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Fire & Water - Cleanup & Restoration

Archived Blog Posts

Brushing Up on Your Grill Safety Skills | SERVPRO® of Henderson/Boulder City

5/28/2021 (Permalink)

SERVPRO of Henderson/Boulder City are the fire restoration experts. To learn more give us a call or contact us online.

Brushing Up on Your Grill Safety Skills | SERVPRO® of Henderson/Boulder City - SERVPRO OF HENDERSON/BOULDER CITY Blog

During the summer months, grilling is likely one of the main cooking methods you use to create delicious family meals while enjoying the great outdoors. While we are big fans of grilling, we encourage everyone to refresh their knowledge on fire safety to make sure every cookout can remain a pleasant one.

Grill fires happen more than people typically realize. Annually, around 5,700 fires are due to grilling mistakes according to the U.S. Fire Administration. Doing your part to reduce the chances of a grill fire is an important aspect of continuing to enjoy this fun activity.

Refresh Your Knowledge on Grill Fire Safety

Create a safe zone around your grill. When deciding where your grill should go, convenience might be the top thing you prioritize—but be sure to prioritize your safety, as well. Three feet of space is the general rule for what you should have around your grill, and this includes structures, people and even pets that could be harmed if there is a flare-up.

Clean your grill grates often. Having food caked onto your grill grates is not just bad for your cooking experience—it is also a common cause of grill fires. Leaving grease and crumbs to accumulate on the grates can lead to a sudden fire if they become too hot, so cleaning your grill after each use is a good habit to get into.

Never leave the grill unattended. When a sudden fire happens, being there to immediately douse the flames with a fire extinguisher can be the difference between a close call and a disaster. If you have to take a break from watching the grill carefully, be sure you have someone else take over so there are always eyes on the open flame.

Inspect the grill regularly. Even before you start grilling, there can be potential hazards present. Gas lines that run between the tank and your grill can wear down with time, leading to a disastrous situation if they are not replaced and a flame is nearby. A visual inspection is recommended before you introduce any open flames.

If you have a grill fire that does damage to your home, we are here to help. You can call us any time, day or night, to have a quick response from our restoration experts.

SERVPRO of Henderson/Boulder City-Commercial Cleaning Services

5/15/2021 (Permalink)

Commercial Cleaning Services

There's never a convenient time for Fire or Water damage to strike your Henderson/Boulder City commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. 

Did you know that SERVPRO of Henderson/Boulder City is trained to provide the highest quality and level of cleaning services to make your business shine from top to bottom. From tile and hardwood floors, to HVAC Duct cleaning, we can assist you in keeping your business clean and ready for business

Call us today to find out more about our commercial cleaning services. 702-564-8508

Take the Necessary Steps to Protect Your Home From Heavy Rain Damage l SERVPRO® of Henderson/Boulder City

5/10/2021 (Permalink)

If you need help dealing with any damage caused by water, contact SERVPRO of Henderson/Boulder City today.

Take the Necessary Steps to Protect Your Home From Heavy Rain Damage l SERVPRO® of Henderson/Boulder City - SERVPRO OF HENDERSON/BOULDER CITY Blog

Did you know that heavy rains can cause significant damage to your home?

If you didn’t, you aren’t alone. Rain doesn’t top the list of water damage causes most homeowners would name.

Issues like severe storms, flash floods, and home appliance and plumbing malfunctions are always a concern. But rain is such a common concern, and we don’t think much about it during our day-to-day routines. We grab an umbrella and go on.

But if your home isn’t well-maintained, frequent rains and home maintenance that needs to be done can lead to costly repairs.

Don’t Let Wet Weather Hurt Your Property

These projects will help you get your home maintenance plan moving in the right direction.

Correct any yard drainage issues. Knowing how your yard drains is vital to protecting your home. If you notice that your yard is draining toward your home, then you might want to get in touch with a landscaping expert to look for ways to protect your yard.

Seal your home’s roof. Sealing your roof can help protect your home from wind and water damage. In fact, experts estimate that almost 95% of water damage is caused by water seeping through gaps in your roof and shingles, which can be prevented with this step.

Look into helpful types of landscaping. Landscaping can help protect your home from water damage. Native plants, trees and bushes can be vital in protecting your home from water damage. Talk with landscaping experts in the area or visit a native plant sale for tips and ideas.

If you need help dealing with damage caused by water, fire or any other issue, we’re here to help you restore your home. We have crews who are available 247 in the event of an emergency. Contact us at any time to learn more about us and how we can help you restore your home to its original state.

Get Help Now From a Team of Experts | SERVPRO® of Henderson/Boulder City

5/5/2021 (Permalink)

Contact SERVPRO of Henderson/Boulder City today. We work with you and your insurance company to get things back to normal quickly after a fire damage

Get Help Now From a Team of Experts | SERVPRO® of Henderson/Boulder City - SERVPRO OF HENDERSON/BOULDER CITY Blog

If you haven’t, thought about what you would do if your home is damaged by a fire or flood, now might be a good idea to start considering it.

Why? Because disasters happen—and they happen more than you probably think. Disaster claims are much more common than you probably would like to think. According to industry experts, about one in 20 American homeowners will file a claim for some type of home damage this year.

Not every damage incident with an associated claim will need restoration in order to get their home back to its original state. But many homeowners find themselves in need of professional services.

Home Disaster Numbers in America

According to the Insurance Information Institute, about one in 20 homeowners will file a home damage this year. The statistic includes all causes of damage and doesn’t separate the claims based on whether they need restoration services.

We also have some statistics about individual types of disasters and issues, though. About one in 50 homeowners will file a water damage claim. And about one out of every 350 American homeowners have to file a claim for fire damage. Fire damage claims can include everything from lightning strikes to appliance fires.

When you think about the United States’ entire population, that statistic translates to millions of families. Some of these people will need to get help from a professional team. That’s when choosing a quality restoration company will make all the difference for you.

Our People Make the Difference

When you trust us with your home’s restoration work, you can be confident that you are going to receive exceptional service from highly trained professionals.

We offer a lot of benefits, including 24-hour service and advanced technology. But we believe that our people really make the difference.

When you partner with SERVPRO for restoration work, you’ll have a team of highly trained experts ready to help and support you through the damage process. They understand our community, your home and your needs. And they’ll work tirelessly to restore your property.

To prepare for handling any type of restoration, our technicians go through both internal SERVPRO-specific training and obtain specialized certifications from the Institute of Inspection, Cleaning, and Restoration Certification, which sets the industry standard for best practices related to restoration.

If your home is damaged due to a fire or any other cause, you can always count on us for restoration assistance. We have teams who are available 247 in the event of an emergency. Contact us at any time to learn more about our restoration services and how we can help your family.

Why SERVPRO? Residential Services

5/3/2021 (Permalink)

Residential Services

Whether your Henderson/Boulder City home needs emergency flood, fire or mold damage clean up and restoration, or your carpet, tile, hardwood or upholstery cleaned, you can depend on us!  Our technicians have extensive cleaning and restoration training and can make your property look its best. We constantly train our professionals in all aspects of cleaning and restoration, so you can feel confident when they knock on your door! Learn more about our many residential services:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Mold Remediation
  • Storm Damage Restoration
  • Cleaning Services
  • Building/Reconstruction Services

We are ready to serve YOU, with all of your cleaning, restoration and reconstruction needs.

Call us today: 702-564-8508

When Fire & Water take control of your life, SERVPRO of Henderson/Boulder City help YOU take it back!

4/19/2021 (Permalink)

SERVPRO is ready to go when you need them

SERVPRO Franchises play a vital role in helping people get control of their life after a loss has occurred. They help commercial clients get back to their business and minimize downtime and help homeowners get things back to normal. SERVPRO Franchises can become heroes to their customers, because when fire and water damage take control of their lives, SERVPRO helps them get it back.

Serving others is at the heart of SERVPRO of Henderson/Boulder City vision. It is why we strive to be the premier cleaning and restoration company in Southern Nevada. Whether it's a home or business, SERVPRO of Henderson/Boulder City knows the MOST important job is helping each customer put their life back together.

We are the team of Franchise Professionals, highly-trained in cleanup and care for both homes and businesses, quietly taking to the streets, every hour of every day. Proving that wherever there's a houseful of water, or an office filled with smoke, there's a van full of clean. 

We are here for YOU, 24/7/365 Call us today at 702-564-8508

Why SERVPRO? Invested in Assisting The Claims Professional

4/6/2021 (Permalink)

SERVPRO Franchise Professional showing digital file forms and photo images of a job file to Insurance Claims Professional

SERVPRO understands the Claim Professional's responsibility to provide results to their shareholders, managers and customers. SERVPRO Franchise Professionals are uniquely qualified to help. You receive improved results you can measure, while your customers view you as the "hero" in their time of need. You are on the front lines with your clients, and so is SERVPRO.

Our Franchise Professionals mesh accountability and customer service, with our proven methods of mitigating damage after a fire or water loss. What can you, as the Claims Professional expect from SERVPRO? 

24 Hour Emergency Mitigation & Restoration 

Quality Job Files in digital form for easy access to finalize your claims

Documented, measure performance by a Vendor that provides value for you and your clients

Reduced Adjusting Expenses and Improve Prioritization

You can be assured that working with a SERVPRO Franchise Professional, we will do our very best to help your customer make it, "Like it never even happened."

Why SERVPRO? Trained IICRC Certified Professionals

4/6/2021 (Permalink)

Look for the IICRC Certified Firm Logo when looking for a Cleaning & Restoration Company

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

SERVPRO of Henderson/Boulder City specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. As an IICRC Certified Firm, our staff is highly trained in property damage restoration and hold many IICRC-industry certifications, so you can rest assured our staff is equipped with the knowledge to restore your property.

Certified: SERVPRO Cleaned-Continuing to provide enhanced standards of clean!

4/5/2021 (Permalink)

Certified: SERVPRO Cleaned

Its been a year since the pandemic forced Las Vegas , Nevada to shut their doors for three months. During this shutdown, Certified: SERVPRO® Cleaned was implemented and our professionally trained SERVPRO technicians performed cleaning, sanitizing and disinfection services to commercial and residential properties all over Las Vegas, Henderson and Boulder City. Our Certified: SERVPRO® Cleaned program provided piece of mind and a enhanced standard service focused on cleaning and disinfecting applications to frequently contacted touchpoints such as doorknobs, light switches, countertops, keyboards and desks. We worked closely with commercial and residential customers to further identify specific surfaces for cleaning and disinfectant applications. We continue to provide this much needed service and are proud to upload this standard of clean, 24/7/365. It is what we do! Learn more by calling us at 702-564-8508.

SERVPRO-Entrepreneur Magazine Top 10 Franchise

4/5/2021 (Permalink)

Join the #1 Clean up and Restoration Franchise Nationwide

For the first time since 2016, SERVPRO has been named a top 10 overall franchise system in the nation by Entrepreneur Magazine. We also earned the position of #1 franchise in the clean up and restoration industry for the 21st year in a row!

During a year when many businesses slowed or shut down, due to Covid-19 pandemic, SERVPRO adapted and took our brand to greater heights based on our collective goal -to help people in their times of greatest need and make it "Like it never even happened." 

This honor is a result of hard work and dedication of over 1800 franchises nationwide, who dug in and continued the excellent cleaning and restoration services SERVPRO is known for. 

Do you enjoy helping others? Give us a call to find out how you can be part of the SERVPRO franchise system. 702-564-8508

Boulder City Businesses Have Reliable Support | SERVPRO® of Henderson/Boulder City

3/17/2021 (Permalink)

Boulder City Businesses Have Reliable Support | SERVPRO® of Henderson/Boulder City - SERVPRO OF HENDERSON/BOULDER CITY Blog

We want to show solid support for business owners in Boulder City. One of the reasons we’re so passionate about that work is because our location is locally owned and operated.

You’ve put a lot of work into your business. It takes long days, late nights, dedication and hard work to ensure your business grows and succeeds. But the rewards are great, and you get to create jobs here in our community.

Helping You Find Resources

Navigating pandemic changes is a challenge business owner across the country are facing this year. You’ve probably spent a good portion of your time recently working through new ways to connect with your customers and deliver services in new ways.

Many businesses have already opened their doors again. And others have found new ways to work remotely or offer products and services digitally. Regardless of how you and your employees have decided to move forward, there’s help out there for you.

Some of your options include business loans and tips, advice and more from solid, trustworthy sources.

We’re available at any time to help you get your business “Certified: SERVPRO Cleaned.” That means a team of experts will use the latest technology to ensure your business is safe for everyone.

Here’s how we do it:

First, we’ll consult with you about your needs. That means our team will learn more about your business, your customers and your needs. Technicians will use this information to create a personalized cleaning plan.

Then we’ll clean your space. And we mean really clean it. Our teams use proprietary EPA-Approved Hospital-Grade cleaning solutions. Plus, we use cleaning and decontamination standards directly from the CDC.

Finally, our teams certify your space. That will give you the confidence you need to open your doors and greet your customers again.

If you need cleaning assistance at your business, we’re here. We have crews who are available 247 in the event of an emergency. Contact us at any time to learn more about our cleaning services and how we can help you.

Simple Projects to Protect Your Home from Storms | SERVPRO® of Henderson/Boulder City

3/16/2021 (Permalink)

If you experience any property damage from spring storms, contact SERVPRO of Henderson/Boulder City.

Simple Projects to Protect Your Home from Storms | SERVPRO® of Henderson/Boulder City - SERVPRO OF HENDERSON/BOULDER CITY Blog

Families living in Henderson enjoy the benefits of a mild climate. (In fact, the average yearly snowfall here is 0 inches!) So, it’s easy to see why people who live here enjoy it.

But that doesn’t mean we can’t get excited about the new season—spring. It’s March already, and that’s one of the best times to start thinking about new projects you can do around the house.

That might include simple things, like changing your landscaping to add new plants or painting. Other projects, like a new deck or gazebo, are more ambitious.

While all these projects can make your home look better, it’s a good idea to also consider sprinkling in some projects that can help protect your home when stormy weather strikes.

We can’t stop a thunderstorm from hitting our neighborhood. But we can do things to make our homes safer. Here’s what home maintenance experts recommend.

Ideas for Your To-Do List

Here are some simple projects you can knock out over a long weekend:

Ensure your roof is in good shape. You don’t want to let your roof become a problem, so inspect it. Look for missing shingles and signs of leaks. Repair what you find. This will stop roof damage that might go unnoticed until a heavy rain, when water could damage your home.

Check and clean your gutters, if needed. Gutters that aren’t maintained can lead to water damaging your home. You should consider cleaning them every season. It’s one of the best ways to protect your home, and it’s not a difficult project.

Look for problem tree limbs. Cut back overhanging limbs and branches that could cause damage during a storm. These limbs and branches can become projectiles during a storm. They can damage your roof, garage or your siding.

If a fire, flood or any other cause damage to your home, you can always count on us for restoration assistance. We are available 247 in the event of an emergency. Contact us at any time to learn more about our restoration services and how we can help you.

Your Guide to Damages Following a Flood | SERVPRO® of Henderson/Boulder City

3/16/2021 (Permalink)

Do you have water damage or flooding? Let SERVPRO of Henderson/Boulder City guide you through your water-related issues.

Your Guide to Damages Following a Flood | SERVPRO® of Henderson/Boulder City - SERVPRO OF HENDERSON/BOULDER CITY Blog

While flooding may not be considered as big of a risk as fires or storm damage, it is still wise for homeowners to educate themselves about the risk. Flooding is becoming increasingly common throughout the world and its economic impact continues to rise, so understanding the potential risks is a wise choice.

There are a variety of causes for floods and a variety of damages they can lead to, but we have compiled a guide to some of the ones that are the most common in order to help you prepare.

A Flood’s Impact on a Home

Foundational Damage. A flood can quickly cause the soil underneath a home to become excessively saturated with water, leading to the ground swelling, shifting or crumbling. This can cause foundation issues to arise as the foundation moves with the ground it is built upon.

Drywall Damage and Mold. Though drywall that is oversaturated with water will often crack or crumble, not all panels will show these clear signs of damage. Though some panels might appear fine, it is still important to inspect any that have been exposed to water as drywall is a common culprit for hidden mold.

Insulation Saturation. The most common types of insulation used in buildings have the ability to absorb water, making them a big risk after a flood. Not only will this reduce the performance of the insulation of your home, but it can also lead to significant mold damage within walls.

Temporary Frame Swelling. A home’s frame is generally one of the most sturdy aspects of the construction, and thankfully a flood usually does not cause too much damage. While lumber will swell when saturated, it can typically retain its structural integrity as it settles back to normal.

Appliance Ruining. Some appliances contain insulation within their walls to keep hot or cold air in, making them vulnerable to flooding damage as this insulation becomes soaked through. However, this may not always be the case—generally, a certified technician can perform an inspection and let you know for certain.

Furniture Damage. Furniture that has been fully soaked and has absorbed water is often difficult to dry out and presents health hazards from mold and floodwater contact. However, furniture made from non-absorbent materials such as metal and acrylic can often be saved with a thorough cleaning.

If your home has been affected by a flood, we’ll be here to help you! Give us a call 247 to learn about our certified flood restoration process.

Is Your Business Ready for Potential Disaster Situations? | SERVPRO® of Henderson/Boulder City

3/16/2021 (Permalink)

Need Emergency Preparedness? Call the experts at SERVPRO of Henderson/Boulder City they are ready to assist!

Is Your Business Ready for Potential Disaster Situations? | SERVPRO® of Henderson/Boulder City - SERVPRO OF HENDERSON/BOULDER CITY Blog

When you stop to think about the multitude of things that must be taken care of when running a business, have you thought about one of the most important? That is emergency preparedness.

While having a plan in place is not going to prevent a disaster from happening, it does ensure that you have done what you can for your employees’ safety as well as the protection of your business. Your employees will have the benefit of knowing what to do should a disaster or emergency situation occur.

Making the Plan

We hope that you have already created an emergency preparedness plan, but if you have not, please make this a priority and take the time to sit down and create that plan!

There are numerous emergencies your business should have a preparedness plan in place for, including:

  • Fire
  • Severe weather, including thunderstorms and winter storms
  • Other natural hazards like floods, hurricanes, tornadoes and earthquakes
  • Human-caused hazards, including accidents or acts of violence
  • Technology-related issues like power outages and equipment failure

No matter what type of emergency should occur, if there is no emergency plan for your business, things could get even more stressful quickly as no plan of action has been set out in advance.

You should make sure that safety training and familiarization of emergency preparedness plans are included in the company onboarding process, team-building activities and continuing education opportunities. By helping employees familiarize themselves with proper safety protocol and emergency procedures, you’re not only giving them the tools to protect themselves, but you are also setting them up to help protect guests/visitors and the business itself.

<h4to-begin">Where to Begin

Beginning to set up an emergency plan for your business should start with evaluating which scenarios are most likely to occur, as well as those that are a longshot but could still happen. After all, it’s better to be safe than sorry and to be prepared for whatever could happen.

The internet offers a wealth of online resources to help guide you through this process, including Ready.gov, the American Red Cross, FEMA and the CDC.

