Recent Posts

After a Storm Damage - Steps to Take Immediately

3/20/2020 (Permalink)

Large Loss Trailers Storm Team Trailers ready to roll.

Storm damage can occur at any time and can cause an immense amount of harm to your home. Heavy rains can cause flooding and powerful winds can cause roof damage and downed trees on your property. Some post-storm damage can create safety and health hazards as well, so having a strategy to deal with damage will help you to be ready to take steps immediately after the storm.

Take Safety Precautions

Heavy winds and rain can create physical hazards such as collapsed roofing materials, window damage, collapsed walls or standing water in the basement or home interior. In addition, moisture can soak into furniture, carpeting, and building materials making the perfect environment for mold growth that can cause health issues. Shut off the main gas line if you smell gas. Beware of broken glass, exposed nails, and other sharp objects on the property. Contact SERVPRO of Henderson/Boulder City, to help do basic tasks to secure your property and make it safe to use. If necessary, arrange for an alternative place for you and your family to live while your property is being restored to safe living condition.

Photograph the Damage

If it is safe to move around your property, use your cellphone or a camera to photograph the damage so that you will have a record for your insurance company. This action will ensure that you are fully compensated.

Contact Your Insurance Company

Contact your insurance agent to notify them about the damage to your home immediately. The company will send out an adjuster to determine the extent of the damage so that payment for repairs can be made.

Federal Disaster Assistance

The federal government may have declared the area affected by the storm as a disaster area that is eligible for low-cost loans to help restore your property to normal. You will be required to file documents to receive these loans.

When a storm-related disaster strikes, it may seem overwhelming, but these steps can help you to begin the process of restoring your home, and your life, to normal. At SERVPRO of Henderson/Boulder City, we provide 24-hour emergency disaster service. We specialize in the stabilization and restoration of homes and businesses that have suffered small or large loss from water, flood, wind, storm, fire and smoke disaster.

Call us today, we can help! 702-564-8508

Fire & Smoke Damage Safety-The Do's and Don'ts

3/19/2020 (Permalink)

Fire Damage Walls and Ceiling Extensive damage caused by fire to walls and ceiling

Fire damage can be a devastating experience both for home and business owners. Fire damage is difficult to overcome and repair, but there are simple things you can do to motivate the process. When you’re wondering what to do after a fire, here’s a look at things to do (and things not to do) during the fire restoration process.

Dos for Fire Damage Restoration

Your checklist for after a fire should contain certain non-negotiable tasks, including:

  • DO contact a certified restoration specialist: Make sure you immediately contact a certified fire and smoke restoration professional for remediation services
  • DO turn off utilities: Turn of water, electricity, gas, and any other utilities until a professional can evaluate if any of these systems were damaged during the fire.
  • DO break out the vacuum: A professional should provide service, but you can enhance the professional’s chances of success by doing a first pass on your own. Use a vacuum with a brush attachment and go over your upholstered furniture. Your furniture will look better as soon as the soot is removed. Also, cover your furniture with a sheet if you need to sit on it while waiting for professional help. This will prevent the soot and ash from grinding into your upholstery.
  • DO address your carpets, floors and countertops: Give similar treatment to your carpets. Vacuum them for an immediate and superficial improvement over the damaged state. It will help prevent soot from grinding deeper into the carpet’s roots. Countertops and hardwood floors should be wiped clean to prevent the soot from deeply staining and clinging to the surfaces.
  • DO check your appliances: Your utilities should be off. Make sure empty your freezer and refrigerator, and leave the doors open to prevent mold and mildew. Likewise, winterize your plumbing and drain your hot water heater and boiler. In the absence of heat during the fire damage restoration process, fluids can freeze and cause burst pipes and other damage.
  • DO take care of pets: Remove pets from your fire-damaged home. Lingering soot and smoke can be harmful to them.

