Recent Water Damage Posts

Hiding Spots to Check for Water Damage

1/6/2020 (Permalink)

Hidden water leak on tile flooring Hidden Water seeping from under cabinets

It is true that water damage is often a result of severe weather, but it is important to note that it can occur for a variety of reasons. There are many situations that can lead to water damage, and a lot of them can occur without homeowners even being aware.

The longer water damage is unattended, the more complex it can be to address. It is not uncommon for insurance companies to not accept water damage claims, but when they do, most are over $6,500. Understanding what hiding spots to check for water damage can help homeowners address it quickly and prevent further issues from arising.

Where to Look for Water Damage
  • Below windows. Windows are sealed on their exterior, but this can weaken as the home ages. When the window is exposed to water, a faulty seal can let moisture through to the wall below.

  • Under siding. Siding panel joints and corners are not always the most secure, and can even let water in if they are not joined properly.

  • Under thresholds. The metal thresholds common on exterior doors are not weather-sealed and can let water in to the wood underneath if regularly exposed to the elements.

  • On painted surfaces. Homes that have surfaces that have been painted repeatedly, such as decks or windowsills, can often experience water damage in these areas because the layers of paint allow water to seep through.

  • In the dishwasher cutout. The nook the dishwasher sits in hides its exterior, but it can also hide water damage if a hose or seal is leaking.

  • Inside walls. Aging water pipes can begin to leak onto the walls that contain them, especially in bathrooms or around kitchens.

  • Under a toilet that wobbles. Toilets contain seals, which are notorious for leaks. This can cause water to gradually accumulate on the floor below, eventually leading to a wobbly toilet.

If your home has suffered water damage (even in a hidden place like one of these), we are happy to help! Give us a call right away, and we’ll get there quickly.

What You Should Know About Water Damage

7/31/2019 (Permalink)

Technician doing Monitor Readings on Water Damage Job

Without water, where would we be? It’s necessary for life. But there are situations where water can cause distress—namely when it causes damage.

There are many different causes of water damage, but some are more prevalent than others.

Why Is There Water Damage?

From 2009 to 2015, The Travelers Insurance Companies Inc. noted the top five causes of home claims were:

  • Exterior wind damage
  • Non-weather-related water damage
  • Hail
  • Weather-related water damage
  • Theft

It’s interesting that water damage appears twice on this list! Remember, however, there are non-weather-related and weather-related water damage situations.

Non-weather-related water damage comes from problems with plumbing and appliances, while weather-related damage naturally results from rain and snow.

The top five causes for water damage are plumbing issues, appliance leaks, water pipe failures, old water heaters and weather.

Ways to Protect Your Home

There are ways we would like to spend our money—and water damage is not one of them. Take care, however, and be sure that you are covered by your homeowners insurance plan. Look for these situations, which are usually covered by a standard homeowners policy:

  • Winter damage caused by snow and ice
  • Sewage and overflow of water, even by accident
  • Aging hot water heat systems
  • Frozen plumbing and pipes

Avoiding water-related issues and potential damage situations is possible if you are proactive.

Take a look at the following list of preventive fixes and routine maintenance suggestions to help you keep your home free of water incidents:

  • Applying water sensors and automatic shut-off valves
  • Getting back flow valves and standpipes put in basement drains
  • Using metal mesh connection hoses on the washer and dryer
  • Clearing the gutters and downspouts of debris
  • Taking time to flush the hot water tank every six months
  • Keeping grease out the kitchen sink and drain
  • Running the sump pump every few months and cleaning it before the rainy season

These preventive tips and solutions are just some of the actions you can take to help fight water damage in your home.

Water damage can be a nightmare to deal with, but fortunately, you will always have SERVPRO® of Henderson/Boulder City on your side to help with the cleanup and restoration process. Call today: 702-564-8508

Protect Your Home When Flooding Is Imminent

6/24/2019 (Permalink)

Flooded Kitchen Area

If your home is not in a floodplain, you may believe it to be safe from water damage. However, experts report that 90% of natural disasters involve some form of flooding—meaning you could still be at risk.

It is important for homeowners to understand the damage that floods can cause regardless of their location, so they can keep their home and family safe.