You should also conduct a business impact analysis (BIA), which will aid in the prediction of any potential effects a disaster may have on your business. This would include lost or delayed sales and income, increased expenses from repairs, and delayed implementation of business plans. Don’t forget to make sure a crisis communications plan is in place, too.

Be sure that, once you have come up with an emergency preparedness plan, that you go over it and practice it with employees. Reviewing and rehearsing various scenarios can help ensure the process remains fresh in their minds and can help employees feel more empowered.

Disaster can strike when you least expect it, but by being prepared and having a plan in place, your business will be better suited to handle whatever Mother Nature has in store. If the worst should happen and your business is damaged, know that SERVPRO® of Henderson/Boulder City is here to help make it “Like it never even happened.”

When Minutes Matter, Our Teams Are Here for You | SERVPRO® of Henderson/Boulder City

3/15/2021 (Permalink)

If your home is damaged due to a disaster, Contact SERVPRO of Henderson/Boulder City. From start to finish, we will be here to help.

When Minutes Matter, Our Teams Are Here for You | SERVPRO® of Henderson/Boulder City - SERVPRO OF HENDERSON/BOULDER CITY Blog

Would you believe that every home we restore and repair has one thing in common? It’s true!

And that commonality is probably not something you would guess. It’s the importance of timing—of beginning the restoration process quickly to ensure that any damage can be contained before it spreads.

You can be confident that starting the restoration process fast is the best way to ensure that water damage, especially, doesn’t spread throughout your home and ruin flooring and furniture. Wood and upholstery can begin to show signs of damage in just a few days. Sometimes signs of mold can start to show up within just a few hours.

A Closer Look at Why Homeowners Need Restoration Services

Here are a few of the reasons homeowners have to seek out our team for restoration services. The issues we see include wind, hail and rain damage. Accidents and appliance malfunctions can also cause significant damage to a home.

What to Expect When You Call SERVPRO

Our teams are here 247 when you need us because we understand how important it is to start emergency restoration and repairs as soon as possible. Damage to your home, especially water damage, can spread quickly.

We’ve seen a lot in our years of experience, so we know how important it is to start soon. Our teams want to bring the best service to you, so we make ourselves available to help you out. There are other good reasons to choose SERVPRO, too:

The technicians you’ll work with are skilled experts. You can trust the members of our team hold high-level certifications in their fields.

They have the latest training and education about restoration techniques, as well as the most up-to-date equipment. You can trust the plans they enact will help you quickly and economically restore your home. That can give your family more peace of mind during the sometimes emotionally stressful restoration process.

If your home is damaged due to fire, water or any other cause, you can always count on us for restoration assistance. We have teams who are available 247 in the event of an emergency. Contact us at any time to learn more about our restoration services and how we can help your family.

Is Your Home Safe From Fires This Winter? | SERVPRO® of Henderson/Boulder City

3/15/2021 (Permalink)

House fires tend to peak during the winter. SERVPRO of Henderson/Boulder City are available 24/7 in the event of an emergency.

Is Your Home Safe From Fires This Winter? | SERVPRO® of Henderson/Boulder City - SERVPRO OF HENDERSON/BOULDER CITY Blog

Are you ready for another Nevada winter? If not, these tips can help you be prepared to reduce your risk for house fires.

These fires are more common than you might believe, and 890 Americans die in winter fires every year. That’s why Henderson residents need to take the important steps to make their homes safer and more secure.

Our team wants to share these simple, budget-friendly tips to help you prepare for the next few months. They’re proven to lower your family’s risk for a house fire, and you can incorporate most of these tips into your routine.

Tips to Make Your Home Safer

Here are some great tips you can use to make your home a safer place:

Don’t leave your candles where they can be easily knocked over. This is easy to do. Please don’t put your candles within three feet of paper and fabric or in a spot where your kids or pets can knock them over. Instead, place them strategically so you can safely enjoy them.

Take care of your home’s natural gas furnace. Many families opt for a natural gas furnace. If yours has, don’t neglect to maintain it. A yearly checkup is important because sometimes furnaces may seem like they’re working well, but they may actually have a clogged vent or rusted pieces.

Use your fireplace safely. Clear chimneys are vital to the safety of your fireplace. Disposing of the ashes correctly will help you keep your home safer, too. A fireplace caked in ashes can be dangerous.

If your home is damaged due to a fire or any other cause, you can always count on us for restoration assistance. We have crews who are available 247 in the event of an emergency. Contact us at any time to learn more about our restoration services and how we can help your family.

Boulder City Residents Have a Trusted Fire Restoration Partner l SERVPRO® of Henderson/Boulder City

3/15/2021 (Permalink)

If you have fire damage due to a heating malfunction or other issue, count on SERVPRO of Henderson/Boulder City to fully restore your home.

Boulder City Residents Have a Trusted Fire Restoration Partner l SERVPRO® of Henderson/Boulder City - SERVPRO OF HENDERSON/BOULDER CITY Blog

House fires are more common during the winter months. But did you know why?

It’s because this season has some unique fire hazards that aren’t there during the warmer spring and summer months. Many of them revolve around the way we heat our homes. There are various causes of winter fires, ranging from problems with space heaters to toppled candles.

Accidents involving Christmas trees are one of the leading causes of fires. But mishaps with home heating systems and accidents in the kitchen cause their share of issues for homeowners, too.

No one likes to think about dealing with fire damage. But if it happens to your home, there’s a local team ready to help you restore your home.

How SERVPRO Can Help You

Here’s why we are Boulder City’s trusted partner for fire damage restoration:

We’re available 247. Fires don’t happen on a predictable schedule. And getting started with the restoration process as soon as possible is a vital step in restoring your home. We know that timing matters during an emergency, so our team is available at any time when you need help.

Our team puts restoration first. We have a team of local experts who want to ensure you get the help you need. With our pool of resources, we can help you save money on your repairs and homeowners insurance premiums.

We’ll help with the whole restoration process. Fire damage goes beyond problems caused by the fire. It can include smoke damage, water damage and issues with odors in furniture upholstery. Our team can work through restoration on all of these and more.

We are members of your community. SERVPRO is a national company. But the owner of our location is a resident. We have access to the leading-edge resources, equipment and techniques available to a large national company, and we bring those things to your restoration project.

If you have fire damage in your home due to a kitchen, heating or other fire, you can count on us for restoration assistance. Our team is always ready to meet your needs and help you restore your home. Contact us at any time to learn more about our restoration services.

Tips When Choosing a Company for Storm Restoration | SERVPRO® of Henderson/Boulder City

3/15/2021 (Permalink)

Choosing the right restoration company is crucial to getting things back to normal. Call SERVPRO of Henderson/Boulder City to set up an appointment.

Tips When Choosing a Company for Storm Restoration | SERVPRO® of Henderson/Boulder City - SERVPRO OF HENDERSON/BOULDER CITY Blog

Enduring a storm is something that may feel like a routine part of the summer, but if you sustain damage, it can turn into a headache quite quickly. In recent years, an increase in storm damage and its associated costs has been documented, so making sure you are able to take action as soon as you discover damage is key.

When you are searching for a restoration company to work with, it is recommended that you choose one that can give you peace of mind as you have the damage to your property taken care of. Working with a company you can trust is so important to making the process go smoothly, so here are some tips for making sure you are able to pick the right one for you.

Tips for Choosing the Right Restoration Company for You

Discover what their reputation is. As with anything you are purchasing for your home, it is best to do your research regarding what company will meet your needs for restoration. Check out their reputation and make sure they are actually a reputable provider of services to avoid post-disaster scams which are quite common. When you work with us, you can be certain you are getting a company that is well-regarded both on a local and national level.

Be sure they can handle an increase in restoration requests. When a large severe weather event occurs, the demand for restoration can skyrocket and lead to delays and long service times. With us, however, we have an entire network of SERVPRO® locations across the nation that can provide us with backup, so we can guarantee you will get the same level of service regardless of what demand levels look like.

Check that you can call whenever you need to. In our experience, storms do not happen at a time that would be considered convenient, but that is why we are committed to providing around-the-clock service. With our 247 emergency services, you can call us at any time that you discover damage—no matter the hour, we will immediately begin putting your restoration response into action to handle your damage as quickly as possible.

When you have damage from a storm to your home or commercial building, you can always depend on us to handle it. Contact us at any hour to see our exceptional service in action.

Help and Hope for Boulder City Business Owners After a Natural Disaster | SERVPRO® of Henderson/Boulder City

3/4/2021 (Permalink)

SERVPRO of Henderson/Boulder City knows the commercial restoration process inside and out. Here are some of our best tips in choosing the right restor

Help and Hope for Boulder City Business Owners After a Natural Disaster | SERVPRO® of Henderson/Boulder City - SERVPRO OF HENDERSON/BOULDER CITY Blog

We know that moving your business from a disaster to reopening can be stressful and taxing (physically and emotionally). But our team has also worked with enough business owners in Boulder City and the surrounding areas to know that it’s possible.

So we’ve put together some of our best advice for businesses trying to thrive after a disaster.

Advice for Business Owners Dealing With a Natural Disaster

These tips can help you thrive after a natural disaster:

Have a plan in place before you need it. This step is key, and it’s something you need to do before you need a disaster plan. Think about how you can keep serving your customers if your business is damaged. For example, you may want to consider moving your business to a backup location, if that’s an option for you.

Be prepared to work closely with your insurer. Take plenty of pictures of the damage before you begin the cleanup process. If your insurance company asks for documents or information, provide it as quickly as possible so the process will keep moving.

Stay in touch with the people you depend on. Reach out to your suppliers, employees, customers and wider community. Social media and email marketing lists can make this step easier.

Prioritize your physician and mental health. Dealing with a disaster is stressful. You can help yourself deal with the stress by eating a healthy diet, getting plenty of sleep and talking with people you trust about how you’re feeling.

Be a resource for your valued employees. Your employees will also be impacted by your business being damaged. There are resources available to small business owners and their employees through organizations like the Small Business Administration (SBA).

Choose the right restoration partner. The restoration process is easier if you’re working with highly qualified people who use advanced technology to restore your business. Also, look for a partner who is available to answer your questions and responsive to your needs. Read reviews, talk with other business owners and check certifications to help you make a choice.

If a fire, flood or any other cause damages your business, you can always count on us for restoration assistance. We have crews who are available 247 in the event of an emergency. Contact us at any time to learn more about our restoration services and how we can help you.

When it comes to Storm Response-You can count on SERVPRO!

2/10/2021 (Permalink)

SERVPRO Storm Emergency 1st Responders are ready to serve!

At SERVPRO no job too big, and no job too small for our Team of Professionals. When you need us to respond to your disaster, we are available 24 hours a day, 7 days a week, 365 days a year.

What makes SERVPRO a different and unique company than other restoration companies, is our ability to mobilize teams to help with storm events. We have been boots on the ground during some of the most prolific catastrophic disasters in the United States when Hurricane Harvey and Hurricane Irma hit. SERVPRO teams have been dispatched to serve as 1st responders for other events such as the California Wildfires, and the 100 year flooding in Texas. We strive to help in any way we can.

When it comes to a storm disaster, you can count on SERVPRO to show up and be well equipped to make it "Like it never even happened." We are always here to help.

Protecting Your Searchlight Home from Water Damage | SERVPRO® of Henderson/Boulder City

2/8/2021 (Permalink)

Do you have any water damage to your walls or ceiling? Contact SERVPRO of Henderson/Boulder City, we will help guide you through the restoration proce

Protecting Your Searchlight Home from Water Damage | SERVPRO® of Henderson/Boulder City - SERVPRO OF HENDERSON/BOULDER CITY Blog

Did you know? Water damage claims are common. In fact, insurance industry experts say about one in 50 American homeowners will file one of them this year.

They’re not just common—they’re growing. While the number of fire damage claims have been dropping steadily, water damage claims are continuing to rise each year.

If you’re like many homeowners, you might not be sure when a leak becomes a serious issue. The homeowner can usually handle minor leaks caught early.

But sometimes, you may need professional help to return your home to its original state and prevent additional property damage. Knowing the signs of damage is the first step.

How to Evaluate Water Damage

Here’s what you might notice when you’re dealing with water damage that requires professional restoration services:

Your floorboards or furniture are starting to warp. Damaged wood will start to warp within days. If that happens in your home, it’s best to seek professional help. This type of damage only gets worse over time.

You notice damage and blistering on your windows or walls. Like your floors, your window panes and walls can start to warp if the water damage is severe enough. Depending on how severe your water issues are, this can be a sign of a major issue.

You can smell a musty odor. Does your home have a musty odor? That can be among the first signs of mold damage. If you notice that scent, it’s time to call in a professional to help you deal with remediation issues.

If you have water damage in your home due to a burst pipe or another cause, you can count on us for restoration assistance. We have teams who are available 247 in the event of an emergency. Contact us at any time to learn more about our restoration services.

How Can I Reduce the Damage From a Burst Pipe? SERVPRO® of Henderson/Boulder City

1/5/2021 (Permalink)

If you have water damage in your home due to a burst pipe or another cause, contact us right away. SERVPRO of Henderson/Boulder City is available 24/7

How Can I Reduce the Damage From a Burst Pipe? | SERVPRO® of Henderson/Boulder City - SERVPRO OF HENDERSON/BOULDER CITY Blog

Water damage is something that we all hope we will never have to be faced with in our homes, but if a pipe bursts, that is an extremely unpredictable event that can catch you off guard. Pipes can pump high volumes of water into a room, causing serious damage in an instant.

While many people assume water damage will never happen to them, it is more common than most realize. In the United States every year, around one of every 50 households will have damage at some point—though for those that plan ahead, the damage tends to be much less.

How to Plan for a Burst Pipe to Reduce Damage

Shut off your water main. If there is a burst pipe, it is important to shut off the water as quickly as possible to prevent water from continuing to soak the area. Finding your home’s water main and shutting it off quickly is a must if it is safe to do so.

Shut off your electricity. Water and electrical elements are better to not mix, so if it is safe to do so, cut off your home’s electricity so you do not have to worry about water coming into contact with any electrical elements.

Contact your restoration company. Picking the restoration company you plan to use in advance is a must, as you will be able to quickly call them as soon as you discover damage. Acting quickly is a must when it comes to water damages, so calling them immediately is key.

Take a record of the damages. Being able to document the damages will be helpful for you as you work to recover, and it will come in handy if you are able to file an insurance claim, too. Taking photos and making lists of what is damaged will ensure nothing is forgotten.

Contact your insurance company. Because each insurance policy is different, contacting your provider as soon as you can will help you determine if you are eligible to file a claim and how to go about it if you are.

Open windows and doors if possible. As you wait for your restoration company, wiping up water and opening windows and doors can aid the drying process and lessen the overall damage that the burst pipe caused.

If you have water damage in your home due to a burst pipe or another cause, you can count on us for restoration assistance. Contact us at any time to learn more about our restoration services.

Examining the Risks Associated With Flash Floods SERVPRO® of Henderson/Boulder City

1/5/2021 (Permalink)

SERVPRO of Henderson/Boulder City is your local water & storm restoration expert. We will get the job done right, contact us today. 702-564-8508

Examining the Risks Associated With Flash Floods | SERVPRO® of Henderson/Boulder City - SERVPRO OF HENDERSON/BOULDER CITY Blog

Any scenario involving severe weather is one to be taken seriously, but in the event of flash floods, there are additional concerns on the table. In the United States, flood deaths are second only to heat incident deaths for weather-related fatalities, and flash floods are the most dangerous type of flood of all.

Flash floods get their name because they come about suddenly, and those in their path are rarely given an advanced notice period to react. Anything that carries water can also turn deadly in a flash flood, leading to neighborhood drainage ditches or storm runoff areas overflowing. To stay safe, it is wise to know the facts surrounding flash floods.

How Is a Flash Flood Differentiated From Other Types?

There are several different types of floods, but what makes a flash flood so dangerous is how quickly it can come about. When heavy rainfall occurs, flash floods will happen in less than six hours after they begin, often happening closer to three. These conditions create a scenario where people are not given enough notice and have very little time to evacuate or get to higher ground.

How Are People Alerted to Their Risk of a Flash Flood?

Anytime there is severe weather, it is vital to pay attention to your local weather station for the most updated alerts possible. Flash floods happen suddenly, so while a flash flood watch indicates that there may be conditions present for a flash flood, when a flash flood warning is declared, you will only have moments to react in many cases.

If there is a flash flood emergency issued, move to higher ground immediately.

How Can I Protect My Family From a Flash Flood Risk?

For a severe weather event that comes about as suddenly as a flash flood, it is so important to know the safety facts beforehand so you can think quickly under pressure. Here are some of the most important tips to memorize:

  • Always tune into local weather updates if severe weather is a possibility.
  • Have a household evacuation plan that everyone has practiced.
  • Never cross floodwater, even if you are in a car.
  • Avoid touching floodwater in any capacity, as it is often contaminated.
  • Have several evacuation routes in mind in case some become blocked by water.

If your home or business has been damaged due to a flood or other severe weather, you can depend on us. Contact us at any hour to learn more about our services or to report damage to your property.

Possible Mold Growing in your Home? Some Simple Precautions to Take.

12/14/2020 (Permalink)

Mold growing on shower tile grout

Mold can be good if you are making brie or penicillin. But in case you are not making cheese or medicine, mold in the home is NOT a good thing. Mold can grow anywhere; Carpet, Clothes, and places you cannot see, such as behind dry wall or under the tiles in your shower. 

The problems with mold are that it spreads easily and cannot be completely erased. Along with being expensive to fix, it can cause allergens and irritants. 

The first place to start is to identify problem areas. Do you have water stains on your roof? How is the tile in your bathroom? A major problem we see is grout failure in showers. Flooding in the basement is also a major problem area.

Secondly is to dry wet areas immediately. Mold cannot grow without moisture. Damp Carpets? Toilet Overflow? Dry them right away. 

Keep moisture away with proper ventilation. The bathroom, laundry room, and kitchen are all high moisture areas. Keep a window cracked a little when you shower or run the exhaust fan if you do not have a window.

Improve air flow in the house. When the air gets cooler, it holds less moisture and excess moisture may appear on your walls, floors, and windows. To help this, open doors to increase air flow between and especially doors to closets that may be cooler than other rooms.

Lastly call your local professionals at SERVPRO of Henderson/Boulder City to come take a look and give an assessment. 702-564-8508.

Practicing Fire Safety During Winter Activities | SERVPRO® of Henderson/Boulder City

12/3/2020 (Permalink)

Make sure your fire risk is low during the holidays. If you experience any damage, SERVPRO of Henderson/Boulder City will be here to help.

Practicing Fire Safety During Winter Activities | SERVPRO® of Henderson/Boulder City - SERVPRO OF HENDERSON/BOULDER CITY Blog

Any time of year presents the possibilities for a house fire to start, but in the winter it is wise to be extra vigilant about your safety efforts. The majority of house fires begin in the winter season according to the Red Cross’s research, and that is likely due to the fact that many winter activities provide a prime opportunity for fires to occur.

An increase in cooking and baking, as well as the use of heating devices and decorations, can all present fire safety issues. While these things should still be enjoyed, it is important to do so with fire safety in mind to avoid making a house fire part of your winter memories.