Don'ts for Fire Damage Restoration

Your checklist should also include several things to avoid at all times, including:

  • DON’T use your AC, heater or electronics: Wait until a professional arrives on the scene — same with electronics like the television, computers and DVD players. Turning on electronics can create greater damage.
  • DON’T clean walls or clothing: Also, do not clean walls, ceilings and other similar surfaces, and wait to clean your clothing and similar garments. A professional should examine them first and provide advice.
  • DON’T eat leftover food: Never eat anything that was in the home during the fire. It is most likely not safe to consume due to contamination from smoke, soot, or contaminants introduced to the environment when the fire was being extinguished.
  • DON’T wipe away powder from extinguishers: Forgo trying to clean up any staining from the powder discharged by a fire extinguisher. It is best to let professionals guide the clean up of these areas.

These are some basic guidelines for preventing further damage and get a head start on cleanup, but they are not a substitute for professional restoration services. When in doubt, wait for the professionals. Upholstery, carpets and counters are fine to begin cleaning, but the rest is best left to the pros. And remember, never reenter a home until it has been cleared by the fire department or other local officials.

Always Call an Expert

If you’re wondering what to do after a fire, it’s always tempting to start the cleanup process immediately, and do as much as possible. The best course of action is to hire a certified professional to provide expert knowledge and service. The situation requires the training and knowledge that only a professional can provide. A trusted professional will offer an after-fire checklist that will help speed along the fire and smoke damage cleanup process. Consulting a professional will help you restore your property back to like-new condition as quickly as possible.

At SERVPRO of Henderson/Boulder City, we provide fire damage restoration services that follow the IICRC guidelines for Fire Damage Restoration. Want to know more about it? Call us today at 702-564-8508

Mitigate Storm Damage With Weatherproofing | SERVPRO® of Henderson/Boulder City

3/19/2020 (Permalink)

Window Weatherstripping install Window being prepped for weather stripping installation

Mitigate Storm Damage With Weatherproofing | SERVPRO® of Henderson/Boulder City - SERVPRO OF HENDERSON/BOULDER CITY Blog

Houses are built to withstand all sorts of weather, but when it comes to severe storms, even the sturdiest of homes can use some help standing up to the rain and winds. Taking these efforts in advance can also save you money in the long run—around half of homeowners’ insurance claims are weather-related, but many can be prevented by being vigilant against damage ahead of time.

Boosting your home’s ability to resist weather is not a big or expensive project and can have serious benefits. Read on to discover our top recommended weatherproofing tips to keep your home safe.

Weatherproofing to Mitigate Storm Damage

Keep Your Shingles in Shape
Roof leaks can happen for many reasons, and even new roofs are not immune to wear and tear. Because roof leaks can lead to so much auxiliary damage, doing regular checks can go a long way. Shingles that are loose, cracking or missing can be replaced easily to have a dramatic increase in your roof’s ability to keep water away.

Beat the Weather With Weatherstripping
Making an effort to add weatherstripping to your home can prevent leaks and save on your electricity bill. Weatherstripping enhances the seal between exterior openings and your walls, so it can keep water and drafts outside where they belong.

Gut Debris From Your Gutters
Cleaning out your gutters is recommended at least twice each year to clear out all the debris and leaves that can build up. In addition to these cleanings, watch closely for any issues. Going outside during the next rainfall can alert you to any standing water or inconsistent draining, which might indicate that there is an issue at hand.

Pick the Right Paint
Technology has infused the paint market with extremely useful developments that have to do with more than just visual appeal. Many exterior paints are now equipped to block out moisture and UV rays, reducing the wear and tear your home must withstand over the years and preventing storm damage from being able to work its way in.

If you have issues with storm damage to your home, we are always here to help. Contact us 24 hours a day for a rapid response.

Restoring the Commercial Property After A Water Damage

3/19/2020 (Permalink)

Air Mover Drydown Air Movers are in Commercial Property are placed in key areas to aide in the drying out of the structure after a water loss

Flooding and water damage events at Clark County, Nevada commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Henderson/Boulder City

SERVPRO of Henderson/Boulder City specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

We are the Commercial Cleanup and Restoration experts. Call us today at 702-564-8508

The Water Damage Process

3/19/2020 (Permalink)

Water Damage on Floor Pooled Water on the Floor

Water damage can be unfamiliar for a lot of people who haven't experienced it first hand. Many jobs are different bases on the kind of loss and time. This is a brief overview of what you may be able to expect if you have a water loss.