How to Protect Your Home

Preventing a disaster-related flood isn’t possible, but preventing flood damage may be. With just a few steps, homeowners can do their part to lessen the damage a flood will cause:

Know your risk. A local emergency management authority and the FEMA Flood Map Tool can both provide insights on risk related to your specific geographic location.

Discuss emergency procedures. Be sure your family is knowledgeable about a disaster plan and evacuation route should the need arise. All older children and adults in the house should also be aware of the electricity and gas mains so they can turn off the power if need be.

Raise hazardous materials. To prevent dangerous substances from spilling into floodwater, elevate things such as oil, paint and cleaning supplies.

Prepare appliances. Washers and refrigerators can be elevated using bricks to protect their internal workings from getting soaked when floodwaters are rising.

Anchor propane and fuel tanks. If a fuel tank tips over due to a flood, it can lead to a dangerous spill or even a fire. Anchor fuel tanks securely so they will not tip or leak if water begins rushing around them.

Turn off electricity. It may not seem possible that the waters would reach electrical appliances or outlets, but having live electricity near floodwaters can still be dangerous. Shut off the electrical breaker to any rooms that are at-risk for a flood.

If a flood is on its way to your area, keeping your family sheltered from harm is the most important task. By having a plan in place and knowing what to do, you can protect your home and loved ones from being in harm’s way.

If you’ve experienced water damage due to a flood or other causes, SERVPRO® of Henderson/Boulder City is here to help. Our fully trained water remediation technicians will be there for you when you call. 702-564-8508

Water Damage Process Steps-What to do!

5/22/2019 (Permalink)

Flooded Crawl Space

Water damage can be unfamiliar for a lot of people who haven't experienced it first hand. Many jobs are different bases on the kind of loss and time. This is a brief overview of what you may be able to expect if you have a water loss.

Identifying the Source and Water Type 

The type of water is important in determine how to handle a loss. If the water is clean water or a category 1, to sewage water or category 3. There are different safety and clean up protocols we need to follow.

Surveying Damage

Once we know where the loss occurred we can start to identify the damage and come up with a plan of action. We moisture map the house and look at all affected materials.

Furniture and Water Removal 

Next, we need to remove or block up any furniture that may be damaged due to standing water. Once furniture has been safely set aside, we can begin to extract and standing water, if there is any

Drying and Odor Treatments 

This is when we bring in those big fans you may have seen or heard about. Also, adding de-humidification to the process is extremely important. The fans will pull the water out of affected materials and the dehumidifiers will remove that moisture from the air.

Material Removal and Final Cleaning 

There may be some material that may be very difficult to remove water from. When this happens it may be easier to remove that material all together and get it ready to be replaced. After everything is dry or affected materials have been removed everything is cleaned and prepped for the reconstruction process.

SERVPRO of Henderson/Boulder City employs certified and well-trained technicians who are experienced with all kinds of water damage restoration and cleanup jobs. If you need our services for any type or volume of water damage to your home, call us at (702) 564-8508 for 24/7 emergency service.

Types of Water Damage Property Owners Should Know About

3/15/2019 (Permalink)

What’s The Difference Between Flood Damage and Water Damage?

If you have homeowners insurance you might think your home is safe, but are you confident that your home is protected against flooding and/or water damage? It’s important to know the difference between both types and whether or not you’re covered.

For starters, it’s good to know the difference between flood damage and water damage.

What is Home Flooding?

A flood is external, resulting from heavy rains, tsunamis, storms, mudslides, hurricanes, and overflowing rivers. Basically, if there is a natural disaster your home may be in danger.

Flooding is a type of water damage, but is not referred as that because it is very specific. Since water damage is a general term, you can not substitute it with a more specific term, but flooding (being a branch of water damage) can be substituted with the more general term.

This can be very helpful when you are calling for repair services because if you let them know what kind of incident you have, they will come more prepared to solve that problem.

If you are experiencing abnormally aggressive weather, you should keep yourself updated on the National Weather Service. They may advise you to seek higher ground or even an evacuation if things are really bad.

What is Home Water Damage?

Simply speaking, this is any harm that is caused by water, which technically includes flooding. This is a general term compared to other terms that specify what kind of damage has happened.

That being said, this general term can be more easily applied to more internal incidents, resulting from leaks, pipe bursts, appliance malfunctions etc. This can be mixed up with more specific kinds of damage since both cause damage to your home in similar ways.