Holiday Fire Safety Tips to Keep in Mind

Keep safe when cooking. Cooking is consistently the catalyst for the highest number of house fires during any part of the year, and winter is no different. Winter often brings about large holiday meals and extra baking projects, giving fires more of an opportunity to begin. Avoid keeping flammable objects near the stove and always be sure you have a fire extinguisher handy in case there are any incidents that occur.

Heat the house with proper precautions. If you have a fireplace or a space heater, using it to knock the chill off is likely a regular occurrence—but it should be done with caution. Space heaters have become much safer to use in recent years, so be sure that yours has features such as an automatic shutoff to avoid overheating or tipping. Fireplaces should be inspected each year for issues, and never left burning unattended or while you are sleeping.

Decorate with care. Decorating for the winter holidays is a fun activity, but with the introduction of new electrical wiring brings new concerns. Around 25% of Christmas tree fires start due to wiring, which can be prevented with proper precautions. Never use wiring that is frayed and avoid leaving lights plugged in if you are away or going to sleep. It is also wise to not plug too many things into a single outlet or power strip, as this can lead to sparks.

If you have damage due to a house fire, you can depend on us to help. Contact us 24 hours a day to report damage and receive a quick response from our certified restoration technicians. Get in touch today.

Planning Out the Recovery Steps if Your Business Is Hit By a Disaster | SERVPRO® of Henderson/Boulder City

12/3/2020 (Permalink)

SERVPRO of Henderson/Boulder City is your go-to in case a disaster occurs. Get in touch with us to learn more.

Planning Out the Recovery Steps if Your Business Is Hit By a Disaster | SERVPRO® of Henderson/Boulder City - SERVPRO OF HENDERSON/BOULDER CITY Blog

Building a successful business is something to be proud of. As any business owner knows, the hard work and sacrifices involved are not negligible, but the results are more than worth it. However, having all of that hard work derailed by a disaster is a reality that many businesses face at some point—but fortunately, through careful planning, you can mitigate your risk levels and work your way toward a smooth recovery.

There is nothing more important to disaster preparations than staying safe, so we always advise business owners to plan around their employees’ safety first and foremost. However, once your safety measures are in place, you can begin thinking through the recovery process to make sure you are ready to spring into action and begin the work of restoration.

Beginning the Work of Restoration After a Disaster Hits Your Business

Determine your insurance company and restoration professionals. In the aftermath of a disaster, it is likely that some damages are covered by your commercial insurance policy, but you will need to check with your provider to know for sure. Get in touch with them quickly so you know the details, and then contact your commercial restoration company so they can begin assembling a response team to begin handling the damage as quickly as possible.

Keep in touch with customers as you recover. Keeping your customers looped in is important after a disaster so they know what is happening and when they will be able to support your business again. Sending out messaging on social media is a great way to update everyone on frequently changing conditions. Additionally, it is worth considering offering gift cards or another way that they can support your business during the closure that can still provide you with revenue as you work to reopen.

See what disaster assistance you qualify for. After an event has been declared a disaster, many resources open up to business owners to apply for. The Small Business Administration offers commercial loans for this very reason, which can be used to cover multiple costs and are provided with flexible terms and repayment options to provide the maximum value.

If your business has been damaged due to a disaster, we’re here to help. Contact us at any hour to report your damage or to learn more about our commercial restoration services.

Our Unique Fire Cleanup Process | SERVPRO® of Henderson/Boulder City

9/11/2020 (Permalink)

Residential Fire & Smoke Loss

Our Unique Fire Cleanup Process | SERVPRO® of Henderson/Boulder City - SERVPRO OF HENDERSON/BOULDER CITY Blog

While most homeowners understand the importance of fire preparedness, many do not realize that it is something they should be extra vigilant about in the winter. The Red Cross reports that the majority of house fires occur in colder months, especially around December and January.

To prepare for the moment you are alerted to a house fire, create a home fire escape plan to rehearse with every family member. In considering how you will recover from a home fire, choosing a restoration company in advance can help you have your home restored quickly because you will be able to call and get the process started right away.

The Fire Cleanup Process You Can Expect From Us

Recovering quickly from a fire is about getting your life back to normal by having your home and belongings restored. This will not only lead to your physical recovery from the incident but can help the emotional recovery as well. That is why we have a thorough cleanup process for the post-fire restoration, involving your structure, belongings and air quality:

Structural Cleaning

Because of how important proper structural cleaning and restoration is, we begin the process with tests to ensure we can determine the extent of the damage and do not overlook anything in the process. From there, our technicians will begin to clean and reconstruct the area, removing soot and charring from surfaces and even preparing areas for paint if need be.

Content Cleaning

Replacing all of the contents affected by a home fire is often far more expensive than restoring them, which is why we make sure we have the equipment to be able to clean, sanitize and deodorize most household items. Utilizing wet and dry cleaning methods, we can make sure kitchenwares, electronics and other items are safe and do not have remnants of the fire’s effect.

Deodorization Services

Smoke odors and soot can persist even after other fire restoration has been completed, leading to extreme consequences for your family’s health. By bringing in air foggers and scrubbers, we can remove all of these harmful particles—not only getting rid of the odor but making sure your home is safe as well.

If you’ve been affected by a fire, we are here 247 to help you recover. 702-564-8508

Do All You Can to Prevent Storm Damage | SERVPRO® of Henderson/Boulder City

9/11/2020 (Permalink)

SERVPRO of Henderson/Boulder City is here to provide you with a rapid response. Contact us right away if you experience any storm damage

Do All You Can to Prevent Storm Damage | SERVPRO® of Henderson/Boulder City - SERVPRO OF HENDERSON/BOULDER CITY Blog

The threat from thunderstorms and other severe weather events can be deceiving, as many pass through without ever causing damage. However, all it takes is one severe storm to cause extreme disruption in an area, often doing significant harm to homes and upending people’s lives.

Because it is impossible to tell when this will happen, we always recommend preparation as the primary method to prevent damage. Here are some tips for doing so:

Preparing for a Storm to Prevent Damage and Disruption

Prepare your home as much as possible. The types of damage that occur to homes from a storm generally involve high winds and projectiles. While you can’t control external sources of these things, you can mitigate risks from your own yard by trimming your trees often and securing any objects that could be picked up by wind. Installing a whole-house generator is an option for aftermath preparation, also.

Create a family communications plan. In an ideal scenario, your entire family will be safe at home when a storm begins, so everyone can shelter in place together until it passes. However, if you or another family member is away from home, having a plan for getting in touch and reconvening is important so that everyone is accounted for and can check in as needed.

Make sure your emergency kit is stocked. Having a household emergency kit is always recommended as the first step for any disaster preparations. Not only will they come in handy while you shelter from a storm at home, but in case the power goes out, having access to food and water will be extremely valuable. Make sure you take the needs of each family member into account as you pack yours so that nothing is forgotten.

Consider getting a weather radio. Cell phones have totally changed the way we get information, but it is still wise to keep the less digital information sources around in case of emergency. We recommend having at least a weather radio in the home, so that way you can still receive any local alerts even if your cell phone battery has died and the power is out.

If your home is damaged by a storm, you can depend on us to take care of any damages. Contact us at any hour to report damage and receive a rapid response.

Evaluating the Preparedness Levels of Your Business | SERVPRO® of Henderson/Boulder City

9/11/2020 (Permalink)

Taking measures to reduce the time that your business is closed after a disaster is crucial for any company. SERVPRO of Henderson/Boulder City.

Evaluating the Preparedness Levels of Your Business | SERVPRO® of Henderson/Boulder City - SERVPRO OF HENDERSON/BOULDER CITY Blog

Being aware of the risks your business faces is an essential part of being an owner, especially when those risks involve natural disasters. When it comes to disasters, preparing in advance can make all the difference regarding overall safety as well as recovery time for your operations.

By evaluating the preparedness levels of your business, you can understand exactly where you can improve your efforts to maximize your overall preparedness.

Though it might seem intimidating to do all of this planning in advance, by sorting your tasks into the following three categories, you can make sure you have everything squared away for the worst-case scenarios without spending an excessive amount of time or money in the process.

Your Commercial Insurance Coverage

The coverage of commercial policies is often far less encompassing than most business owners realize. The damages caused in a disaster scenario are often outside the scope of what a general policy will cover, which is why many business owners choose to add on policies for flood damages, pauses in operation and excessively expensive damages to make sure they are completely covered regardless of what comes their way.

Your Emergency Plan and Supply Kit

When severe weather or another emergency occurs, every second matters during your reaction. Putting a plan in place in advance for how to react will allow you to maximize your time and keep yourself and your employees safer. Be sure to plan for situations where you will need to evacuate, as well as situations where you need to remain in the office and stock your emergency supplies accordingly.

Your Plan for Restoration and Recovery

If a disaster forces you to pause operations for commercial restoration, it is wise to make sure that time is as short as possible to minimize the impact on your business. Look into the disaster loans from the Small Business Administration, which can help provide you with the liquid capital you need to cover short-term costs. Additionally, it is worth researching commercial restoration companies in advance—that way you can place the call as soon as you are ready to move forward with the restoration and get the process started right away.

If your business has been impacted by a disaster, you can contact us 247 for guidance on how to begin the commercial restoration process.

Conditions In Henderson/Boulder City, Nevada Might Be Right For Mold

7/7/2020 (Permalink)

A surprise pipe leak is what caused this moldy mess to greet vacationing homeowners when they got home

It’s estimated that more than 1 million types of mold exist, yet less than 10 percent have actually been named. This means mold is very common in both indoor and outdoor environments. While mold and humans can sometimes co-exist without issue, there are certain species of mold that can cause health effects for some people.

If the right conditions exist, mold will grow.  Those conditions include:

  • Water - Different mold types require varying amounts of liquid before growth begins.   
  • Temperature - Normal indoor temperatures will promote mold growth.
  • Time - Initial mold colonizers can take hold within one day after being exposed to an adequate water supply.

Mold growth can occur in any home, so it’s important to keep an eye out for situations that might promote mold activity. Roof/chimney leaks, wet basements, or condensation from ducts that dampen surrounding insulation are just a few examples of issues that make a house a prime target for mold growth.

If you suspect mold in your home, call SERVPRO of Henderson/Boulder City to assess the situation. We have the knowledge, tools and track record to effectively remediate mold in your home or business.

If you suspect mold, call us today at 702-564-8508.

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of Henderson/Boulder City mold remediation services.

Tips to Increase Your Safety in Advance of Severe Weather | SERVPRO® of Henderson/Boulder City

7/2/2020 (Permalink)

If your home has been impacted by storm damage, SERVPRO of Henderson/Boulder City will respond quickly to assist in any repairs.

Tips to Increase Your Safety in Advance of Severe Weather | SERVPRO® of Henderson/Boulder City - SERVPRO OF HENDERSON/BOULDER CITY Blog

Any storm has the potential to cause serious destruction and should be taken seriously, and when severe weather is on the way, those in its path will often only have moments to react and seek shelter from the storm. The best thing to do is to work to increase your safety in advance of a severe weather event so that when one is possible, you are already certain you are prepared.

Having an awareness of what watches and warnings mean, stocking up on disaster supplies for your home and having a backup method to get weather alerts are all ways that you can be certain you are adequately prepared for severe weather.

Be Aware of What Watches and Warnings Mean

When severe weather is on the way, local officials will generally issue watches and warnings to keep the public informed about the current conditions, so it is important to know what they mean. A storm watch is issued if conditions are particularly favorable for a storm to develop, but one has yet to occur in the area. A storm warning is more serious, as it means storms have been spotted on the ground and are a threat to the area. During a storm watch, you can simply stay alert, but during a storm warning, you should take cover immediately

Stock Up on Disaster Supplies for the Home

The advice when severe weather is on the way is to almost always stay where you are until it moves through the area, which is where the recommendation for stocking up on disaster supplies at home stems from. Power will often go out during storms, so having flashlights (with batteries), food and water for every person in your family will help keep everyone comfortable until the threat is gone. Additionally, have a first-aid kit and a designated area to wait out the worst of the storm that is protected within the home.

Have a Backup Method for Weather Alerts

Though our primary form of communication has now become cell phones, they are not always the most reliable method of receiving weather alerts. Storms can knock out cell phone reception and electricity to charge them, so having a secondary method to receive alerts is wise. A NOAA Weather Radio is commonly recommended by experts as the most reliable.

If your home has been impacted by storm damage, we are here for you. You can contact us 247 to get a quick response to your home’s damages.

Household Water Damage That Can Result From Heavy Rain | SERVPRO® of Henderson/Boulder City

7/2/2020 (Permalink)

Heavy rains can cause serious water damage. SERVPRO of Henderson/Boulder City has the trained technicians to fully restore your home.

Household Water Damage That Can Result From Heavy Rain | SERVPRO® of Henderson/Boulder City - SERVPRO OF HENDERSON/BOULDER CITY Blog

Though dramatic instances are often what comes to mind regarding water damage to households, it can also be caused by commonplace events.

General heavy rain showers can cause issues, as a consistent drum of water can easily seep into microscopic areas of a home. We often respond to water damage calls that are a result of heavy rain—here’s what we typically see:

Places That Often See Water Damage Associated With Rain

Backup of clogged gutters. Gutter clogs are a big culprit of water damage because debris allows water to pool up and seep into your home. At least every six months, a thorough gutter cleaning is recommended to prevent these types of backups.

Leaks around windows and doors. Small openings between windows and doors and the external walls of your home can allow water to seep in if they are not sealed. Installing weatherstripping is an easy and cost-effective solution for this.

Poor drainage around the foundation. When rain is too heavy for your drainage system to handle, it may begin to pool up around the base of your foundation and seep inward. Landscaping and extra drains can alleviate this issue and prevent damages from occurring.

Leaks in and around the roof. Roof leaks can often go unnoticed until they get severe enough to damage a home’s ceiling, but you can look out for signs of issues before it escalates to this point. Broken, missing or loose shingles are often a clear indicator that a leak is possible.

Malfunctioning of a sump pump system. A sump pump system is a great investment in protecting your basement or crawl space, but it is important to maintain them in order to avoid malfunctions that can lead to floods and damages.

Leaks around chimneys and skylights. As with windows and doors, chimneys, skylights and other features that intersect with the roof also introduce vulnerabilities. When you check the roof, pay close attention to the seals around these features for leak potential.

If you’ve experienced water damage to your home, we are here to help. You can call us 247 to have our trained technicians respond quickly and begin your restoration.

Preparing a Disaster Business Plan

6/4/2020 (Permalink)

Commercial Exit Sign

How will your business be able to respond to natural disasters? Mother Nature can prove to be quite a formidable foe, throwing everything from floods, hurricanes and tornadoes to wildfires and earthquakes at us. The key to your business surviving these worst-case scenarios is to be prepared in advance.

Being prepared for these types of scenarios means creating a natural disaster plan for your business. Some aspects to consider when designing that plan are explained in this blog.

What to Think About

There are many different factors you will need to consider when building a disaster plan for your business. This includes your employees as well as your assets such as equipment and merchandise.

Some of those considerations to include should be:

  1. How to safely protect your employees
  2. How to secure your assets
  3. How to get business up and running again

The Red Cross, FEMA and Ready.gov have created checklists that are available to offer assistance in identifying areas that should be included in your natural disaster preparedness plan. These sources can also show how prepared you truly are.

A Plan for Employees

When disaster strikes without warning, it’s important to have a plan that lays out procedures and safety measures for employees and visitors.

Make sure evacuation routes and exits from your facility are all clearly and visibly marked, provide an area where employees can take shelter when necessary, consider installing emergency lighting, and have designated staff “safety wardens” that are properly trained and ready to assist in all emergency efforts.

When you identify a shelter space, a basement or storm cellar is the ideal location in the event of tornadoes or other high-wind situations. Choose a small interior room or closet or interior hallway if you have no basement space.

A Plan for Asset Protection

You’ll have to make careful decisions even if you have a brick and mortar location for your business to protect the assets inside the building. Everything from equipment to merchandise is at risk, which could cause thousands of dollars in losses.

Be sure you keep a comprehensive and up-to-date inventory of your assets and merchandise, and yes, having photographs prior to a disaster whenever possible is always helpful if insurance claims will have to be made. If your assets are kept on a computer server, take the steps necessary to ensure that the backup system is working and that the storage system, such as a cloud storage option, cannot be damaged.

Work with a contractor if you own your building to uncover areas that could need improvement in regard to structural integrity. This contractor can also walk you through possible safety upgrades and offer advice on areas that may not withstand certain weather situations.

Getting Back to Business—Fast

When a natural disaster does occur, it will be possible that your business will have to be closed for repairs due to damage incurred. And every day you remain closed is another day of no business and lost profits. It is smart to fund a “rainy day” account to help you out with additional costs that may not be covered by your insurance.

Compile a list of contractors who will be able to make themselves available for construction and repairs, and find a cleanup and restoration service company that will be available to quickly respond to your emergency situation.

With SERVPRO® of Henderson/Boulder City, you can count on us to get to the disaster faster and make it "Like it never even happened." Our training and expertise have prepared us to help with water damage, storm damage, fire damage and mold remediation quickly and effectively.

Knowing what to do when disaster strikes your business is of the utmost importance. When it comes to the cleanup and restoration aspects, depend on SERVPRO® of Henderson/Boulder City to be there for you. 702-564-8508

6 Essential Steps of Water Damage Restoration | SERVPRO® of Henderson/Boulder City

6/4/2020 (Permalink)

When dealing with water damage, immediate action is crucial. Contact SERVPRO of Henderson/Boulder City for prompt & dependable service.

6 Essential Steps of Water Damage Restoration | SERVPRO® of Henderson/Boulder City - SERVPRO OF HENDERSON/BOULDER CITY Blog

Water damage occurring at your home or office can be an alarming thing, and reacting quickly by getting the restoration process started is one of the best things you can do.

When you call us, we spring into action and start developing your restoration plan right away—here’s what we do:

6 Steps to Water Damage Restoration

1. Initial Emergency Contact
There is no typical time for water damage to occur, which is why we are available 24 hours a day to answer your call for restoration. Over the phone, we will obtain pertinent details about your situation and draft a plan to ensure you receive the equipment and staff you need.

2. Inspection and Damage Assessment
The first thing we will do when we arrive is to check for any safety issues to make sure there are no hidden dangers, and we will also stop any flowing water immediately. From there, we will fully inspect the damages done and create a plan of action for the remainder of your restoration.

3. Moisture Extraction
Extracting excess moisture is second only to safety in priority, as this will prevent residual damages from occurring. That is why we have invested in equipment that can rapidly remove gallons of water by the hundreds, so you can rest assured we can handle damage of any caliber.

4. Dehumidifying and Drying
Once the standing water has been pumped out or vacuumed up, we will begin removing the humidity from the air and drying out your belongings and surfaces. Many surfaces in a home are highly absorbent, and they can be harbingers for mold growth if they are not dried out properly after getting wet.

5. Cleaning Belongings
Even non-porous items can become contaminated by water damage, making them unsafe for your family to use. That is why we do a complete clean of everything impacted in your home, practicing the highest caliber of cleaning and deodorizing so there are no leftover signs of the damage.

6. Restoration and Repair
When we complete water restoration, we do not simply remove moisture—we do a full-service restoration to return your home or office to its pre-damaged state. We can do repairs or cosmetic refinishes so you get a comprehensive restoration.