Identifying the Source and Water Type 

The type of water is important in determine how to handle a loss. If the water is clean water or a category 1, to sewage water or category 3. There are different safety and clean up protocols we need to follow.

Surveying Damage

Once we know where the loss occurred we can start to identify the damage and come up with a plan of action. We moisture map the house and look at all affected materials.

Furniture and Water Removal 

Next, we need to remove or block up any furniture that may be damaged due to standing water. Once furniture has been safely set aside, we can begin to extract and standing water, if there is any

Drying and Odor Treatments 

This is when we bring in those big fans you may have seen or heard about. Also, adding de-humidification to the process is extremely important. The fans will pull the water out of affected materials and the dehumidifiers will remove that moisture from the air.

Material Removal and Final Cleaning 

There may be some material that may be very difficult to remove water from. When this happens it may be easier to remove that material all together and get it ready to be replaced. After everything is dry or affected materials have been removed everything is cleaned and prepped for the reconstruction process.

SERVPRO of Henderson/Boulder City employs certified and well-trained technicians who are experienced with all kinds of water damage restoration and cleanup jobs. If you need our services for any type or volume of water damage to your home, call us at (702) 564-8508 for 24/7 emergency service.

Strange Hot Water Heater Loss at Commercial Building

3/19/2020 (Permalink)

Hot Water Heater Hot water heater located in ceiling of commercial building causes huge water damage in Las Vegas, Nevada.

This was a strange and unusual Commercial water loss. The customer called and described the water loss as it looks like it is "Raining hard in our offices. Can you help?"

After shutting off the water to the whole building the client contacted a plumber, who located the source of the leak from the hot water heater in the ceiling.  

When SERVPRO of Henderson/Boulder City arrived on scene, there was standing water, acoustic tiles were falling down, and the contents were ruined. The customer had no idea he had a hot water heater in the ceiling. He was new to the building and still getting used to things.

SERVPRO of Henderson/Boulder City provided immediate emergency water mitigation services to the client, and conducted the ERP, Emergency Response Profile, a no cost assessment of the client’s facility. This assessment included all necessary information needed, should the client suffer another loss. The client was so appreciative of having this information handy, should anything happen in the future.

SERVPRO OF Henderson/Boulder City is available 24.7.365 to service all Commercial Clients, and provide a FREE ERP of the property. Call us anytime at (702) 564-8508 to schedule your free assessment.

Small Fires Can Cause BIG Odor Problems. SERVPRO of Henderson/Boulder City Can Help!

3/19/2020 (Permalink)

Smoking Electrical Outlet Electric outlets are big fire odor catchers when fire occurs in a home or business.

Even small fires, with the smoke and soot, can create unpleasant odors throughout your home and possibly permanent problems if not properly addressed.

When different types of materials burn, the smoke produced travels through the dwelling leaving odorous residues and deposits on surfaces and in those hard to reach places, such a door jams, vents and some light switch outlet covers. It is so important to seek a professional trained in fire, smoke and soot cleaning services. Fire soot and smoke residues and deposits can cause permanent damage to contents, fixtures, etc.  and can result in periodically resurfacing odors. Unfortunately such damages are often made more severe when property owners attempt to perform the cleanup themselves.