When communicating about this kind of incident in your home, it’s appropriate to refer to it just as water damage. If you’re speaking to someone in hopes of helping you with your problem, you need to specify by first introducing the problem and then include the source or affected area, e.g. “I have water damage from a heater leak” or “I have water damage on my ceiling”.

Flood Damage Insurance

This kind of insurance is not typically covered by any home insurance policy. Instead, it is offered through the National Flood Insurance Program (NFIP) or private insurers. Since the number of people who are actually at risk is very small, it’s not covered by most insurance policies. If you live in an area that is normally or constantly affected by flooding, it might be a good idea to apply with the NFIP.

Water Damage Insurance

Most homeowners insurance policies cover water damage. However, it never hurts to make sure that you are covered. Some policies only cover specific types of damage, so it’s good to make sure what is and is not covered. It can also be covered individually by normal insurance providers.

How We Can Help You When You Have Flooding in Your Home

At SERVPRO of Henderson/Boulder City, we offer guidance through the filing process. We’re experienced in dealing with small to large insurance companies. If you ever need water damage restoration or unsure of the insurance claims process, contact us (702) 564-8508.

5 Things You Need To Know About Water Damage

3/15/2019 (Permalink)

Has water damage happened to you? Here’s what to do next to keep it from getting worse.

When a pipe bursts, a drain backs up, or a flood occurs in your home, it can be hard to see past the mess. A million questions will run through your mind.

What do I do now?

What’s going to happen?

Is my stuff ruined?

And the most important question of all: Will my homeowner’s insurance cover the damage?

There’s no doubt about it. Water damage is extremely stressful, and the more you know about it, the better you’ll be able to decide how to address it. Here are five things that every homeowner needs to know about water damage.

1. There are different insurance policies for flood damage and water damage.

You might think that water is water, whether it’s from flooding or a burst pipe, but flood damage is not covered under homeowner’s insurance. If you live in an area likely to experience flooding, you will probably already have a separate policy through the National Flood Insurance Policy (NFIP). When you report the claim to the insurance company, make sure to specify whether the claim is for water damage or for flood damage, so they can begin adjusting your claim correctly.

2. Not all water damage is covered by your insurance.

It is a good idea to look over your insurance policy and familiarize yourself with any exclusion to your water damage coverage. For instance, most policies cover sudden damage, like water damage from a really bad storm or from an overflowing washing machine. On the other hand, any water damage that happens because you didn’t maintain the property may be excluded, as well as gradual leaks that caused water damage over time.

3. Once water damage has happened, the clock is ticking before it gets worse.

When your property has been water damaged, you don’t have the luxury of waiting around for a convenient time to start the cleanup. Secondary damage from mold growth can present serious health risks associated with mold in the living environment.

Mold spores are everywhere, but they need moisture and a nutrient source to grow. And that is exactly what your wet carpet or drywall offers.

There is a 24 to 48 hour window from the time something gets wet until mold can begin to grow. After that time, mold will multiply rapidly. When mold growth is widespread, you may need the services of a professional mold remediation service to safely treat and remove the mold.

To prevent mold growth, you will need to get your property completely dry again within that 48-hour window. To do this, you’ll need to contact a company that specializes in water damage restoration and emergency water extraction. They will have the professional water removal equipment and drying equipment to get the job done as quickly as possible. Many have 24-hour a day emergency hotlines, so you can start recovering your property almost immediately.

4. Your insurance company needs to know right away.

It’s a good idea to call your insurance company right away when you discover water damage. Your insurance agent can start the claims process immediately, as well as guide you through the first steps you will need to take to protect your property from more damage, like stopping the source of the water at the main water turnoff.

Your insurance company may also direct you to a water damage restoration company that they have worked with in the past. Keep in mind that you do not have to call the company that they recommend. You may choose any reputable restoration specialist to restore your property for the insurance claim.

5. The pollution level of the water is important.

Water damage is categorized as one of three levels by how polluted the water source was that caused the damage.

Category 1: Water from a clean water source, like a fresh water line for a dishwasher. This water will not cause illness or any ill effects.