If your home has been water-damaged, you can count on us to help. Call us 247 to get the process started.

Important Fire Safety Tips to Note | SERVPRO® of Henderson/Boulder City

6/4/2020 (Permalink)

A house fire can occur when you least expect it. SERVPRO of Henderson/Boulder City is on call 24/7 and will guide you through any fire restoration pro

Important Fire Safety Tips to Note | SERVPRO® of Henderson/Boulder City - SERVPRO OF HENDERSON/BOULDER CITY Blog

When considering the frequency of house fires, it brings into perspective how important fire safety is. House fires not only result in a loss of property and objects of sentimental value, but they can also cause injuries and fatalities that could often be prevented.

There are many fire safety tips to be found online, but it is typically difficult to find the most relevant ones all together—which is exactly why we have made an overview of the most pertinent tips for fire safety for your ease of reference.

An Overview of Fire Safety

Frequently Check Smoke Detectors. Smoke detectors are extremely important to fire safety and should be installed in every bedroom and on every floor. Individuals should also do a routine monthly check to ensure they are operational, and replace them every 10 years or as directed by the manufacturer.

Have a Fire Escape Plan. Creating an evacuation plan for the event of a house fire starting is a great way to ensure everyone in your household will know exactly what to do and can act efficiently if a fire starts. Plan out exit routes, meeting places and for any special provisions your family members may need.

Know How to Operate a Fire Extinguisher. There are many types of fire extinguishers to choose from, so it is advised to get the type you think will be most suited to your needs. Make sure you fully understand how to use it and share the information with your family members, as well.

Never Leave Flames Unattended. Because open flames are so common in the household, many people forget the extreme dangers they can pose. Whether it is from a cooktop or candle, a flame can spread to other surfaces in an instant, which is why it is vital to never leave one unattended for any length of time.

Keep a Closed-Door Policy. Nighttime is a common time for house fires to break out, which is why even sleeping with safety in mind is advised. Closing bedroom doors at night can significantly decrease the amount of time a fire takes to spread, giving everyone more reaction time once the flames are detected.

If you’d like to learn more about protecting yourself from a house fire and how our restoration services can help you recover, get in touch today to learn more.

Heavy rains can cause serious water damage. SERVPRO of Henderson/Boulder City has the trained technicians to fully restore your home.

5/14/2020 (Permalink)

Heavy Rainfall on a Yellow Rooftop

Household Water Damage That Can Result From Heavy Rain | SERVPRO® of Henderson/Boulder City - SERVPRO OF HENDERSON/BOULDER CITY Blog

Though dramatic instances are often what comes to mind regarding water damage to households, it can also be caused by commonplace events.

General heavy rain showers can cause issues, as a consistent drum of water can easily seep into microscopic areas of a home. We often respond to water damage calls that are a result of heavy rain—here’s what we typically see:

Places That Often See Water Damage Associated With Rain

Backup of clogged gutters. Gutter clogs are a big culprit of water damage because debris allows water to pool up and seep into your home. At least every six months, a thorough gutter cleaning is recommended to prevent these types of backups.

Leaks around windows and doors. Small openings between windows and doors and the external walls of your home can allow water to seep in if they are not sealed. Installing weatherstripping is an easy and cost-effective solution for this.

Poor drainage around the foundation. When rain is too heavy for your drainage system to handle, it may begin to pool up around the base of your foundation and seep inward. Landscaping and extra drains can alleviate this issue and prevent damages from occurring.

Leaks in and around the roof. Roof leaks can often go unnoticed until they get severe enough to damage a home’s ceiling, but you can look out for signs of issues before it escalates to this point. Broken, missing or loose shingles are often a clear indicator that a leak is possible.

Malfunctioning of a sump pump system. A sump pump system is a great investment in protecting your basement or crawl space, but it is important to maintain them in order to avoid malfunctions that can lead to floods and damages.

Leaks around chimneys and skylights. As with windows and doors, chimneys, skylights and other features that intersect with the roof also introduce vulnerabilities. When you check the roof, pay close attention to the seals around these features for leak potential.

If you’ve experienced water damage to your home, we are here to help. You can call us 247 to have our trained technicians respond quickly and begin your restoration. 702-564-8508

Important Fire Safety Tips to Note | SERVPRO® of Henderson/Boulder City

5/14/2020 (Permalink)

A person laying another wood log into hot burning fireplace

Important Fire Safety Tips to Note | SERVPRO® of Henderson/Boulder City - SERVPRO OF HENDERSON/BOULDER CITY Blog

When considering the frequency of house fires, it brings into perspective how important fire safety is. House fires not only result in a loss of property and objects of sentimental value, but they can also cause injuries and fatalities that could often be prevented.

There are many fire safety tips to be found online, but it is typically difficult to find the most relevant ones all together—which is exactly why we have made an overview of the most pertinent tips for fire safety for your ease of reference.

An Overview of Fire Safety

Frequently Check Smoke Detectors. Smoke detectors are extremely important to fire safety and should be installed in every bedroom and on every floor. Individuals should also do a routine monthly check to ensure they are operational, and replace them every 10 years or as directed by the manufacturer.

Have a Fire Escape Plan. Creating an evacuation plan for the event of a house fire starting is a great way to ensure everyone in your household will know exactly what to do and can act efficiently if a fire starts. Plan out exit routes, meeting places and for any special provisions your family members may need.

Know How to Operate a Fire Extinguisher. There are many types of fire extinguishers to choose from, so it is advised to get the type you think will be most suited to your needs. Make sure you fully understand how to use it and share the information with your family members, as well.

Never Leave Flames Unattended. Because open flames are so common in the household, many people forget the extreme dangers they can pose. Whether it is from a cooktop or candle, a flame can spread to other surfaces in an instant, which is why it is vital to never leave one unattended for any length of time.

Keep a Closed-Door Policy. Nighttime is a common time for house fires to break out, which is why even sleeping with safety in mind is advised. Closing bedroom doors at night can significantly decrease the amount of time a fire takes to spread, giving everyone more reaction time once the flames are detected.

If you’d like to learn more about protecting yourself from a house fire and how our restoration services can help you recover, get in touch today to learn more. 702-564-8508

Certified: SERVPRO Cleaned – a defensive cleaning program

5/14/2020 (Permalink)

Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Henderson/Boulder City today at  702-564-8508 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience. Each SERVPRO franchise is independently owned and operated.

Why SERVPRO? Personal Protective Equipment

5/4/2020 (Permalink)

When it comes to SERVPRO of Henderson/Boulder City, our number one concern is safety: the safety of our clients and the safety of our employees.

To make sure the job is done right, employees need to take proper precautions when working in specific situations. Each job comes with its own safety concerns. For example, flood waters can come with contaminants from things like sewage; mold remediation jobs come with possible irritants to people’s eyes, skin and lungs; fire damage can come with worries like smoke inhalation and possible falling debris; and biohazard incidents can come with exposure to dangerous chemicals and bodily fluids.

SERVPRO teams are given the proper training and personal protective equipment (PPE) to ensure they are prepared to safely handle each one of those incidents and a wide range of others. They follow specific guidelines laid out by our company and by the National Occupational Safety and Health Administration (OSHA).

Some of that PPE includes the following:

  • Tyvek Suits and Booties: which are made of a strong, but lightweight material that can protect a person from contaminants in the air. These suits cover a person from head to toe (except the face).
  • Dust Masks: which are lightweight masks worn around the nose and mouth to keep out less serious contaminants like typical, household dust.
  • Full Face Masks: which are more heavy-duty, plastic masks, seal off the entire face and include respirators. These are used in more dangerous conditions. The respirators filter out any harmful airborne pathogens and mold spores.
  • Gloves: different kinds of gloves are used depending on the situation. Nitrile gloves are used to protect from certain contaminants like bodily fluids. Whereas, stronger rubber gloves are used to protect when handling sharp or rough objects.
  • Goggles: are used to protect the eyes in dangerous conditions.
  • Hard Hats: are used to protect employees in situations where there is a risk of building collapse or falling debris.

By ensuring their own safety in the field, our team members are better able to ensure your safety and the safety of your home or business.

Remember, if you experience an incident that requires restoration work, you can count on SERVPRO of Henderson/Boulder City to get the job done in the SAFEST and most efficient way. Call us any time at 702-564-8508.

Why SERVPRO? Our Advanced Technology and Techniques

5/1/2020 (Permalink)

The past few decades has seen a rapid advancement in the technology and techniques used in the restoration industry. These advancements allow SERVPRO of Henderson/Boulder City Professionals to restore a property back to preloss condition quickly, reliably, and more effectively.

The Institute of Inspection Cleaning and Restoration Certification (IICRC) sets practical standards for restoration and cleaning. The IICRC S500 Water Damage Guide is a specific set of practical standards that incorporate the field of psychometry, which involves the manipulation of temperature and relative humidity to remove moisture and dry a property quickly and effectively.

Moisture Detection and Measurement Equipment

Scientific drying principles rely upon specialized equipment to detect, measure, and monitor a property’s moisture levels. Recent advances, like thermo cameras, can help us detect water through a wall, ceiling, or floor.

  • A thermo camera may be used to identify water location for thorough water removal.
  • Sensitive moisture detectors, hygrometers, and other meters measure the extent of moisture saturation

Water Extraction Equipment

Powerful extraction equipment speeds the drying process by removing the bulk of the water from your home or business.

  • Submersible and gas-powered pumps for continuous pumping of high-level water. 
  • Truck-mounted and portable extraction units perform efficient water removal.

Drying Equipment

Industrial strength air movers and dehumidifiers are needed to remove the remaining moisture from ceiling, walls, and floors of your home or business. Proper drying helps to prevent swelling and warping of floors, walls, and furniture.

  • High-speed air movers causes moisture to evaporate at a faster pace
  • Industrial grade dehumidifiers pull the water vapor from the air.

Odor Removal and Deodorization

Water and fire damage often causes powerful odors. The machines we use remove airborne contaminants and control the air quality during the restoration and cleanup process.

  • Air scrubbers
  • Thermal foggers and deodorization agents

Sanitizing Agents, Germicides, and Anti-Microbial Treatments

The use of OSHA-approved cleaning agents may be needed to clean and remove odors and/or contaminants on your property.

  • Deodorization products control odors from excessive moisture.
  • Disinfection products stop the growth of bacteria, fungi, mildew, and other harmful microorganisms.

 Learn more about SERVPRO of Henderson/Boulder City advanced technology and techniques by calling us today,

 702-564-8508

Why SERVPRO? Invested in You, Your Family, Your Business, Your Community!

4/7/2020 (Permalink)

When you need a leading franchisor of residential and commercial property damage restoration services, you need and want the best. So, why SERVPRO? We’re deeply invested in you, your family, your business, your community. And that’s exactly who and what SERVPRO of Henderson/Boulder City is.

Speaking of deeply invested, Blackstone is deeply invested in SERVPRO. On March 26, 2019, according to SERVPRO’s blog post, “SERVPRO and Blackstone (NYSE:BX) announced that private equity funds managed by Blackstone (“Blackstone”) have recapitalized SERVPRO a leading franchisor of residential and commercial property damage restoration services. Blackstone is acquiring a majority stake in SERVPRO as part of Blackstone’s Core Private Equity strategy, which is designed to hold investments for much longer periods of time than traditional private equity.” This is just one other reason “Why SERVPRO.” If Blackstone, the world's leading investment firms, a multi-billion dollar investment company, strategically chose to invest in SERVPRO, why wouldn’t you?! This speaks volumes. In fact, Peter Wallace, Senior Managing Director at Blackstone, said, “We are excited to make this investment …”

SERVPRO of Henderson/Boulder City is continually investing and reinvesting our resources so we can better serve our customers, to fulfill our vision of becoming the premier cleaning and restoration company, which affords us the opportunity to be there for you, for your family, for your business, for your community in your time of need. We are constantly making strategic decisions for our continued success and future growth. It’s all about growth. David Kestnbaum, Managing Director at Blackstone, said, “SERVPRO is a high-quality company with a strong management team and great long-term prospects. We look forward to working with SERVPRO and its franchisees to help fuel the business’ next phase of growth.” We are humbled and blessed for this strategic partnership with Blackstone.

The next time your home or business needs property damage restoration services, give us the opportunity to best serve you, your family, your business, your community, so you can tell us your why. Your next fire damage, water damage, mold damage, storm damage … we’ll make it “Like it never even happened.”  

Why SERVPRO of Henderson/Boulder City? Because we are deeply invested in you, your family, your business, and your community. Call us today, 702-564-8508 and tell us your “Why.”

Why SERVPRO? Because We Care!

4/7/2020 (Permalink)

At SERVPRO of Henderson/Boulder City, our number one priority is to make our customers happy. It may sound like the impossible task; after all, we are arriving on the scene when circumstances for our customers are devastating. A fire in their home, a busted pipe which has caused water damage in their kitchen, mold in their office building. These are difficult situations emotionally which is all the more reason for our employees to be sensitive to what our customers are dealing with. Many times, depending upon the damage we are mitigating, we could spend days, weeks, or even months in customer’s home or office. We get to know our clients one on one. We get to meet their children. We get to hear about their families. We know their pets’ names. We know where they leave the key in case they are not there. We get to know them by carefully handling all of their cherished possessions, sometimes cleaning them and packing them away until their homes are restored. At the end of the day, we are just people helping people.  That’s what it’s all about. Sometimes that means stopping what we are doing and having a cup of coffee with our customers if they ask. Sometimes it means taking out the family pet. Whatever it takes, to make our customer comfortable, relaxed and reassured during what could be a most traumatic time in their lives, is what is done.

Why SERVPRO of Henderson/Boulder City?? Because we care about our customers...And they know it! We want to be the ones you call when your life gets tossed upside down. 702-564-8508

Why SERVPRO? Highly Trained Cleanup & Restoration Specialists

4/7/2020 (Permalink)

Our staff is highly trained in Commercial / Residential Cleanup & Restoration. From initial and ongoing training at SERVPRO of Henderson/Boulder City offices, to IICRC industry certifications, to SCATS onsite training, you can feel confident and assured that our staff is equipped with the knowledge to restore your Commercial or Residential property. Our training program includes the following:

  • IICRC Training
  • Employee Certification Training
  • e-Learnings
  • Continuing Education Classes

IICRC Training and Certification

The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

HERO READY Training

The HERO READY Training is a voluntary, self-paced program designed for SERVPRO Franchise employees. Certification is awarded after successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Textiles Cleaning

e-Learnings

All of our staff have access to web-based training. This voluntary program is designed to be an ongoing, self-paced coaching series for a Franchise's employees. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.

Continuing Education Classes

SERVPRO of Henderson/Boulder City offers both credited courses for insurance agents, insurance adjusters, and non credited course for real estate and property management professionals. These programs are designed to improve knowledge of emergency mitigation. Courses include:

  • Fire Damage Restoration
  • Understanding Mold in the Restoration Industry
  • Restorative Drying for Water Damage
  • Restoring Contaminated Buildings
  • Ethics

Why SERVPRO?

4/7/2020 (Permalink)

  • When looking at companies who can provide you with water mitigation, mold remediation and fire restoration services you might ask yourself, why SERVPRO?
  • Let me tell you some things about SERVPRO:
  • SERVPRO has been around since 1967 when Ted and Doris Isaacson founded the company which started as a painting business. Today, more than 1,700 SERVPRO franchises exist nationwide. Therefore, SERVPRO has proved to be an outstanding company. SERVPRO is actually one of the top 10 franchises today.
  • Our SERVPRO started over 23 years ago. Our owners started a SERVPRO franchise, with one vehicle and just a couple pieces of equipment. Since then, we now operate with about 22 long term employees, acquired multiple types of vehicles, and have a wide range of equipment for all types of work in our field. We have been successful, which has allowed us to continue to grow our Restoration Division, and add the Reconstruction Division in .
  • All of our technicians are professionally trained in the work that they do. 
  • We work with your insurance company to make sure you are covered for the work that we complete. If your insurance company does not cover a service we recommend, we will let you know the price before the work is done.
  • We work quickly to ensure that your home/business is back to normal ASAP.
  • We appreciate your feedback! We would like to know if your happy with our services. We also are interested in knowing if your unhappy with our services. We want to make it right, and fix anything that may have gone wrong.
  • That is WHY, we ask ALL of SERVPRO of Henderson/Boulder City customers to leave us a review after the job is completed, so we can ensure that they are completely satisfied with the services they received from us, and the employee that provided that exceptional service.

To find out MORE about SERVPRO of Henderson/Boulder City services we can provide to you, give us a call at 702-564-8508

After a Storm Damage - Steps to Take Immediately

3/20/2020 (Permalink)

Storm Team Trailers ready to roll.

Storm damage can occur at any time and can cause an immense amount of harm to your home. Heavy rains can cause flooding and powerful winds can cause roof damage and downed trees on your property. Some post-storm damage can create safety and health hazards as well, so having a strategy to deal with damage will help you to be ready to take steps immediately after the storm.

Take Safety Precautions

Heavy winds and rain can create physical hazards such as collapsed roofing materials, window damage, collapsed walls or standing water in the basement or home interior. In addition, moisture can soak into furniture, carpeting, and building materials making the perfect environment for mold growth that can cause health issues. Shut off the main gas line if you smell gas. Beware of broken glass, exposed nails, and other sharp objects on the property. Contact SERVPRO of Henderson/Boulder City, to help do basic tasks to secure your property and make it safe to use. If necessary, arrange for an alternative place for you and your family to live while your property is being restored to safe living condition.

Photograph the Damage

If it is safe to move around your property, use your cellphone or a camera to photograph the damage so that you will have a record for your insurance company. This action will ensure that you are fully compensated.

Contact Your Insurance Company

Contact your insurance agent to notify them about the damage to your home immediately. The company will send out an adjuster to determine the extent of the damage so that payment for repairs can be made.

Federal Disaster Assistance

The federal government may have declared the area affected by the storm as a disaster area that is eligible for low-cost loans to help restore your property to normal. You will be required to file documents to receive these loans.

When a storm-related disaster strikes, it may seem overwhelming, but these steps can help you to begin the process of restoring your home, and your life, to normal. At SERVPRO of Henderson/Boulder City, we provide 24-hour emergency disaster service. We specialize in the stabilization and restoration of homes and businesses that have suffered small or large loss from water, flood, wind, storm, fire and smoke disaster.

Call us today, we can help! 702-564-8508

Fire & Smoke Damage Safety-The Do's and Don'ts

3/19/2020 (Permalink)

Extensive damage caused by fire to walls and ceiling

Fire damage can be a devastating experience both for home and business owners. Fire damage is difficult to overcome and repair, but there are simple things you can do to motivate the process. When you’re wondering what to do after a fire, here’s a look at things to do (and things not to do) during the fire restoration process.