All of your restorable items in the affected areas need to be professionally cleaned and deodorized to return them to preloss condition. This includes furniture, draperies and upholstery, electronic, art, flooring, walls, ceilings, HVAC air ducts, and so much more. We at SERVPRO of Henderson/Boulder City have IICRC Certified professionals specifically trained in Fire and Smoke Restoration. Our technicians do not merely cover up lingering odors with a fragrance, they seek them and remove them. Call today to learn more about our Fire Damage Restoration Process at 702-564-8508

We are Cleaning Experts

3/18/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Henderson/Boulder City at 702-564-8508


Increasing Fire Preparedness Is Crucial for Business Owners | SERVPRO® of Henderson/Boulder City

3/3/2020 (Permalink)

Fire Preparedness Fire Exit-This way

Increasing Fire Preparedness Is Crucial for Business Owners | SERVPRO® of Henderson/Boulder City - SERVPRO OF HENDERSON/BOULDER CITY Blog

Business owners are wise to reduce the risks to their business wherever they are able, and one of the best ways to do this is by increasing their preparedness for a commercial fire. Fires can break out for a number of reasons, but reducing your risks and being prepared can go a long way in protecting you, your staff and your investment.

In order to assist local business owners in their preparations, we have compiled our top commercial fire preparedness tips in order to provide a quick reference sheet. Simply checking up on applicable fire codes, creating an escape plan and being aware of your specific risks will be extremely helpful in your fire preparation efforts.

Fire Safety Tips That Are Essential for Business Owners

Follow code guidelines and inspection schedules. Checking up on commercial fire safety codes is a great first step toward your business’ fire preparedness efforts. These codes are set up by the National Fire Protection Association and cover things such as fire exits, equipment inspections and other precautions you can take within the workplace to be prepared.

Identify your specific risks. Every business has general fire risks as well as industry-specific fire risks that they should be cognizant of. This includes things such as processes, chemicals and equipment that may put you at a higher fire risk and should be guarded against accordingly.

Create (and practice) a fire evacuation plan. If your business includes employees that work in the building, a fire evacuation plan is a must. Make sure your staff knows how and where to exit the building should a fire start, and host regular drills so everyone has ample practice before a real-world fire scenario occurs.

Have regular fire safety seminars with staff. Hosting fire preparedness seminars with your staff and reviewing key fire safety efforts will help everyone focus on fire preparedness throughout the day. Make sure everyone knows the location of fire alarms and extinguishers and is well aware of the various hazards and safety methods implemented around the office as well.

If your business has experienced a fire, we’re here 247 to respond and begin restoration. Call us today to learn how we can help you.

When Storms Strike, We Are Here for You | SERVPRO® of Henderson/Boulder City

2/12/2020 (Permalink)

Storm Damage Roof Storm is Coming!

When Storms Strike, We Are Here for You | SERVPRO® of Henderson/Boulder City - SERVPRO OF HENDERSON/BOULDER CITY Blog

Severe storms occur with relative frequency, but it is important to remember how much damage they are still capable of causing. Homeowners experienced $2 billion in storm-related losses in 2018, making storm damages one of the most common reasons for household insurance claims.

The best thing you can do to mitigate storm damage is to plan ahead. Knowing your recovery plan and what restoration company to use will help you take action immediately and prevent further damages from occurring—which is why we are here 247 to respond.

Benefits of Choosing Us for Storm Restoration

All Your Damages Will Be Handled
The damage that storms cause is generally not a straightforward issue—structural damage and water damage often go hand in hand and must be repaired in tandem for a full restoration. This is why we make sure our technicians can handle whatever storm damages occur and are fully trained and certified in both structural and water restoration.

You Will Receive a Highly Trained Crew
Because of how important restoration technicians are to the quality of work delivered, we invest heavily in our training and education programs to be sure everyone is up to speed. We adhere to the Institute of Inspection Cleaning and Restoration Certification industry guidelines, and we offer many seminars, classes and online learning tools so we can offer you the utmost expertise.

Any Size of Disaster Is Doable for Us
We are fortunate to be a locally owned, community-focused business, but we also have the backing of a nation of SERVPRO® locations that we can call upon for help. In the event of highly destructive storms, we can enlist other locations to help us with restoration, ensuring that everyone in the community gets the quick and quality service they deserve.

A Reputation You Can Count On
In our many years of restoration in the community, we have seen many unscrupulous business practices pop up after severe storms. That is why we are proud of our reputation for quality and dependable service and will do everything we can to work with you and complete your restoration without hassle.

If you have experienced storm damage or want to learn more, you can call us 247 for more details.