Category 2: Water that may cause illness through contact. It may have bacteria in it,

Category 3: Water that is highly contaminated. Contact can cause severe illness or death. Think sewage backup, an overflowing toilet, or storm waters.

Even though water may start out as Category 1, that doesn’t mean it will stay that way. Any contamination that the water touches, such as dirty carpeting or soil from the ground, can change water damage Category to 2 or even Category 3. And since standing breeds bacteria, the longer the water is around, the worse the contamination of your property.

More contamination can mean that the restoration team will have to use more aggressive measures to clean your structure and property, and it might mean that soft furnishings, like your carpet and the carpet pad, may have to be discarded for your safety.

Water damage can be dangerous and expensive, so preventing water damage is an important part of home maintenance. But if you know the basics of what to do once it happens, you can prevent it from doing its worst.

Has water damage happened to you? Call SERVPRO of Henderson/Boulder City today at: 702-564-8508

A Look at How Floodwaters Are Classified

2/25/2019 (Permalink)

Moping Up Flood Mess

The water involved in water damage is not always the same. There are three different classifications for water that causes damage: clean, gray and black. If you ever find yourself in a water damage situation, by understanding the differences in these types of water, you can be better able to handle that situation.

It will not matter which of the three types of water is involved; there will always be a cleanup and restoration process that will follow. The first—and most important—step to take is to be sure to quickly remove all the moisture and damp items to inhibit mold growth in an ideal environment.

Understanding Clean Water

Much like its name infers, this water is considered “clean” and free of contaminants, not the type to pose an immediate threat to your health. This water can come from:

  • Broken water lines
  • Malfunctioning appliances
  • Toilet holding tanks
  • Snow melt and rainwater

This will be the easiest type of water damage to work with since there are fewer microbes living in the water, but after 48 hours and building surface contact, clean water can move up to category two, “gray” water.

Understanding Gray Water

Gray water means the water damage cleanup and restoration can become a bit more serious. This water may create a health risk since it will contain slight chemical or biological contamination. This slight contamination involved with gray water will mean that it will need to be thoroughly treated before safe consumption.

Examples of gray water is water from dishwashers, aquariums, showers, etc. The 48-hour exposure time will apply here as well, as gray water turning into dangerous black water if not properly and quickly treated.

Understanding Black Water

Where there is black water, you now have the most serious of the three classifications, and it is considered highly contaminated by harmful chemicals and biological matter. This type of water would be floodwaters containing soil and all sewage waters.

Sewage is contaminated with dangerous microbes, including bacteria, protozoans, molds, fungi and more, which are harmful to humans.

Some of the diseases that can be transmitted by black water are:

  • Cholera
  • Typhoid
  • Hepatitis
  • Gastroenteritis-type illnesses

You should remember that where floodwaters are concerned it should be assumed that all water involved is black water since it will be picking up contaminants along the path it travels.

These three classifications of floodwater are recognized by the Institute of Inspection, Cleaning and Remediation Certification (IICRC), which certifies and sets the standards to be followed in the cleaning and restoration industries. Our technicians all study IICRC standards and best practices in water restoration and are available to help determine the steps to take to get your home back to normal.

It doesn’t matter what type of water has caused damage to your home or business, SERVPRO® of Henderson/Boulder City is here to help get the situation under control and make it "Like it never even happened." Don’t hesitate to reach out to us if you need emergency cleanup and restoration services! Call today at: 702-564-8508

Water Damage Culprits in Your Home

1/3/2019 (Permalink)

Damaged Wood Flooring from Pipe Leak

It is easy to think about severe weather when we think of water damage to the home; in fact, severe weather is usually one of the first things that comes to mind for many.

Yes, storms and flooding can cause extensive and catastrophic water damage and, yet, they are often not the main culprits. Instead, various items and systems in your home can be responsible for many water damage situations.

Water damage is something that many homeowners will face. In fact, it is the third most common reason for a homeowners insurance claim filed between 2011 and 2015, with an average payout per claim of $8,861.

There is, however, a difference between water damage and gradual damage, which impacts insurance claims. Gradual damage is something that has been going on over time, such as plumbing issues within the walls, which causes damage to walls, ceilings or floors, or it can be water damage caused by cracks in the foundation. Unfortunately, many of these examples of gradual water damage are not covered by homeowners insurance, while storm-related water damage usually is.