Dos for Fire Damage Restoration

Your checklist for after a fire should contain certain non-negotiable tasks, including:

  • DO contact a certified restoration specialist: Make sure you immediately contact a certified fire and smoke restoration professional for remediation services
  • DO turn off utilities: Turn of water, electricity, gas, and any other utilities until a professional can evaluate if any of these systems were damaged during the fire.
  • DO break out the vacuum: A professional should provide service, but you can enhance the professional’s chances of success by doing a first pass on your own. Use a vacuum with a brush attachment and go over your upholstered furniture. Your furniture will look better as soon as the soot is removed. Also, cover your furniture with a sheet if you need to sit on it while waiting for professional help. This will prevent the soot and ash from grinding into your upholstery.
  • DO address your carpets, floors and countertops: Give similar treatment to your carpets. Vacuum them for an immediate and superficial improvement over the damaged state. It will help prevent soot from grinding deeper into the carpet’s roots. Countertops and hardwood floors should be wiped clean to prevent the soot from deeply staining and clinging to the surfaces.
  • DO check your appliances: Your utilities should be off. Make sure empty your freezer and refrigerator, and leave the doors open to prevent mold and mildew. Likewise, winterize your plumbing and drain your hot water heater and boiler. In the absence of heat during the fire damage restoration process, fluids can freeze and cause burst pipes and other damage.
  • DO take care of pets: Remove pets from your fire-damaged home. Lingering soot and smoke can be harmful to them.

Don'ts for Fire Damage Restoration

Your checklist should also include several things to avoid at all times, including:

  • DON’T use your AC, heater or electronics: Wait until a professional arrives on the scene — same with electronics like the television, computers and DVD players. Turning on electronics can create greater damage.
  • DON’T clean walls or clothing: Also, do not clean walls, ceilings and other similar surfaces, and wait to clean your clothing and similar garments. A professional should examine them first and provide advice.
  • DON’T eat leftover food: Never eat anything that was in the home during the fire. It is most likely not safe to consume due to contamination from smoke, soot, or contaminants introduced to the environment when the fire was being extinguished.
  • DON’T wipe away powder from extinguishers: Forgo trying to clean up any staining from the powder discharged by a fire extinguisher. It is best to let professionals guide the clean up of these areas.

These are some basic guidelines for preventing further damage and get a head start on cleanup, but they are not a substitute for professional restoration services. When in doubt, wait for the professionals. Upholstery, carpets and counters are fine to begin cleaning, but the rest is best left to the pros. And remember, never reenter a home until it has been cleared by the fire department or other local officials.

Always Call an Expert

If you’re wondering what to do after a fire, it’s always tempting to start the cleanup process immediately, and do as much as possible. The best course of action is to hire a certified professional to provide expert knowledge and service. The situation requires the training and knowledge that only a professional can provide. A trusted professional will offer an after-fire checklist that will help speed along the fire and smoke damage cleanup process. Consulting a professional will help you restore your property back to like-new condition as quickly as possible.

At SERVPRO of Henderson/Boulder City, we provide fire damage restoration services that follow the IICRC guidelines for Fire Damage Restoration. Want to know more about it? Call us today at 702-564-8508

Mitigate Storm Damage With Weatherproofing | SERVPRO® of Henderson/Boulder City

3/19/2020 (Permalink)

Window being prepped for weather stripping installation

Mitigate Storm Damage With Weatherproofing | SERVPRO® of Henderson/Boulder City - SERVPRO OF HENDERSON/BOULDER CITY Blog

Houses are built to withstand all sorts of weather, but when it comes to severe storms, even the sturdiest of homes can use some help standing up to the rain and winds. Taking these efforts in advance can also save you money in the long run—around half of homeowners’ insurance claims are weather-related, but many can be prevented by being vigilant against damage ahead of time.

Boosting your home’s ability to resist weather is not a big or expensive project and can have serious benefits. Read on to discover our top recommended weatherproofing tips to keep your home safe.

Weatherproofing to Mitigate Storm Damage

Keep Your Shingles in Shape
Roof leaks can happen for many reasons, and even new roofs are not immune to wear and tear. Because roof leaks can lead to so much auxiliary damage, doing regular checks can go a long way. Shingles that are loose, cracking or missing can be replaced easily to have a dramatic increase in your roof’s ability to keep water away.

Beat the Weather With Weatherstripping
Making an effort to add weatherstripping to your home can prevent leaks and save on your electricity bill. Weatherstripping enhances the seal between exterior openings and your walls, so it can keep water and drafts outside where they belong.

Gut Debris From Your Gutters
Cleaning out your gutters is recommended at least twice each year to clear out all the debris and leaves that can build up. In addition to these cleanings, watch closely for any issues. Going outside during the next rainfall can alert you to any standing water or inconsistent draining, which might indicate that there is an issue at hand.

Pick the Right Paint
Technology has infused the paint market with extremely useful developments that have to do with more than just visual appeal. Many exterior paints are now equipped to block out moisture and UV rays, reducing the wear and tear your home must withstand over the years and preventing storm damage from being able to work its way in.

If you have issues with storm damage to your home, we are always here to help. Contact us 24 hours a day for a rapid response.

Restoring the Commercial Property After A Water Damage

3/19/2020 (Permalink)

Air Movers are in Commercial Property are placed in key areas to aide in the drying out of the structure after a water loss

Flooding and water damage events at Clark County, Nevada commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Henderson/Boulder City

SERVPRO of Henderson/Boulder City specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

We are the Commercial Cleanup and Restoration experts. Call us today at 702-564-8508

The Water Damage Process

3/19/2020 (Permalink)

Pooled Water on the Floor

Water damage can be unfamiliar for a lot of people who haven't experienced it first hand. Many jobs are different bases on the kind of loss and time. This is a brief overview of what you may be able to expect if you have a water loss.

Identifying the Source and Water Type 

The type of water is important in determine how to handle a loss. If the water is clean water or a category 1, to sewage water or category 3. There are different safety and clean up protocols we need to follow.

Surveying Damage

Once we know where the loss occurred we can start to identify the damage and come up with a plan of action. We moisture map the house and look at all affected materials.

Furniture and Water Removal 

Next, we need to remove or block up any furniture that may be damaged due to standing water. Once furniture has been safely set aside, we can begin to extract and standing water, if there is any

Drying and Odor Treatments 

This is when we bring in those big fans you may have seen or heard about. Also, adding de-humidification to the process is extremely important. The fans will pull the water out of affected materials and the dehumidifiers will remove that moisture from the air.

Material Removal and Final Cleaning 

There may be some material that may be very difficult to remove water from. When this happens it may be easier to remove that material all together and get it ready to be replaced. After everything is dry or affected materials have been removed everything is cleaned and prepped for the reconstruction process.

SERVPRO of Henderson/Boulder City employs certified and well-trained technicians who are experienced with all kinds of water damage restoration and cleanup jobs. If you need our services for any type or volume of water damage to your home, call us at (702) 564-8508 for 24/7 emergency service.

Strange Hot Water Heater Loss at Commercial Building

3/19/2020 (Permalink)

Hot water heater located in ceiling of commercial building causes huge water damage in Las Vegas, Nevada.

This was a strange and unusual Commercial water loss. The customer called and described the water loss as it looks like it is "Raining hard in our offices. Can you help?"

After shutting off the water to the whole building the client contacted a plumber, who located the source of the leak from the hot water heater in the ceiling.  

When SERVPRO of Henderson/Boulder City arrived on scene, there was standing water, acoustic tiles were falling down, and the contents were ruined. The customer had no idea he had a hot water heater in the ceiling. He was new to the building and still getting used to things.

SERVPRO of Henderson/Boulder City provided immediate emergency water mitigation services to the client, and conducted the ERP, Emergency Response Profile, a no cost assessment of the client’s facility. This assessment included all necessary information needed, should the client suffer another loss. The client was so appreciative of having this information handy, should anything happen in the future.

SERVPRO OF Henderson/Boulder City is available 24.7.365 to service all Commercial Clients, and provide a FREE ERP of the property. Call us anytime at (702) 564-8508 to schedule your free assessment.

Small Fires Can Cause BIG Odor Problems. SERVPRO of Henderson/Boulder City Can Help!

3/19/2020 (Permalink)

Electric outlets are big fire odor catchers when fire occurs in a home or business.

Even small fires, with the smoke and soot, can create unpleasant odors throughout your home and possibly permanent problems if not properly addressed.

When different types of materials burn, the smoke produced travels through the dwelling leaving odorous residues and deposits on surfaces and in those hard to reach places, such a door jams, vents and some light switch outlet covers. It is so important to seek a professional trained in fire, smoke and soot cleaning services. Fire soot and smoke residues and deposits can cause permanent damage to contents, fixtures, etc.  and can result in periodically resurfacing odors. Unfortunately such damages are often made more severe when property owners attempt to perform the cleanup themselves.

All of your restorable items in the affected areas need to be professionally cleaned and deodorized to return them to preloss condition. This includes furniture, draperies and upholstery, electronic, art, flooring, walls, ceilings, HVAC air ducts, and so much more. We at SERVPRO of Henderson/Boulder City have IICRC Certified professionals specifically trained in Fire and Smoke Restoration. Our technicians do not merely cover up lingering odors with a fragrance, they seek them and remove them. Call today to learn more about our Fire Damage Restoration Process at 702-564-8508

We are Cleaning Experts

3/18/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Henderson/Boulder City at 702-564-8508

Sources:

https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fguidance-prevent-spread.html

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html

Increasing Fire Preparedness Is Crucial for Business Owners | SERVPRO® of Henderson/Boulder City

3/3/2020 (Permalink)

Fire Exit-This way

Increasing Fire Preparedness Is Crucial for Business Owners | SERVPRO® of Henderson/Boulder City - SERVPRO OF HENDERSON/BOULDER CITY Blog

Business owners are wise to reduce the risks to their business wherever they are able, and one of the best ways to do this is by increasing their preparedness for a commercial fire. Fires can break out for a number of reasons, but reducing your risks and being prepared can go a long way in protecting you, your staff and your investment.

In order to assist local business owners in their preparations, we have compiled our top commercial fire preparedness tips in order to provide a quick reference sheet. Simply checking up on applicable fire codes, creating an escape plan and being aware of your specific risks will be extremely helpful in your fire preparation efforts.

Fire Safety Tips That Are Essential for Business Owners

Follow code guidelines and inspection schedules. Checking up on commercial fire safety codes is a great first step toward your business’ fire preparedness efforts. These codes are set up by the National Fire Protection Association and cover things such as fire exits, equipment inspections and other precautions you can take within the workplace to be prepared.

Identify your specific risks. Every business has general fire risks as well as industry-specific fire risks that they should be cognizant of. This includes things such as processes, chemicals and equipment that may put you at a higher fire risk and should be guarded against accordingly.

Create (and practice) a fire evacuation plan. If your business includes employees that work in the building, a fire evacuation plan is a must. Make sure your staff knows how and where to exit the building should a fire start, and host regular drills so everyone has ample practice before a real-world fire scenario occurs.

Have regular fire safety seminars with staff. Hosting fire preparedness seminars with your staff and reviewing key fire safety efforts will help everyone focus on fire preparedness throughout the day. Make sure everyone knows the location of fire alarms and extinguishers and is well aware of the various hazards and safety methods implemented around the office as well.

If your business has experienced a fire, we’re here 247 to respond and begin restoration. Call us today to learn how we can help you.

When Storms Strike, We Are Here for You | SERVPRO® of Henderson/Boulder City

2/12/2020 (Permalink)

Storm is Coming!

When Storms Strike, We Are Here for You | SERVPRO® of Henderson/Boulder City - SERVPRO OF HENDERSON/BOULDER CITY Blog

Severe storms occur with relative frequency, but it is important to remember how much damage they are still capable of causing. Homeowners experienced $2 billion in storm-related losses in 2018, making storm damages one of the most common reasons for household insurance claims.

The best thing you can do to mitigate storm damage is to plan ahead. Knowing your recovery plan and what restoration company to use will help you take action immediately and prevent further damages from occurring—which is why we are here 247 to respond.

Benefits of Choosing Us for Storm Restoration

All Your Damages Will Be Handled
The damage that storms cause is generally not a straightforward issue—structural damage and water damage often go hand in hand and must be repaired in tandem for a full restoration. This is why we make sure our technicians can handle whatever storm damages occur and are fully trained and certified in both structural and water restoration.

You Will Receive a Highly Trained Crew
Because of how important restoration technicians are to the quality of work delivered, we invest heavily in our training and education programs to be sure everyone is up to speed. We adhere to the Institute of Inspection Cleaning and Restoration Certification industry guidelines, and we offer many seminars, classes and online learning tools so we can offer you the utmost expertise.

Any Size of Disaster Is Doable for Us
We are fortunate to be a locally owned, community-focused business, but we also have the backing of a nation of SERVPRO® locations that we can call upon for help. In the event of highly destructive storms, we can enlist other locations to help us with restoration, ensuring that everyone in the community gets the quick and quality service they deserve.

A Reputation You Can Count On
In our many years of restoration in the community, we have seen many unscrupulous business practices pop up after severe storms. That is why we are proud of our reputation for quality and dependable service and will do everything we can to work with you and complete your restoration without hassle.

If you have experienced storm damage or want to learn more, you can call us 247 for more details.

Appliances That Lead to Hidden Water Damage | SERVPRO® of Henderson/Boulder City

2/12/2020 (Permalink)

Appliance Leaks can cause undo stress.

Appliances That Lead to Hidden Water Damage | SERVPRO® of Henderson/Boulder City - SERVPRO OF HENDERSON/BOULDER CITY Blog

Sometimes, water damage comes in an obvious form such as a flood or a roof leak and is discovered right away.

Other times, such as when appliances leak, the water damage can remain hidden for an extended period of time, causing compounding complications as it sits. Thankfully, by knowing what to look for, individuals can prevent this headache from occurring.

Common Appliances That Lead to Water Damage

Hot Water Heater
While the lifespan of hot water heaters is generally between 10 and 15 years, leaks can often develop sooner. Hot water heaters move a large volume of water, and wear and tear on their components can often break them down over time. Leaks can come from the pipes or the drain pan, so it is wise to do a thorough check often.

Refrigerator
The most common type of water line that runs to a refrigerator is a kind made of a bendable plastic, which is a material prone to tears and sealant issues. Because of this, hidden leaks can arise. Due to the fact that refrigerators are rarely moved, these leaks can go on for a long time before homeowners are aware. Regular inspections are the best prevention method.

Dishwasher
Dishwashers are also typically tucked away and are thus masters at hiding water damage. To add to this, there are many reasons why insurance will not cover water damage from appliances, especially if your dishwasher’s estimated lifespan has already expired. Doing regular checks can help you catch the problem before it becomes severe in order to prevent any excessive damage from slipping by under the radar.

Washing Machine
Leaks from the hoses of washing machines are so common that they should be inspected each month for any signs of aging or moisture buildup. It is also recommended that they are to be replaced within five years, even if there are no signs of damage or leakage present.

Air Conditioner
The condensation of an air conditioning unit is usually drained away, but if something malfunctions, it can become backed up and lead to water damage both inside the unit and to the surrounding structures. Keep up with your manufacturer’s recommended service schedule and check on your unit regularly to make sure the water is draining away as it should be.

If your home has been impacted by water damage or you’d like to put a plan in place in case it happens to you, contact us to learn how we can help.

Hiding Spots to Check for Water Damage

1/6/2020 (Permalink)

Hidden Water seeping from under cabinets

It is true that water damage is often a result of severe weather, but it is important to note that it can occur for a variety of reasons. There are many situations that can lead to water damage, and a lot of them can occur without homeowners even being aware.

The longer water damage is unattended, the more complex it can be to address. It is not uncommon for insurance companies to not accept water damage claims, but when they do, most are over $6,500. Understanding what hiding spots to check for water damage can help homeowners address it quickly and prevent further issues from arising.

Where to Look for Water Damage
  • Below windows. Windows are sealed on their exterior, but this can weaken as the home ages. When the window is exposed to water, a faulty seal can let moisture through to the wall below.

  • Under siding. Siding panel joints and corners are not always the most secure, and can even let water in if they are not joined properly.

  • Under thresholds. The metal thresholds common on exterior doors are not weather-sealed and can let water in to the wood underneath if regularly exposed to the elements.

  • On painted surfaces. Homes that have surfaces that have been painted repeatedly, such as decks or windowsills, can often experience water damage in these areas because the layers of paint allow water to seep through.

  • In the dishwasher cutout. The nook the dishwasher sits in hides its exterior, but it can also hide water damage if a hose or seal is leaking.

  • Inside walls. Aging water pipes can begin to leak onto the walls that contain them, especially in bathrooms or around kitchens.

  • Under a toilet that wobbles. Toilets contain seals, which are notorious for leaks. This can cause water to gradually accumulate on the floor below, eventually leading to a wobbly toilet.

If your home has suffered water damage (even in a hidden place like one of these), we are happy to help! Give us a call right away, and we’ll get there quickly.

Is Your Family Ready for Severe Weather-4 Tips to Assist

1/6/2020 (Permalink)

Storm Weather Map

Preparing for severe weather is always a good idea. Even though we may have advanced warning for some types of severe weather, there are also those occasions where severe weather can catch us off-guard.

Fortunately, there are things you can do and safety tips to follow that will ensure your family is prepared for any type of severe weather occurrences.

Have you created a family emergency plan? One of the best ways to stay ahead of the weather is to create a family emergency plan and have it available at all times.

If your family does have an emergency plan in place, be sure to discuss and practice it at the start of various weather seasons so everyone knows exactly what is expected of them and what to do.

If you’ve not yet created a family emergency plan, here are some things to take into consideration when putting one together:

1. Emergency Alerts

Warnings and alerts are always broadcast over radio and TV, but thanks to today’s technology, it is easy to receive emergency alerts and warnings on your smartphone. If you have a weather app or Google on your smartphone, emergency alerts can literally be at your fingertips, which can provide you with valuable time in severe weather situations.

2. Storm Shelter Options

In areas where tornadoes are common, you’ll want to be in the lowest part of your home, preferably a basement if you have one. If that is not possible, locate an interior room on the lowest level that is away from corners, windows, doors and outside walls. Tornadoes aren’t the only weather circumstance that require shelter, and you can learn about more of the situations that call for them by visiting ready.gov.

3. Evacuation Routes

You should always have multiple evacuation routes mapped out, since things such as hurricanes, flooding and fires can force you from your home in a hurry. Also, be sure to take your pets into consideration and find out if there are places to stay with your pets along the way if you have furry family members evacuating with you.

4. Communication Methods

We all rely on cell phones to keep in touch with family, but that will not always be possible in some circumstances. Cell phone towers can be damaged in storms, phones could be lost or left behind, and where no power is available, recharging them will be impossible.

Have an emergency communications plan in place for your family and also designate a safe meeting place for your family in case you become separated.

If a storm does cause damage to your home or business, don’t hesitate to call your friends at SERVPRO® of Henderson/Boulder City at 702-564-8508 to get the cleanup and restoration process started.

Staying Safe When Lightning Is Near | SERVPRO® of Henderson/Boulder City

12/23/2019 (Permalink)

Lightning Strikes anytime anywhere. Always be safe

Lightning is one of the most dramatic aspects of a thunderstorm—and also one of the most dangerous. Lightning strikes can start fires, ruin electronics and cause structural damage, in addition to all the safety hazards they pose to those who are outside during a storm.

Being aware of what lightning is and how it causes damage are important components of staying safe.

How Lightning Occurs

Thunderstorms all form an electrical charge, which is what causes thunder and lightning. In technical terms, a lightning bolt is the storm dispelling some of this energy, either into another cloud or to the ground.