According to the Insurance Institute for Business & Home Safety (IBHS), the leading causes of water damage are:

  • Plumbing supply system failures. This can involve frozen pipes that may burst due to frozen water, which causes water pressure buildup, or when the materials used for the supply system fail resulting in a leaking or burst pipe. Per IBHS, plumbing supply system failures are the leading source of residential water damage losses, costing an average of $5,092 per incident after meeting the deductible. It was also found that homes built over 16 to 40 years ago accounted for the majority of claims filed for supply system material failures.

  • Plumbing drain system failures. This occurs when the sewer drain backs up, causing it to overflow into a home, or from material performance issues. In their study, IBHS found that 52% of drain system failures were caused by sewer backups and 37% were related to material performance issues. Their study also found that, on average, drain system failure was more expensive in southern states than in northern states.

  • Toilet failures. Toilets are the second highest cause of residential water damage loss after plumbing supply system failures caused by anything from faulty fill valves or clogged drain lines. According to IBHS, if a toilet on the first floor of a home fails, the resulting claim was more extensive than those that happened in basements or upper floors.

  • Water heater failures. When your water heater reaches its life expectancy, the tank can begin to rust and corrode, which can result in leaking or bursting issues. IBHS found that 69% of all water heater failures were caused by a slow leak or sudden burst and, on average, cost $4,444 per incident following the deductible.

  • Washing machine failures. These are caused by supply hose failures, machines overflowing and drain line failures, making washing machines one of the top 10 sources of residential water losses. Per IBHS, supply hose failures were the cause of over half of all washing machine-related losses.

If your home has experienced any water damage, the team at SERVPRO® of Henderson/Boulder City is always available to help with cleanup and restoration and make it “Like it never even happened.”


Simple Tips to Avoid Water Damage

7/3/2018 (Permalink)

Be careful with planting trees

Planting trees may not be that popular in the desert but if you are looking to add some shade to help your home cool down in those summer months, Be careful of trees with invasive roots. Trees with invasive roots can cause problems with irrigation problems, pipes and even septic tanks.

Keep an eye on your water bill

It is always a good idea to monitor your water bill regularly. That can be the best indication of a leak that you might not know about.

Chemicals may not be the best thing when unclogging your sink

Clogs happen. Everyone experiences them and those unclogging chemicals are extremely handy but they can eat away at pipes causing future problems. If you can avoid those chemicals and try using a drain snake instead.

Never pour grease down your sink

Grease can be harmful to pipes if it hardens inside the trap and cause back ups. Even if you think diluting grease with water would help, it doesn't. The best thing for grease is to put it in a disposable container and let it harden before you throw it away.

Explaining the Water Damage Process

5/9/2018 (Permalink)

Water damage can be unfamiliar for a lot of people who haven't experienced it first hand. Many jobs are different bases on the kind of loss and time. This is a brief overview of what you may be able to expect if you have a water loss.

Identifying the Source and Water Type 

The type of water is important in determine how to handle a loss. If the water is clean water or a category 1, to sewage water or category 3. There are different safety and clean up protocols we need to follow.

Surveying Damage

Once we know where the loss occurred we can start to identify the damage and come up with a plan of action. We moisture map the house and look at all affected materials.

Furniture and Water Removal 

Next, we need to remove or block up any furniture that may be damaged due to standing water. Once furniture has been safely set aside, we can begin to extract and standing water, if there is any

Drying and Odor Treatments 

This is when we bring in those big fans you may have seen or heard about. Also, adding de-humidification to the process is extremely important. The fans will pull the water out of affected materials and the dehumidifiers will remove that moisture from the air.

Material Removal and Final Cleaning 

There may be some material that may be very difficult to remove water from. When this happens it may be easier to remove that material all together and get it ready to be replaced. After everything is dry or affected materials have been removed everything is cleaned and prepped for the reconstruction process.

SERVPRO of Henderson/Boulder City employs certified and well-trained technicians who are experienced with all kinds of water damage restoration and cleanup jobs. If you need our services for any type or volume of water damage to your home, call us at (702) 564-8508 for 24/7 emergency service.

Water Damage Frequently Asked Questions (FAQs)

3/22/2018 (Permalink)

I've had a water damage. What should I do?

  • Shut off the water source if possible.
  • Remove Excess water by moping or blotting.
  • Prop up wet upholstery cushions for even drying.
  • Place aluminum foil or wood blocks under furniture legs.
  • Hang furs and leather goods separately at room temperature.
  • Remove rugs from wet carpeting.
  • Do not leave books, magazines or other colorized items on wet carpeting.

How long will it take to dry out my home?

It depends, not all water damages are the same. It is all dependent on the size and materials affected. 

What are signs of water damage?

Some subtle signs of water damage could include baseboard separation from the wall or paint bubbles on the wall or ceiling.

What equipment is used and how does it work?

There are a few way to dry out a structure but the most common is by using air movers and dehumidifiers.

Air movers are large fans that draws water moisture from wet surfaces through evaporation into the air.

Dehumidifiers draws this moisture out of the air and emits warm dry air. 

If you are unsure if you have water damage or have any other questions call SERVPRO of Henderson/Boulder City (702) 564-8508

Baseboard Separation Tips Off Homeowner to Water Damage

3/22/2018 (Permalink)

Baseboard separation leads customer to call SERVPRO to perform moisture inspection.

We get calls all the time for moisture inspections where a customer might not know if they have a leak or not. Most of it is precautionary and just to ease the customers concerns but other times it turns out there has been a slow leak.

Baseboard separation like in the photo can be a great indicator of a leak. The customer on this job had no idea that the washer behind this wall was leaking until he noticed this.

Luckily this wasn't a very big leak and we were able to take the baseboards off and drill holes to dry out the wall and dry it rather quickly. 

If you have any concerns about potential water damage and just need an inspection call us! We have certified technicians on stand by 24/7 for your needs. 

Do You Have a Small Leak In a Hard To See Area?

2/21/2018 (Permalink)

Swollen baseboards are a good sign of potential water damage

You may have a small water damage and not even know it. In situations like this with appliances that are big and difficult to move or see behind, its possible to have a small leak. 

Now in this photo everything looks normal. If you take a closer look you can see that baseboard has swollen and pulled away from the wall. The baseboard being made of wood, expands when being subjected to moisture. 

We understand that you can not always look behind big appliances or know exactly what to look for. This is why we have experienced professionals ready to help serve you 24/7 to help find potential damage.

Ask about our Emergency Ready Profile to help equip you with the knowledge and information to help during an unexpected disaster.

Water Damage? What about your contents?

1/31/2018 (Permalink)

Water damage affects thousands of customers books.

The first thing you think of when you hear water damage is probably concerns about the building and building materials. Another thing to think about is the contents. 

Whether you are a renter, where all you're responsible for is you contents, or you're a home owner and you have years of accumulated contents.

Water can destroy your most valuable possessions. At SERVPRO of Henderson and Boulder City we work diligently to help restore your contents and even make a full inventory of everything you own to provide to the insurance company. 

The photo is from a job we did, where the customer had thousands of books that needed to be restored and reported to the insurance company. 

The next time you have a water damage call SERVPRO of Henderson and Boulder City to protect your home and your contents.

Best Ways to Prevent Indoor Flooding

7/5/2017 (Permalink)

No one expects to have a water damage in your home especially if you have never gone through it before. Trust us it is very common and could happen easily.

Here are some tips to help prevent indoor flooding.

Have your HVAC system checked regularly.

Your indoor unit should not be leaking water at any point, so having your system checked regularly can help prevent a water damage in your ceiling.

Have hoses to your appliances checked 

One of the main causes of water damages in the home are supply lines to appliances, such as washers, water heater, refrigerator, and really popular here in Las Vegas are reverse osmosis machines.

Checking them every couple months or having a plumber come in to look at them is always recommended. Also, never operate a washing machine or dish washer when the home is unoccupied. 

Monitor plumbing issues regularly

It is a lot harder to tell if you have a leak in the walls, than visually seeing water. It is important to notice any changes in water pressure, drywall staining, or musty smells.

If you are unsure if you have wet drywalls from indoor leaking, call SERVPRO your trusted 24/7 water restoration specialists. 