When lightning does strike toward the ground, it will usually select an object to pass through, as the atmosphere is a poor conductor. Because of the power and charge behind lightning, this is what can lead to damages.

What Damages Can Lightning Cause?

As lightning travels through a home, it will mainly fuel its energy into the electrical wiring and water pipes, as those make for the best conductors. That is why there are three main types of damages associated with lightning:

1. Fires can break out. Lightning, at around 500,000 degrees, is hot enough to ignite most buildings on impact. Additionally, the damage it causes to wires within the home can lead to electrical fires either right away or later on. If your home has been struck, an electrician or the fire department will typically be able to assess the damage and make you aware of any risks.

2. Electronics may get overloaded. As lightning transfers its charge to the home’s electrical grid, it also channels that energy up any cables connected. This intense burst of power can cause a surge, ruining some electronics. Using surge protectors can prevent this from happening.

3. Shock waves can damage foundations. A shock wave in the clouds is heard as thunder, but a shock wave when lightning strikes the ground can cause serious damage. The force of these waves is strong enough to compromise masonry and shatter windows, so after the storm passes, a thorough home inspection is recommended.

If your home has been affected by storm damages or lightning-related fires, give us a call today! We are experts in damage cleanup and can restore your damage quickly.

The “How To” of Preparing Your Business for a Flood | SERVPRO® of Henderson/Boulder City

12/23/2019 (Permalink)

Severe Flooding in Commercial Building

When preparing for emergencies as a business owner, it is important to recognize all likely causes of an emergency—including a flood. It has been reported that 90% of natural disasters have flooding involved, so it is important to prepare even if you are not in a known floodplain.

Flood preparedness is a wise choice for business owners to limit their liability, keep their employees safe and get them on track to reopen faster after a disaster. That is why it is important that they take the right steps in preparedness before a flood occurs.

How to Prepare in Advance

There are many resources on flood preparedness out there, but not all of them have business owners specifically in mind. For businesses, here are some musts for preparation:

  • Make use of FEMA’s Flood Map so you are able to understand any geographical risks your area might be prone to.
  • Copy important business documents and store them in a safe, secure place where they will not be affected.
  • Create an official action plan for emergency procedures to train employees with.
  • Make sure every area of the building has a clear evacuation path and host regular emergency drills.
  • Add flood insurance to your business policy if you have not already.
  • Keep stores of food, water and first-aid supplies on hand in case you must wait for help to arrive.
  • Put any electronics such as computers in an elevated area if possible.
Copying Documents to Prepare for a Flood

It is better to make copies of all the documents you could possibly need instead of discovering that you are unable to find important information after a flood. Consider including things such as:

  • A to-do list of tasks to get the business back up and running
  • Contact information of anyone essential to the operation of the business—staff, vendors, etc.
  • The contact information and policy details from your insurance company
  • Recovery instructions for locating computer files
  • Bank records, lease copies and any other financial documents that might be useful

If your business has experienced a flood, we are always here to help. Call us 247 to get our team of professionals to your business quickly so you can get back on track.

Prevention Tips- Mold Damage

12/23/2019 (Permalink)

Severe Mold Damaged Walls

Mold is caused by moisture and grows on a food source over time. That being said reacting to water damages and high levels of moisture could help prevent mold. 

Here are just a few tips to help prevent possible mold growth.

  • Act quickly. Mold needs time to grow so the less time you give it the better.
  • Clean and repair roof gutters regularly to prevent damage from getting into your home.
  • Make sure your landscaping slopes down and away from the foundation of your home.
  • Keep your air conditioning drip pans clean and your drain pipes unobstructed.
  • Keep your indoor humidity low. In Las Vegas we typically don't have a problem with this. Humidity meters are pretty inexpensive. In the valley typical levels range from 15 to 30%. 

If you have any concerns we would be happy to answer any questions by phone (702) 564-8508 or in person. 

Home Fires & How to Prevent Them

9/18/2019 (Permalink)

Residential home fire that started in garage

A home fire can cause a catastrophic amount of damage in a short time. Because of how quickly flames can spread, a simple spark can quickly get out of hand.

Though there is no way to guarantee you will never have to experience a house fire, being adamant about prevention will help make it less likely.

Home Fire Statistics

While most might assume fires are rare and odd occurrences, the reality is that a home fire occurs every 24 seconds, according to the NFPA.

The No. 1 cause of cooking fires is cooking, but there are many other reasons a fire might break out.

Home Fire Prevention Steps

Flames can spread rapidly once they get out of hand—but being vigilant about fire prevention will reduce the chances of it getting to that point. Here are some things around the house to check when practicing fire prevention:

Smoke detectors. Smoke detectors are typically outfitted with a test unit that allows you to check batteries, which is recommended to be done once per month. It is also recommended to replace the full unit every 10 years.

Dryer tray. The lint in the dryer tray might seem like a general inconvenience, but it can actually start fires as well. An overfull dryer tray can become combustible as the dryer heats up.

Open flames. Keeping an eye on open flames is always a good idea, as flames can quickly travel if conditions are right.

Cords and cables. Wires can sometimes be bent in odd or contorted ways, leading to premature fraying and tears. Check cables often and replace when they become frayed.

Aerosol cans. Aerosol cans are an everyday item that can actually be quite dangerous. Protect them from warm or sunny places to prevent them from combusting.

If your home has suffered damage from a house fire, give SERVPRO® of Henderson/Boulder City a call at 702-564-8508. We are certified in fire and soot remediation, and here to help 247.

Picking the Right Restoration Company

9/18/2019 (Permalink)

SERVPRO Van loaded up and ready to go

Every business owner would rather not have a natural disaster occur at their commercial property, but most likely do not realize just how grave the situation can be. After disaster strikes, 40 to 60% of businesses are unable to reopen, according to a recent FEMA report.

There is a lot that goes into recovering from a disaster, but working with a restoration company to properly mitigate the damage at your business is a big component. Here are our top tips for how to pick the right restoration company:

1. Check Their Emergency Response Capabilities

If left untreated, even for a few extra hours, damage due to a disaster can become more severe. This means business owners are stuck paying more and investing more time into restoration.

Because natural disasters have no respect for schedules, we keep our service line open 247. That way we can act fast at any hour in response to your damage, and you can focus on other tasks involved with reopening the business.

2. Inquire About How They Train Their Technicians

When you trust a company to restore your business, you want the peace of mind to know you are in good hands. A company with highly trained technicians will inspire confidence so you can ensure you are getting top-notch work.

We train our technicians in accordance with the Institute of Inspection, Cleaning and Restoration Certification (IICRC) standards. After the initial training, technicians are given online learning courses and certification programs to continue their education.

3. Learn About Their Equipment Standards

Technological advancements have made a big impact on the restoration industry in recent years, and you want to be sure your restoration team is using the best tools for the job.

The IICRC has official guidelines on the equipment that is best for the job, which are the standards we adhere to when choosing our own equipment. Whether we are moving gallons of water out of your business or scrubbing harmful chemicals and soot from the air, you can be assured that the highest-tech is being used.

If you’re in need of commercial restoration, do not hesitate to make the call so you can get your business back faster. Our trained experts are here to help 24/7/365—contact us today, 702-564-8508.

Staying Safe When Lightning Is Near

9/18/2019 (Permalink)

Storm and lighting damage require specialized restoration techniques and equipment. When a storm hits your home, you need the company with experience

Lightning is one of the most dramatic aspects of a thunderstorm—and also one of the most dangerous. Lightning strikes can start fires, ruin electronics and cause structural damage, in addition to all the safety hazards they pose to those who are outside during a storm.

Being aware of what lightning is and how it causes damage are important components of staying safe.

How Lightning Occurs

Thunderstorms all form an electrical charge, which is what causes thunder and lightning. In technical terms, a lightning bolt is the storm dispelling some of this energy, either into another cloud or to the ground.

When lightning does strike toward the ground, it will usually select an object to pass through, as the atmosphere is a poor conductor. Because of the power and charge behind lightning, this is what can lead to damages.

What Damages Can Lightning Cause?

As lightning travels through a home, it will mainly fuel its energy into the electrical wiring and water pipes, as those make for the best conductors. That is why there are three main types of damages associated with lightning:

1. Fires can break out. Lightning, at around 500,000 degrees, is hot enough to ignite most buildings on impact. Additionally, the damage it causes to wires within the home can lead to electrical fires either right away or later on. If your home has been struck, an electrician or the fire department will typically be able to assess the damage and make you aware of any risks.

2. Electronics may get overloaded. As lightning transfers its charge to the home’s electrical grid, it also channels that energy up any cables connected. This intense burst of power can cause a surge, ruining some electronics. Using surge protectors can prevent this from happening.

3. Shock waves can damage foundations. A shock wave in the clouds is heard as thunder, but a shock wave when lightning strikes the ground can cause serious damage. The force of these waves is strong enough to compromise masonry and shatter windows, so after the storm passes, a thorough home inspection is recommended.

If your home has been affected by storm damages or lightning-related fires, give us a call today! We are experts in damage cleanup and can restore your damage quickly.

What You Should Know About Water Damage

7/31/2019 (Permalink)

Technician doing Monitor Readings on Water Damage Job

Without water, where would we be? It’s necessary for life. But there are situations where water can cause distress—namely when it causes damage.

There are many different causes of water damage, but some are more prevalent than others.

Why Is There Water Damage?

From 2009 to 2015, The Travelers Insurance Companies Inc. noted the top five causes of home claims were:

  • Exterior wind damage
  • Non-weather-related water damage
  • Hail
  • Weather-related water damage
  • Theft

It’s interesting that water damage appears twice on this list! Remember, however, there are non-weather-related and weather-related water damage situations.

Non-weather-related water damage comes from problems with plumbing and appliances, while weather-related damage naturally results from rain and snow.

The top five causes for water damage are plumbing issues, appliance leaks, water pipe failures, old water heaters and weather.

Ways to Protect Your Home

There are ways we would like to spend our money—and water damage is not one of them. Take care, however, and be sure that you are covered by your homeowners insurance plan. Look for these situations, which are usually covered by a standard homeowners policy:

  • Winter damage caused by snow and ice
  • Sewage and overflow of water, even by accident
  • Aging hot water heat systems
  • Frozen plumbing and pipes

Avoiding water-related issues and potential damage situations is possible if you are proactive.

Take a look at the following list of preventive fixes and routine maintenance suggestions to help you keep your home free of water incidents:

  • Applying water sensors and automatic shut-off valves
  • Getting back flow valves and standpipes put in basement drains
  • Using metal mesh connection hoses on the washer and dryer
  • Clearing the gutters and downspouts of debris
  • Taking time to flush the hot water tank every six months
  • Keeping grease out the kitchen sink and drain
  • Running the sump pump every few months and cleaning it before the rainy season

These preventive tips and solutions are just some of the actions you can take to help fight water damage in your home.

Water damage can be a nightmare to deal with, but fortunately, you will always have SERVPRO® of Henderson/Boulder City on your side to help with the cleanup and restoration process. Call today: 702-564-8508

How Do You Know If Your House Has Mold?

7/3/2019 (Permalink)

Mold Removal in Progress

When your house has mold, there’s more than the smell you have to worry about. Not only can mold cause odor, but it can also damage the integrity of your home. The most common indication of mold is a musty damp smell. However, there are many other signs your house has begun to grow mold in different areas.

Spotting the Signs

If you’re concerned that your house has mold, here are the most obvious and common signs to look out for:

Visible signs

  • If you see black spores spreading on surfaces, it’s a sure sign of mold in your home.
  • You can smell a musty/damp odor – Mold smells, it’s one of the best ways to detect it even if you can’t see it.
  • You see uneven patches on floors or walls – If damp is finding its way into your walls or floors and causing bubbling under your paint, squishy floors, etc., then you almost certainly have mold growing there too.

What does mold smell like?

When mold is growing and spreading, it releases compounds that have a distinct, unpleasant odor.

It’s a smell that once you’ve smelled and are familiar with, there is no mistaking it. The best adjectives to describe mold are; wet, stale, and musty.

People describe the odor as being similar to damp clothes that have been sitting around way too long.

Where Can Mold Hide?

Mold flourishes in areas of the home where there is moisture, oxygen, warmth, darkness and food source. The problem is that the areas where you’re likely to find a combination of elements are not always the most visible.

Here are some of the most common places mold can hide in the home:

Bathrooms

Bathrooms are breeding grounds for mold. While it’s easy to spot black mold creeping across white tiles, there’s also plenty of places you can easily miss.

Check behind the toilet around the waste pipe, under the flooring, under your bath (you’ll have to remove the bath panel to see), around sink taps/pipes behind the basin.

Kitchens

Check behind your appliances that use or produce moisture, such as your refrigerator, freezer, ice dispenser, and so on.

Mold can also start creeping up walls that are soaking up damp from the elements outside. So, check inside cupboards, behind appliances, and so on for any external walls.

Bedrooms

The main areas of concern in bedrooms are mattresses, and window sills. If you haven’t flipped your bed in a while, do so. Also, check around your windows throughout the home as moisture can collect in window seals.

Attics and Vents

Unless you go into your attic often, you’re not going to know if mold is growing up there. All it takes is a leaky roof to fuel the mold spores, and you can have a severe problem on your hands.

It’s a good idea to check any heating vents and air conditioning units too. The constant flow of air combined with moisture are ingredients for the presence of mold.

What Should You Do If You Find Mold?

If you’ve found mold in your home, it’s important you act sooner rather than later to get rid of it, as mold is potentially very hazardous

There are two parts to ridding your home of mold. The first is to clean up and treat the area where mold is growing. The second is to take steps to fix the issue that caused the fungus to grow in the first place.

To stop mold from returning, the most effective way is to reduce the moisture in the affected areas and in your home in general.

Using dehumidifiers and air conditioners to keep the indoor humidity level below 60% will make a huge difference. You should also dry wet areas in bathrooms after use, fix any leaks, address damp structural problems, and generally wage war against damp in and around the home.

Eliminate Mold Now

Do warm, moist areas of your house continue to grow mold despite your best efforts? Do you have water damage or other mold-causing issues that need treatment? Are you unsure of the presence in your home? Contact SERVPRO of Henderson/Boulder City today to speak to a highly trained technician. We can restore water damaged rooms, perform water extraction, or conduct a mold inspection. Our licensed professionals work 24.7.365 to make any mold disaster "Like it never even happened." Call today: 702-564-8508

Common Types of Thunderstorm Damage

7/3/2019 (Permalink)

Large Hail Stones can cause extensive damage to a home or business

Thunderstorms are a common occurrence during the warm spring and the summer months. However, with these thunderstorms comes a chance for storm damage caused by those thunderstorms.

How much do you know about the different types of damage that can come from thunderstorms?

How Thunderstorms Form

An estimated 16 million thunderstorms occur across the world each year. The U.S. typically sees an estimated 100,000 thunderstorms each year, with around 10% of those being included in the severe range.

There are certain conditions that must be met for the development of a thunderstorm. Moisture and rising unstable air must be accompanied by a “lifting” mechanism. This could be caused by hills or mountains that force air to rise, or where warm/cold or wet/dry air come together, causing a rising motion.

The life cycle of a thunderstorm goes through three different stages—the developing stage, the mature stage and the dissipating stage. The mature stage is where things like hail, heavy rain, strong winds and even tornadoes may come into play.

Differing Types of Damage

Thunderstorms can be dangerous for many different reasons, but one of the most serious risks is the opportunity for high winds to send debris airborne.

It is possible for wind speeds to reach an excess of 57.5 mph during a thunderstorm. This is more than enough wind to create property damage.

Thunderstorms are also responsible for causing the following types of damage besides wind damage:

Hail damage. The cost of hail damage can reach $1 billion a year per the NOAA. From small hail to large, it doesn’t take long for damage to add up.

Lightning damage. With a lightning strike can come fire and electrical damage. The lightning can move through the wiring of your home, which will result in damage to anything that is plugged in.

Tornado damage. With wind speeds that can reach an excess of 200 mph, tornadoes are an extremely destructive force. They can do a large amount of damage in a rather short amount of time.

Flood damage. Heavy rain is a common companion for a thunderstorm, which means there can be a risk for flooding. Flash floods can do a large amount of damage to structures and even rip trees out of the ground.

If a thunderstorm has resulted in damage to your home or business, know that the team at SERVPRO® of Henderson/Boulder City is available 247 to help with cleanup and restoration.

When Flooding Is Imminent-How to Protect Your Home

6/24/2019 (Permalink)

Flooded Kitchen Area

If your home is not in a floodplain, you may believe it to be safe from water damage. However, experts report that 90% of natural disasters involve some form of flooding—meaning you could still be at risk.

It is important for homeowners to understand the damage that floods can cause regardless of their location, so they can keep their home and family safe.

How to Protect Your Home

Preventing a disaster-related flood isn’t possible, but preventing flood damage may be. With just a few steps, homeowners can do their part to lessen the damage a flood will cause:

Know your risk. A local emergency management authority and the FEMA Flood Map Tool can both provide insights on risk related to your specific geographic location.

Discuss emergency procedures. Be sure your family is knowledgeable about a disaster plan and evacuation route should the need arise. All older children and adults in the house should also be aware of the electricity and gas mains so they can turn off the power if need be.

Raise hazardous materials. To prevent dangerous substances from spilling into floodwater, elevate things such as oil, paint and cleaning supplies.

Prepare appliances. Washers and refrigerators can be elevated using bricks to protect their internal workings from getting soaked when floodwaters are rising.

Anchor propane and fuel tanks. If a fuel tank tips over due to a flood, it can lead to a dangerous spill or even a fire. Anchor fuel tanks securely so they will not tip or leak if water begins rushing around them.

Turn off electricity. It may not seem possible that the waters would reach electrical appliances or outlets, but having live electricity near floodwaters can still be dangerous. Shut off the electrical breaker to any rooms that are at-risk for a flood.

If a flood is on its way to your area, keeping your family sheltered from harm is the most important task. By having a plan in place and knowing what to do, you can protect your home and loved ones from being in harm’s way.

If you’ve experienced water damage due to a flood or other causes, SERVPRO® of Henderson/Boulder City is here to help. Our fully trained water remediation technicians will be there for you when you call. 702-564-8508

How to Avoid Fire Hazards in the Kitchen

6/17/2019 (Permalink)

Stove Fire in Kitchen

The kitchen can be a wonderful place for family and friends to gather, spending quality time as food is being prepared to share or perhaps just to catch up with family and friends over a cup of coffee or tea. Unfortunately, the kitchen is also the space where many home fires happen.

Cooking fires are the No. 1 cause of home fires and injuries, and the leading cause of these kitchen fires is unattended cooking.

In 2017, State Farm paid out over $130 million in homeowners insurance claims related to grease and other cooking fires. According to the insurance company, these are the worst states for kitchen fires:

  • North Carolina
  • Texas
  • Pennsylvania
  • California
  • Ohio
  • Illinois
  • Maryland
  • New York
  • Alabama
  • Georgia
Safety Tips to Know

Staying in the kitchen while cooking is one way to prevent fires, but it is not the only fire safety tip you should be following. Here are some other helpful tips to observe while cooking:

1. Be careful about the type of clothing you wear when cooking. Does your outfit have long, flowing sleeves or is it big and baggy? It could catch on fire if you aren’t careful while cooking over the stove. It’s best to wear short or close-fitted sleeve shirts and make sure any baggy shirts are tucked in or tied back.