Fire Sprinkler Creates Water Damage

5/5/2017 (Permalink)

Fire Sprinklers Can Create Water Damage

Fire sprinklers can be extremely effective when limiting damage from a fire but can also cause a lot of water damage. With rising regulations on fire sprinklers being installed in homes, we have seen an influx of water damages resulting from fire sprinklers.


This photo is from fire sprinkler damage. A service technician was installing a satellite dish and punctured a pipe. You can see there is substantial pressure in the pipe as the water shot directly across the ceiling and ran down the wall.


The customer acting quickly did the proper thing and shut the water off to the structure. She then called the company who originally installed the sprinkler to come fix the issue and finally by calling SERVPRO of Henderson and Boulder City to ensure drying of the structure limited secondary damage and to take care of the standing water.


Call SERVPRO with any flood damage caused by fire sprinklers or any water damage. No job is too big, or too small.

Specialty Drying Equipment Speed Drying

3/23/2017 (Permalink)

Specialty Drying Equipment

A leaky hot water heater can cause some serious damage, especially in this case. This was saturated, meaning completely wet. After a couple days with fans on the area, we didn't find results from just putting fans on the area and letting the dehumidifiers pull the moisture out of the air. We had to try something else, so we pulled out this nifty machine.

As you can see you put one fan blowing on one side and that pushes the air through the tubes going into the holes made from simply drilling through the drywall. This is effective because it lets you put the air exactly where you want it and by drilling the holes, it lets you put the air directly in the wall cavity for maximum air movement. 

For 20 years SERVPRO of Henderson and Boulder City has been assisting the Southern Nevada area with knowledge and professionalism. 

Drying Hardwood From Water Damage

3/23/2017 (Permalink)

Drying Hardwood From Water Damage

When a water damage happens, flooring usually takes a load of the damage. Carpet can usually be salvaged as well as tile on concrete. Wood flooring is something completely different. It depends on the wood. If its a laminate and what's underneath. 

With this job we were able to get to it in time before the wood started to buckle (when the wood expands and starts to life up), cupping (when the sides of the wood plank start to rise), crowning (when the center of the plank rises).

This machine uses heat and air movement to get the moisture trapped under the wood that normally a fan wouldn't be able to get. 

When you have a water damage do not hesitate to call SERVPRO of Henderson and Boulder City. Even if you aren't sure if moisture is present. Call us for a moisture inspection. 

Discovering Water Damage and Shutting It Off At The Source

2/22/2017 (Permalink)

Broken Supply Line in Bathroom

SERVPRO of Henderson/Boulder City is a reliable and trusted water damage company with plenty of experience to get the job done quickly and efficiently. We always advise our customers to address the damage issue before it escalates and causes more damage to their property. We are available around the clock, 24 hours a day, 7 days a week, 365 days a year. We are dedicated professionals that are ready, willing, and able to clean up after any size disaster.

Discovering Sources Of Water Damage

If you discover a water leak in your home, the first few minutes are critical.  The top priority is to avoid panic and focus on getting the source of the water stopped.  The most common water leaks in a home can be traced to the kitchen or a bathroom. 

Most all common water supplies in a residence have a cut-off valve nearby and all valves can be turned off with a clockwise turn.  If the source of the leak is your washing machine, the valves to turn off the flow are located behind the machine.  Do not disconnect the hoses.  Instead, turn off the water flow where the hoses are connected in the wall. 

In the kitchen, you will find shut-off values for the faucet under the sink.  This is also where you will most likely find the shut-off valve for an ice maker, if your freezer is equipped with one.  The valve that controls your sink is usually the same valve that provides flow to your dishwasher.  In a bathroom, cutoff valves are below the sink and may be within a sink cabinet if you have one.  The supply line for the toilet is commonly located under and behind the seat. 

A water heater can also be the source of your leak.  If it is a gas tank, turn off the gas supply first then turn off the water.  The water supply valve is usually located near or above the top of the tank.

Stopping the leak at its source as quickly as possible will minimize damage to cabinets, floors, walls and contents.  Within a single minute, several gallons of water can flow into your home and saturate anything in its path, including adjacent rooms. 

Some leaks cannot be stopped with an inside valve so the water supply to your house has to be interrupted.  Lines carrying water into your home come from a main line outside that can usually be found close to the street where your water meter is located. 