2. Be aware of what you have close to the stovetop. Make sure you don’t have kitchen towels, oven mitts, appliance cords or even curtains too close to the stovetop when cooking. Ideally, anything flammable should be moved away from it.

3. Have a fire extinguisher easily accessible to the kitchen. Hopefully you have at least one fire extinguisher located in your home, ideally one that is near your kitchen. Make sure you know how to properly use the extinguisher, just in case it is ever needed.

4. Wait until grease is cool before disposing of it. The grease may not be on fire, but it could be hot enough to cause something in the trash to burn. You should let the grease cool a bit and then dispose of it in an old coffee can. Also, know the smoke points of the oils you cook with. Be sure to never subject a low-smoke point oil to high heat when cooking, as it could catch fire.

5. Have a fire escape plan established for all to be aware of. Thinking about the worst-case scenario is never fun, but it’s better to be prepared rather than unprepared if an emergency were to occur. Go over exit routes and designated meeting points with your family, making sure that everyone knows what to do.

Fire safety in the kitchen is an absolute necessity, as it can help prevent dangerous and destructive cooking fires. If your home has experienced damage from a cooking fire, know that SERVPRO® of Henderson/Boulder City is here to make it “Like it never even happened.” Call today to learn more about our complete fire damage restoration services at 702-564-8508.

We Can Help Restore Your Property Following Disaster

6/11/2019 (Permalink)

Commercial Building Board Up

SERVPRO® of Henderson/Boulder City takes pride in the fact that when disaster strikes, we can get there quickly, but there is another reason why we should be one of your first calls if you are faced with a disaster.

Our highly trained technicians have a “restore first” mentality when it comes to your property, aided by the use of specialized equipment and cleaning techniques. This mentality also helps reduce the interruptions to your life and helps get your home or business back to pre-disaster condition.

Restore First for Fire Damage

Knowing who to call first after a fire has damaged your property is stressful, but that’s why you need us. Once you contact us, our team will get started right away to service your damage needs.

Our highly trained team will develop a unique plan tailored to your needs, because every fire damage event is different. However, the general process will remain the same.

Here are the steps that are included in our process:

1. Emergency contact. You will be asked a series of questions regarding your fire damage during your initial call to us. This helps us make sure our team is dispatched with the appropriate equipment and resources.

2. Inspection and fire damage assessment. When our team arrives on the scene, they will inspect and test adjoining rooms of the property to determine the extent of fire, smoke and soot damage. This helps us determine the right plan of action moving forward.

3. Immediate board-up and roof-tarp service. We will make sure that your property is secure and protected from further damage by boarding up missing windows and walls and placing a tarp on damaged roofs compromised by fire damage.

4. Water removal and drying (if water damage is present). Water damage from a fire is almost inevitable. We’ll begin the removal process right away and then use dehumidifiers and air movers to remove the remaining water and finish up the drying process.

5. Removal of smoke and soot from all surfaces. We then remove smoke and soot from ceilings, walls and other surfaces using our specialized equipment and techniques.

6. Cleaning and sanitizing. If it is possible, we clean restorable items and structures. They will not only be cleaned, but odors will be removed through the use of industrial air scrubbers and fogging equipment.

7. Restoration. This will be our final step in getting your property back to its pre-fire condition. Restoration could include minor repairs like replacing drywall, painting and installing new carpet, or it may involve major repairs like reconstruction of damaged areas.

Remember, if you need us, we’ll be there—no matter the time or day. The team of highly trained restoration experts at SERVPRO® of Henderson/Boulder City is available for emergency cleanup and restoration services 24 hours a day, seven days a week. Call today 702-564-8508

Water Damage Process Steps-What to do!

5/22/2019 (Permalink)

Flooded Crawl Space

Water damage can be unfamiliar for a lot of people who haven't experienced it first hand. Many jobs are different bases on the kind of loss and time. This is a brief overview of what you may be able to expect if you have a water loss.

Identifying the Source and Water Type 

The type of water is important in determine how to handle a loss. If the water is clean water or a category 1, to sewage water or category 3. There are different safety and clean up protocols we need to follow.

Surveying Damage

Once we know where the loss occurred we can start to identify the damage and come up with a plan of action. We moisture map the house and look at all affected materials.

Furniture and Water Removal 

Next, we need to remove or block up any furniture that may be damaged due to standing water. Once furniture has been safely set aside, we can begin to extract and standing water, if there is any

Drying and Odor Treatments 

This is when we bring in those big fans you may have seen or heard about. Also, adding de-humidification to the process is extremely important. The fans will pull the water out of affected materials and the dehumidifiers will remove that moisture from the air.

Material Removal and Final Cleaning 

There may be some material that may be very difficult to remove water from. When this happens it may be easier to remove that material all together and get it ready to be replaced. After everything is dry or affected materials have been removed everything is cleaned and prepped for the reconstruction process.

SERVPRO of Henderson/Boulder City employs certified and well-trained technicians who are experienced with all kinds of water damage restoration and cleanup jobs. If you need our services for any type or volume of water damage to your home, call us at (702) 564-8508 for 24/7 emergency service.

Fire & Smoke Damage Safety-The Do's and Dont's

5/22/2019 (Permalink)

Fire Damaged Home

Fire damage can be a devastating experience both for home and business owners. Fire damage is difficult to overcome and repair, but there are simple things you can do to motivate the process. When you’re wondering what to do after a fire, here’s a look at things to do (and things not to do) during the fire restoration process.

Dos for Fire Damage Restoration

Your checklist for after a fire should contain certain non-negotiable tasks, including:

  • DO contact a certified restoration specialist: Make sure you immediately contact a certified fire and smoke restoration professional for remediation services
  • DO turn off utilities: Turn of water, electricity, gas, and any other utilities until a professional can evaluate if any of these systems were damaged during the fire.
  • DO break out the vacuum: A professional should provide service, but you can enhance the professional’s chances of success by doing a first pass on your own. Use a vacuum with a brush attachment and go over your upholstered furniture. Your furniture will look better as soon as the soot is removed. Also, cover your furniture with a sheet if you need to sit on it while waiting for professional help. This will prevent the soot and ash from grinding into your upholstery.
  • DO address your carpets, floors and countertops: Give similar treatment to your carpets. Vacuum them for an immediate and superficial improvement over the damaged state. It will help prevent soot from grinding deeper into the carpet’s roots. Countertops and hardwood floors should be wiped clean to prevent the soot from deeply staining and clinging to the surfaces.
  • DO check your appliances: Your utilities should be off. Make sure empty your freezer and refrigerator, and leave the doors open to prevent mold and mildew. Likewise, winterize your plumbing and drain your hot water heater and boiler. In the absence of heat during the fire damage restoration process, fluids can freeze and cause burst pipes and other damage.
  • DO take care of pets: Remove pets from your fire-damaged home. Lingering soot and smoke can be harmful to them.

Don'ts for Fire Damage Restoration

Your checklist should also include several things to avoid at all times, including:

  • DON’T use your AC, heater or electronics: Wait until a professional arrives on the scene — same with electronics like the television, computers and DVD players. Turning on electronics can create greater damage.
  • DON’T clean walls or clothing: Also, do not clean walls, ceilings and other similar surfaces, and wait to clean your clothing and similar garments. A professional should examine them first and provide advice.
  • DON’T eat leftover food: Never eat anything that was in the home during the fire. It is most likely not safe to consume due to contamination from smoke, soot, or contaminants introduced to the environment when the fire was being extinguished.
  • DON’T wipe away powder from extinguishers: Forgo trying to clean up any staining from the powder discharged by a fire extinguisher. It is best to let professionals guide the clean up of these areas.

These are some basic guidelines for preventing further damage and get a head start on cleanup, but they are not a substitute for professional restoration services. When in doubt, wait for the professionals. Upholstery, carpets and counters are fine to begin cleaning, but the rest is best left to the pros. And remember, never reenter a home until it has been cleared by the fire department or other local officials.

Always Call an Expert

If you’re wondering what to do after a fire, it’s always tempting to start the cleanup process immediately, and do as much as possible. The best course of action is to hire a certified professional to provide expert knowledge and service. The situation requires the training and knowledge that only a professional can provide. A trusted professional will offer an after-fire checklist that will help speed along the fire and smoke damage cleanup process. Consulting a professional will help you restore your property back to like-new condition as quickly as possible.

At SERVPRO of Henderson/Boulder City, we provide fire damage restoration services that follow the IICRC guidelines for Fire Damage Restoration. Want to know more about it? Call us today at 702-564-8508

Contents Restoration-Why SERVPRO to restore your contents

5/7/2019 (Permalink)

Fire Damage inside a Residential home

Your home contains many of your most valuable possessions and houses those you love the most. Your business is your livelihood. The team at SERVPRO of Henderson/Boulder City understands just how trying, disruptive and traumatic major losses - such as a fire - can be.

As part of our fire restoration service, we don't just pay attention to the structure; we'll also help take care of the contents of your home or business, as well. Our contents services include:

Inventory – One of the first priorities in fire restoration is to complete an accurate inventory to help ensure you can properly account for all your belongings. Your SERVPRO of Henderson/Boulder City Crew Chiefs can provide a detailed room-by-room inventory of contents, including digital photographs and bar codes for each item, suitable for filing insurance claims forms and relieving you of this often stressful and time-consuming process.

Move Outs – When the structure has suffered extensive damage, the cleanup and restoration process may need to be facilitated by relocating the contents for cleaning, deodorization and storage while structural repairs are being completed. A supervised moving crew can carefully pack and move the entire contents of your home or office, and store the items in our secure climate controlled warehouse.

Contents Cleaning – All of the restorable contents in affected areas will be professionally cleaned and deodorized. This includes area rugs, furniture, draperies and upholstery. SERVPRO of Henderson/Boulder City Crew Chiefs begin by carefully inspecting and testing all fabrics in the structure to determine which cleaning methods are most appropriate; we provide both wet or dry cleaning methods. Additionally, all the other restorable contents will be cleaned and deodorized to as near as preloss condition as possible; this includes electronics, art, wood furniture, kitchen items, clothing, bedding and much more.

When a fire takes control of your life, we help you take control back. Call SERVPRO of Henderson/Boulder City: (702)564-8508

What to do if your Crawl Space floods

5/2/2019 (Permalink)

Flooded Crawl Space

Even the most well-built homes may still experience crawl space flooding. This is because water in crawl space areas is a fairly common problem. Unfortunately, it can also be a very dangerous one, causing damage to the home and possibly provoking respiratory illnesses in its residents. Thankfully, if your house is prone to crawl space flooding, there are ways to remedy the situation and help prevent it from happening again.

Causes of Crawl Space Flooding

There are a number of factors that make certain homes more prone to crawl space flooding than others. Here are a few of the main ones you should keep in mind.

  1. Cracked Foundation
  2.  Faulty Design
  3.  Opening Crawl Space Designs
  4.  Faulty Sump Pump
  5.  Improper Drainage
  6.  Sewage Problems
  7.  Water Leaks

Effects of Crawl Space Flooding

Because water in the crawl space does not usually cause immediate and obvious damage, many homeowners believe it is not a big deal. As a result, when crawl spaces begin to flood, some procrastinate on fixing the issue, while others might not make any attempt to fix it at all. So, here is what happens when water remains in a crawl space for too long.

  1.  Increased Humidity
  2.  Mold Bacteria Growth
  3.  Structural Property Damage

The longer these issues remain unresolved, the worse they become. And, the worse they become, the more expensive it is to fix it. So, if your house is prone to crawl space flooding for any of the aforementioned reasons, consider the following options to remedy the issue.

  1. Use Wet/Dry Vac
  2. Use a General Purpose Pump
  3. Remove Wet Material
  4. Use a Dehumidifier
  5. Hire a Professional Restoration Company

Here are just a few long-term or permanent solutions to prevent the flooding of crawl spaces.

  • Clean Drains
    Don’t wait until your pipes or drains clog up. Get your pipes tested and cleaned once every two years by professionals. In between professional cleanings, you can use hot water, vinegar, and baking soda to keep your drains clear.
  • Repair Cracks
    Check your home’s foundation regularly for cracks, especially after a natural disaster, and have those cracks repaired immediately by a professional as water can seep in those tiny cracks and cause a whole lot of big damage.
  • Provide Proper Drainage
    Proper drainage helps to keep water away from the house and its foundations. Make sure your downspouts are properly installed and that your drainage system is clear of debris. Invest in extensions and place at the bottom of downspouts to help to direct water away from the foundation.
  • Landscaping
    A little landscaping could go a long way to ensure your lawn slopes away from your home. This steers water away from the foundation and prevents pooling.

Is the crawl space of your home prone to flooding? Call 702-564-8508 We offer 24/7/365 emergency water fire and mold damage services, We are always ready and #HeretoHelp.

Important Tornado Safety Tips | SERVPRO® of Henderson/Boulder City

4/18/2019 (Permalink)

Tornado Funnel

Spring is a beautiful time of the year, but it can also bring unpredictable weather. So it makes sense to be prepared for the chance of severe thunderstorms that could lead to the perfect conditions for a tornado.

The highest occurrences of tornadoes at 30% and 24% respectively, have historically been in April and May, which means we are currently in the height of tornado season throughout the United States. Included in this blog are some tips and information on tornadoes that can help keep your family prepared for the worst possible scenario.

Conditions That May Cause a Tornado

Severe thunderstorms, especially those known as “supercells,” are responsible for roughly 1,200 tornadoes occurring in the U.S. each year.

The formation of a tornado happens when changes in wind speed and direction create a horizontal spinning effect within a storm cell. This is then tipped vertical by rising air moving up through the thunderclouds.

Tornadoes and their signature funnel cloud are transparent at first, but they become visible when water droplets from the storm’s moist air condense or when dust and debris are picked up.

A typical tornado can grow to be 660 feet wide and will move at 10 to 20 miles per hour, although larger and faster tornadoes have been observed. Hail and intense winds of more than 200 mph can accompany tornadoes.

The time of day tornadoes typically occur is later in the afternoon, but it is prudent to remember that they can occur anytime and anywhere.

Safety Tips

Take the time to learn the difference between a tornado watch and tornado warning. A watch is issued when the conditions are favorable for tornadoes, while a warning is issued when a tornado has been reported by spotters or indicated by radar.

If a tornado warning has been issued for your area, take action immediately to find safe shelter, especially if you are in the path of the tornado.

Shelter options include:

  • Underground options like a basement or storm shelter.
  • The lowest part of your home, in an area that is away from outside walls, doors and windows. Interior closets and bathrooms can be ideal options.
  • If you are outside, try to get to a sturdy building. Mobile homes and trailers are not a safe option.
  • If on the road and no building access is available, do not get under an overpass or bridge. Instead, find a low, flat location and use your arms to protect your head and neck.

It’s a good idea to keep flashlights, a battery-powered weather radio and extra batteries in your tornado shelter at home in case of an power failure. Also, when you are sheltering in your home, make use of furniture items like sofa cushions, mattresses or blankets to protect your head and neck.

NEVER try to outrun a tornado if you get caught on the road during a tornado.

Tornadoes are dangerous and can be devastating. While meteorologists and weather services can provide some advanced warning to potential threats, tornadoes can still occur with little to no warning at all.

If your home or business has been damaged by a tornado, know that SERVPRO® of Henderson/Boulder City is ready and waiting to jump into action and get cleanup and restoration of your property underway. Call us today: 702-564-8508

Preparing for Rough Spring Weather | SERVPRO® of Henderson/Boulder City

4/18/2019 (Permalink)

Lightening Storm

We’ve made it to spring! Now we can enjoy the weather spring brings with it…and buckle up for whatever Mother Nature may choose to send our way.

Getting Ready for Thunderstorms

With the arrival of spring comes longer days and more sunshine, but unfortunately, spring also brings with it the threat of severe weather throughout the country. It’s dealer’s choice this time of year, which means the weather may change at moment’s notice.

The unstable temperatures that come with spring are the cause of the changing weather that can go from warm to cold even in the same day. That temperature change can result in extreme weather changes as well.

Thunderstorms are more likely to be common throughout the spring and are the main cause of severe weather. A thunderstorm can occur whenever warm, moist air collides with cool, dry air, which is most common in the spring and summer.

When looking at natural catastrophe losses in the U.S. for 2017, severe thunderstorms were the most common and produced some of the costliest results. Out of 50 events, there were 85 fatalities and an estimated total of $25.4 billion in overall losses.

These spring storms can bring with them the threat of flooding, high winds and even tornadoes if the conditions are right. It has been found that in modern history, 10% of all violent tornadoes have occurred in March, with April, May and June taking the top spots at 30%, 24% and 15% respectively.

How to Be Prepared

We are not yet able to predict the weather with 100% accuracy, but fortunately, forecasters have the tools available to at least give us an idea of severe weather that could be coming. Advanced warnings, along with the right preparation, can greatly improve overall safety for your family.

Here are some things you can do to your home to prepare for the chance of severe weather:

  1. Clear out your home’s gutters, drains and downspouts.
  2. Trim trees of precarious limbs or branches that could break off in a storm.
  3. Secure or store outdoor belongings if severe weather is in the forecast.

Having an emergency kit on hand is always advised. These kits should include the following:

  • Battery-operated flashlight and NOAA weather radio, with extra batteries for both
  • Emergency evacuation or shelter plans
  • Important personal info, like telephone numbers of neighbors, family and friends, insurance and property info, numbers for the utility companies, and medical info
  • A first-aid kit with things like non-latex gloves, adhesive bandages, tweezers, sterile gauze pads, aspirin packets, adhesive cloth tape and scissors
  • 3–5 day supply of bottled water and nonperishable food
  • Personal hygiene items
  • Blankets or sleeping bag

Despite its unpredictability, there is one thing that always remains true of the spring weather season: It always happens. If your home or business is damaged in a storm, you can depend on SERVPRO® of Henderson/Boulder City to get the cleanup and restoration process started fast.

Call us today: 702-564-8508

Why choose a IICRC certified company?

4/11/2019 (Permalink)

IICRC Certified Firm

SERVPRO of Henderson/Boulder City is a IICRC certified company So why does this matter?

It is important because when your company becomes an IICRC certified company, (Institute of Inspection, Cleaning and Restoration Certification, http://www.IICRC.org/ ), you are saying to your customer that you are dealing with a professional organization. An organization that has gone through the education and hands-on training offered by the most reputable association of its nature throughout North America.

Finding the source of water damage and mold growth can be tricky. Water gets into walls creating trapped pockets of moisture. The detection of water in these areas can often only be discovered with sophisticated moisture detection meters. Undetected moisture will continue to cause damage. This damage, at a minimum, will cause odors. Greater damage will surface when materials de-laminate, shrink, split and further deteriorate to where costly repairs are required.

More than just removing excess water, a IICRC certified company will have the knowledge and equipment to further dry a home or facility completely back to preloss conditions. Through timely response and the careful monitoring of water damage, mold and other health issues can be prevented. If water damage has been present too long, mold will occur.