At SERVPRO of Henderson/Boulder City, we are experts at mitigating water damages. Our skilled technicians work quickly and efficiently to extract the water, remove dampness, and restore your property to its preloss condition. While also providing you with the information and services you need to make water damage “Like it never even happened.”  Call us today 702-564-8508. We are here to help! 


How Desiccant Dehumidifiers Work

1/30/2017 (Permalink)

Using a large Desiccant Dehumidifier on a job site

This is a photo from a massive water damage that needed some big help. This heavy piece of machinery is called a desiccant dehumidifier. We use this when the air is cooler and drier than normal. Desiccant dehumidifiers don't rely on condensation, instead they use a chemical reaction.

A desiccant wheel with a grid of small air passages is filled with a silica gel and rotates through different airflow zones. The blower then blows heated air through these zones.

Desiccants do not collect water in a pan for automatic pump-out. Instead, they produce damp reactivation air, which must be vented outside the structure using temporary ducting.

We use those big hoses to transport the chemically reacted air thought the house; and by using other tubed ducting in the house we can control exactly where we want this air to go.

Why Does Mitigation Matter

7/28/2016 (Permalink)

Water Damage on Hard Wood Flooring

What is mitigation? Definition:  To stop damage or injury from progressing or getting worse. With property claims, it equates to early intervention to curb the spread of damage and to save as much of the affected property as possible. In the restoration industry, mitigation is the “clean up” side of restoration and rebuilding.

Why is mitigation important? It helps an insured get their life back to normal in the quickest time possible. It saves people’s most cherished possessions and hard to replace belongings. It reduces the cost of the claim to the insurer. It helps an agent maintain a profitable book of business

What should an insured beware of if they chose to handle the clean up or repair of property damage themselves? Make sure they really know the extent of the damage. . . . Much of it may be hidden damage. Make sure they possess the expertise and physical ability to do the job right. Make sure they understand their responsibilities as the policyholder to properly maintain the insured property. Make sure their choice does not come back to haunt them.

How should a person choose a professional mitigation/restoration service vendor versus a restoration contractor? Do NOT just open up the yellow pages and pick the company with the biggest advertisement. Understand the difference in perspective of a mitigation/restoration specialist compared to that of a restoration/construction contractor. Mitigation/restoration vendor is a “first responder” who focuses on rapid response and the preservation of real property and personal property.  (Expertise includes rapid and thorough dry-downs of water damage structures.) Restoration/construction contractor is generally a contractor with expertise in ripping out and replacing damaged areas of a structure.

Know you're Mitigation/Restoration Company and the reputation that precedes them. Not all companies are the same.

Utilizing a Seasoned and Reputable company such as SERVPRO of Henderson/Boulder City will ensure your loss is handled expertly from start to finish.

Henderson, Nevada-24 Hour Emergency Water Damage Service

5/26/2016 (Permalink)

Flooded Living Room

SERVPRO of Henderson/Boulder City is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - 702-564-8508

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Henderson/Boulder City has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Henderson/Boulder City

SERVPRO of Henderson/Boulder City specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Water damage in the Home is No Joke

4/23/2015 (Permalink)

Water Damage Restoration 24/7 from the Professional Technicians at SERVPRO of Henderson/Boulder City

A leaky pipe, an overflowed toilet, or even shoddy shingles can lead to water damage in the home. These are serious issues that should not be underestimated by homeowners. 

Any opportunity that water has to seep into the home provides the platform for mold and mildew growth to begin, and this can wreak major havoc on the health and well being of everyone in the dwelling. A practical approach to avoiding these issues is to contact contractors that specialize in water damage prevention systems and waterproofing. These experts can assess ways to curb the potential of water seeping into the home, whether it is from a loose gutter or a deteriorated foundation.

Water can cause issues beyond cost and property damage; water can impact the health of your family negatively. If your home or property does succumb to water damage then it is extremely important that the damage is dealt with as soon as possible, as mold, mildew, and structural deterioration begin to act like a ticking time bomb. You also face the possibility of non-traditional pests such as snakes and mosquitoes.

The faster you can find a professional to help mitigate the damage the better.

If you live in Henderson, Boulder City, or Laughlin, Nevada, you can trust the professionals at SERVPRO 24/7 to start on mitigating the damage done to your home or business. We are faster to any size disaster.