All SERVPRO of Henderson/Boulder City IICRC-certified professionals have the training and experience to identify moisture sources, evaluate mold growth (visible or suspected), contain damage, remove contamination and dry materials to ensure that mold will not return.

When you see a IICRC logo, you can be confident that an IICRC-certified experienced, qualified professional is caring for your valuable property. 

Learn more about SERVPRO of Henderson/Boulder City standards of customer care by calling our offices at 702-564-8508. We are always ready to assist.

We’ll Be There Fast When Disaster Strikes | SERVPRO® of Henderson/Boulder City

4/11/2019 (Permalink)

HardWood Flooring removal

Time is one of those commodities you will not have when disaster strikes your home or business. When it comes to your home or livelihood being on the line, you can’t wait—nor do you want to wait—for help because you need it right away.

We are aware that a quick response is important, which is why responding faster to any size disaster is more than just a slogan to us.

Why a Fast Response Matters

When your belongings or business are on the line, it is personal, and time is not a luxury you have when it comes to disaster cleanup. This becomes especially true when water damage is the culprit, which can result from flooding, appliance and/or plumbing failures, storm damage and water from firefighting efforts.

In a matter of minutes, water spreads throughout your property, where it will saturate everything from the walls, the floors and upholstery to any belongings in its path, making them the casualties of water.

The effects of water damage within the first 24 hours include:

  • Drywall beginning to swell and break down
  • Metal surfaces beginning to tarnish
  • Furniture beginning to swell and crack
  • Dyes and inks from cloth and paper items spreading and staining
  • The beginning of a musty odor

The damage continues to worsen as time goes on. Between 48 hours and a week later, you could begin to see:

  • The growth and spreading of mold and mildew
  • Swelling and warping of doors, windows and studs
  • Metal beginning to rust and corrode
  • Paint beginning to blister
  • Wood flooring swelling and warping
  • The possibilities of serious biohazard contamination

If left for over a week, water damage can lead to dramatically increased restoration time and costs and also impacts the structural safety of the building.

We’ll Be There to Help

We pride ourselves on providing an immediate response to any size disaster, which helps to minimize the damage and keep the cleaning and restoration costs manageable.

Our trained cleanup and restoration specialists can be dispatched to your property or business at any time, no matter what day or time it is.

We are a locally owned and operated franchise so we are close by and ready to respond whenever the call comes in. We also offer a major perk of being part of a national network of over 1,700 franchises, which enables us to have access to more resources for the cleanup and restoration projects that may be larger or stem from major storm situations.

Remember, if you need us, we’ll be there—no matter the time or day. The team of highly trained restoration experts at SERVPRO® of Henderson/Boulder City is available for emergency cleanup and restoration services 24 hours a day, seven days a week.

Call us today, 702-564-8508

Hail Causes the Most Storm Damage Costs Across North America

3/20/2019 (Permalink)

The icy weather phenomenon leads to more than $10 billion in damages each year. Nonetheless, research on hail is lacking, scientists say.

Gregg Cruger holds hailstones in an egg carton, collected from a storm that damaged his family’s home in Louisville, Colo., on 18 June. Cruger and his wife, Katy Human, witnessed the storm from their front porch. Credit: Helen H. Richardson/Contributor/Denver Post/Getty Images

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On 18 June, Katy Human and her family watched as tiny chunks of ice fell from the sky.

At first, Human and her family, of Louisville, Colo., were delighted.

“Hail is cool and relatively rare, so we all went out on the front porch to watch it,” she said. However, “Over the next 10 minutes, it got bigger and bigger.” The family backed up, pressing against the wall of their house as golf- and tennis-ball-sized hailstones pummeled their yard.

Leaves and hailstones litter a car that was smashed in a hailstorm on 18 June in Louisville, Colo. Resident Katy Human said that her family’s two vehicles, which were parked outside during the storm, were totaled. Credit: Katy Human

“We have a garage, but both cars were out,” she said. “It went from ‘Oh, my God, isn’t this beautiful’ to ‘Holy crap, this is doing a lot of damage.’”

Human’s family was witness to something that people in the insurance industry have long known. Tornadoes and hurricanes may grab headlines, but when it comes to property damage, the biggest extreme weather culprit is an often overlooked weather phenomenon: hail.

Hailstorm destruction exceeds $10 billion each year across North America, accounting for almost 70% of the property damage in insurance claims from severe storms, said Ian Giammanco, lead research meteorologist at the Insurance Institute for Business and Home Safety’s research center in Richburg, S.C. But, he said, funding for hail studies is limited, and the phenomenon is often treated by the public as a curiosity.

“It’s the Rodney Dangerfield of perils,” he said of hail. “It just doesn’t get any respect.”

Giammanco spoke Tuesday on a panel of scientists at the North American Workshop on Hail & Hailstorms. The 3-day symposium, the first of its kind in the United States, was hosted by the National Center for Atmospheric Research (NCAR) in Boulder, Colo.

Making Hail

The workshop occurred just a week after a severe hailstorm pelted Colorado Springs, about an hour’s drive from Boulder, with hailstones reported to be as large as softballs. The storm caused millions of dollars in property damage, injured more than a dozen people, and killed five animals in the Cheyenne Mountain Zoo.

Colorado and the central United States are hot spots for hailstorms, explained panelist Andreas Prein, an NCAR project scientist expert on climate modeling with a focus on severe storms. Colloquially called “hail alley,” the area has the right conditions for severe thunderstorms that can produce large hailstones.

A severe hailstorm needs unstable air with a strong updraft, differing wind speeds and wind directions, air that’s humid close to the ground and dry at higher altitudes, and a freezing point that’s relatively close to the ground.

These conditions work together to form the largest hailstones, by drawing moisture up from the ground and quickly cooling it into hailstones; circulating those hailstones around and around within the storm, allowing them to pick up moisture and grow larger; and giving them a short distance to fall back to Earth, so they don’t melt on the way down, Prein said.

Climate Effects Unclear

Hail damage is expected to increase in coming years, largely driven by population growth and suburban sprawl. Sprawl means more buildings, and thus “bigger targets for hailstorms to hit,” Giammanco said.

But humans are also thought to be influencing hail itself, through climate change. The effect, however, isn’t straightforward, influencing hail-forming conditions in varied and sometimes contradictory ways, Prein explained.

For example, climate change is expected to increase air buoyancy for strong updrafts, but at the same time it appears to be causing the freezing level to move higher above the ground. “The question is, How are these things interacting, and how are they affecting hail frequency?” Prein said.

He noted that whereas most of the country has seen hail decrease over the past 100 years, certain areas, including the central United States and the mid-Atlantic states, have seen it become more frequent and severe.

“We need more research on that to really understand how climate change and climate variability [are] changing hail hazard,” Prein said.

Efforts to Study Hail

Hail expert and panelist Andrew Heymsfield, NCAR senior scientist and cochairman of the workshop, noted that a hailstorm-penetrating aircraft that had been used to gather important data since the 1970s was decommissioned in 2003, leaving scientists without an important tool for research for the past 15 years.

Another panelist, Kristen Rasmussen, an atmospheric scientist at Colorado State University in Fort Collins, hopes to help reset the scales. She travels to Argentina later this year to study one of the most hail-prone areas in the world.

Storms producing hail the size of oranges and grapefruits are a yearly occurrence in areas like Mendoza, and hail causes significant monetary damage to the region’s many vineyards. But the area lacked any storm forecasting ground radar or warning systems—such as those provided by the National Weather Service in the United States—until about a year ago, she explained.

For her field project, funded by the National Science Foundation and the U.S. Department of Energy, Rasmussen plans to bring a suite of ground-based radars, hydrological gauges, lightning mapping instruments, and other equipment to learn more about the science of severe storms and hail formation. “We’re trying to study the whole convective process from beginning to end,” she said.

Extensive Damage

For Human, who works with storm researchers as communications director for the Cooperative Institute for Research in Environmental Sciences at the University of Colorado Boulder, the science of hail is now personal.

After the 18 June storm, she and her family stumbled out into the street; it was difficult to walk because they kept slipping on the smooth spheres of ice that littered the ground. There they joined their shocked neighbors in inspecting the damage. “Both cars were totaled,” she recalled. Her home’s solar panels were smashed and the roof was battered. Human would later learn that the whole roof had to be replaced. Human estimates the total damages at around $50,000, which will be covered by insurance.

Still, Human didn’t lose her sense of wonder for hail. “They’re beautiful when they crack open,” she said. “There are these intricately layered concentric circles, like tree rings. They’re gorgeous.”

Want more information of Storm Damage. Call SERVPRO of Henderson/Boulder City today at: 702-564-8508

Types of Water Damage Property Owners Should Know About

3/15/2019 (Permalink)

What’s The Difference Between Flood Damage and Water Damage?

If you have homeowners insurance you might think your home is safe, but are you confident that your home is protected against flooding and/or water damage? It’s important to know the difference between both types and whether or not you’re covered.

For starters, it’s good to know the difference between flood damage and water damage.

What is Home Flooding?

A flood is external, resulting from heavy rains, tsunamis, storms, mudslides, hurricanes, and overflowing rivers. Basically, if there is a natural disaster your home may be in danger.

Flooding is a type of water damage, but is not referred as that because it is very specific. Since water damage is a general term, you can not substitute it with a more specific term, but flooding (being a branch of water damage) can be substituted with the more general term.

This can be very helpful when you are calling for repair services because if you let them know what kind of incident you have, they will come more prepared to solve that problem.

If you are experiencing abnormally aggressive weather, you should keep yourself updated on the National Weather Service. They may advise you to seek higher ground or even an evacuation if things are really bad.

What is Home Water Damage?

Simply speaking, this is any harm that is caused by water, which technically includes flooding. This is a general term compared to other terms that specify what kind of damage has happened.

That being said, this general term can be more easily applied to more internal incidents, resulting from leaks, pipe bursts, appliance malfunctions etc. This can be mixed up with more specific kinds of damage since both cause damage to your home in similar ways.

When communicating about this kind of incident in your home, it’s appropriate to refer to it just as water damage. If you’re speaking to someone in hopes of helping you with your problem, you need to specify by first introducing the problem and then include the source or affected area, e.g. “I have water damage from a heater leak” or “I have water damage on my ceiling”.

Flood Damage Insurance

This kind of insurance is not typically covered by any home insurance policy. Instead, it is offered through the National Flood Insurance Program (NFIP) or private insurers. Since the number of people who are actually at risk is very small, it’s not covered by most insurance policies. If you live in an area that is normally or constantly affected by flooding, it might be a good idea to apply with the NFIP.

Water Damage Insurance

Most homeowners insurance policies cover water damage. However, it never hurts to make sure that you are covered. Some policies only cover specific types of damage, so it’s good to make sure what is and is not covered. It can also be covered individually by normal insurance providers.

How We Can Help You When You Have Flooding in Your Home

At SERVPRO of Henderson/Boulder City, we offer guidance through the filing process. We’re experienced in dealing with small to large insurance companies. If you ever need water damage restoration or unsure of the insurance claims process, contact us (702) 564-8508.

5 Things You Need To Know About Water Damage

3/15/2019 (Permalink)

Has water damage happened to you? Here’s what to do next to keep it from getting worse.

When a pipe bursts, a drain backs up, or a flood occurs in your home, it can be hard to see past the mess. A million questions will run through your mind.

What do I do now?

What’s going to happen?

Is my stuff ruined?

And the most important question of all: Will my homeowner’s insurance cover the damage?

There’s no doubt about it. Water damage is extremely stressful, and the more you know about it, the better you’ll be able to decide how to address it. Here are five things that every homeowner needs to know about water damage.

1. There are different insurance policies for flood damage and water damage.

You might think that water is water, whether it’s from flooding or a burst pipe, but flood damage is not covered under homeowner’s insurance. If you live in an area likely to experience flooding, you will probably already have a separate policy through the National Flood Insurance Policy (NFIP). When you report the claim to the insurance company, make sure to specify whether the claim is for water damage or for flood damage, so they can begin adjusting your claim correctly.

2. Not all water damage is covered by your insurance.

It is a good idea to look over your insurance policy and familiarize yourself with any exclusion to your water damage coverage. For instance, most policies cover sudden damage, like water damage from a really bad storm or from an overflowing washing machine. On the other hand, any water damage that happens because you didn’t maintain the property may be excluded, as well as gradual leaks that caused water damage over time.

3. Once water damage has happened, the clock is ticking before it gets worse.

When your property has been water damaged, you don’t have the luxury of waiting around for a convenient time to start the cleanup. Secondary damage from mold growth can present serious health risks associated with mold in the living environment.

Mold spores are everywhere, but they need moisture and a nutrient source to grow. And that is exactly what your wet carpet or drywall offers.

There is a 24 to 48 hour window from the time something gets wet until mold can begin to grow. After that time, mold will multiply rapidly. When mold growth is widespread, you may need the services of a professional mold remediation service to safely treat and remove the mold.

To prevent mold growth, you will need to get your property completely dry again within that 48-hour window. To do this, you’ll need to contact a company that specializes in water damage restoration and emergency water extraction. They will have the professional water removal equipment and drying equipment to get the job done as quickly as possible. Many have 24-hour a day emergency hotlines, so you can start recovering your property almost immediately.

4. Your insurance company needs to know right away.

It’s a good idea to call your insurance company right away when you discover water damage. Your insurance agent can start the claims process immediately, as well as guide you through the first steps you will need to take to protect your property from more damage, like stopping the source of the water at the main water turnoff.

Your insurance company may also direct you to a water damage restoration company that they have worked with in the past. Keep in mind that you do not have to call the company that they recommend. You may choose any reputable restoration specialist to restore your property for the insurance claim.

5. The pollution level of the water is important.

Water damage is categorized as one of three levels by how polluted the water source was that caused the damage.

Category 1: Water from a clean water source, like a fresh water line for a dishwasher. This water will not cause illness or any ill effects.

Category 2: Water that may cause illness through contact. It may have bacteria in it,

Category 3: Water that is highly contaminated. Contact can cause severe illness or death. Think sewage backup, an overflowing toilet, or storm waters.

Even though water may start out as Category 1, that doesn’t mean it will stay that way. Any contamination that the water touches, such as dirty carpeting or soil from the ground, can change water damage Category to 2 or even Category 3. And since standing breeds bacteria, the longer the water is around, the worse the contamination of your property.

More contamination can mean that the restoration team will have to use more aggressive measures to clean your structure and property, and it might mean that soft furnishings, like your carpet and the carpet pad, may have to be discarded for your safety.

Water damage can be dangerous and expensive, so preventing water damage is an important part of home maintenance. But if you know the basics of what to do once it happens, you can prevent it from doing its worst.

Has water damage happened to you? Call SERVPRO of Henderson/Boulder City today at: 702-564-8508

Facts About Mold and Dampness

3/15/2019 (Permalink)

There is always some mold everywhere – in the air and on many surfaces. Molds have been on the Earth for millions of years. Mold grows where there is moisture.

Mold and Your Health

Exposure to damp and moldy environments may cause a variety of health effects, or none at all. Some people are sensitive to molds. For these people, molds can cause nasal stuffiness, throat irritation, coughing or wheezing, eye irritation, or, in some cases, skin irritation. People with mold allergies may have more severe reactions. Immune-compromised people and people with chronic lung illnesses, such as obstructive lung disease, may get serious infections in their lungs when they are exposed to mold. These people should stay away from areas that are likely to have mold, such as compost piles, cut grass, and wooded areas.

In 2004 the Institute of Medicine (IOM) found there was sufficient evidence to link indoor exposure to mold with upper respiratory tract symptoms, cough, and wheeze in otherwise healthy people; with asthma symptoms in people with asthma; and with hypersensitivity pneumonitis in individuals susceptible to that immune-mediated condition. The IOM also found limited or suggestive evidence linking indoor mold exposure and respiratory illness in otherwise healthy children.

In addition, in 2004 the IOM found sufficient evidence to link exposure to damp indoor environments in general to upper respiratory tract symptoms, cough, and wheeze in otherwise healthy people and with asthma symptoms in people with asthma. The IOM also found limited or suggestive evidence linking exposure to damp indoor environments in general to shortness of breath, to respiratory illness in otherwise healthy children and to potential development of asthma in susceptible individuals. In 2009, the World Health Organization issued additional guidance, the WHO Guidelines for Indoor Air Quality: Dampness and Mould Cdc-pdf[PDF – 2.65 MB]External. Other recent studies have suggested a potential link of early mold exposure to development of asthma in some children, particularly among children who may be genetically susceptible to asthma development, and that selected interventions that improve housing conditions can reduce morbidity from asthma and respiratory allergies, but more research is needed in this regard.

A link between other adverse health effects, such as acute idiopathic pulmonary hemorrhage among infants, memory loss, or lethargy, and molds, including the mold Stachybotrys chartarum (Stachybotrys atra), has not been proven. Further studies are needed to find out what causes acute idiopathic hemorrhage and other adverse health effects.

Mold and Your Home

Mold is found both indoors and outdoors. Mold can enter your home through open doorways, windows, vents, and heating and air conditioning systems. Mold in the air outside can also attach itself to clothing, shoes, bags, and pets can and be carried indoors.

Mold will grow in places with a lot of moisture, such as around leaks in roofs, windows, or pipes, or where there has been flooding. Mold grows well on paper products, cardboard, ceiling tiles, and wood products. Mold can also grow in dust, paints, wallpaper, insulation, drywall, carpet, fabric, and upholstery.

You Can Control Mold

Inside your home you can control mold growth by:

  • Controlling humidity levels;
  • Promptly fixing leaky roofs, windows, and pipes;
  • Thoroughly cleaning and drying after flooding;
  • Ventilating shower, laundry, and cooking areas.

If mold is growing in your home, you need to clean up the mold and fix the moisture problem. Mold growth can be removed from hard surfaces with commercial products, soap and water, or a bleach solution of no more than 1 cup of household laundry bleach in 1 gallon of water.

Mold growth, which often looks like spots, can be many different colors, and can smell musty. If you can see or smell mold, a health risk may be present. You do not need to know the type of mold growing in your home, and CDC does not recommend or perform routine sampling for molds. No matter what type of mold is present, you should remove it. Since the effect of mold on people can vary greatly, either because of the amount or type of mold, you can not rely on sampling and culturing to know your health risk. Also, good sampling for mold can be expensive, and standards for judging what is and what is not an acceptable quantity of mold have not been set. The best practice is to remove the mold and work to prevent future growth.

Think you may have a Mold Issue? We can Help! Call SERVPRO of Henderson/Boulder City to schedule a walk through today at: 702-564-8508

Water Damage in Commercial Buildings

3/15/2019 (Permalink)

While focusing on water damage and prevention tends to favor the home, it is necessary to be vigilant about the position of commercial buildings as well.  In many cases, commercial buildings have the same risks as private homes.  If left unchecked, water damage in commercial buildings can lead to structural damage and mold.  All of these can contribute to damaging the structure and creating very expensive repairs.

When dealing with large commercial buildings such as warehouses and hotels, it is necessary to continuously inspect the property.  While some would suggest a monthly rotation, it would be most beneficial to inspect the property on a weekly basis.  This could be the job of a department manager.  Inspect the parts of the building that would be most susceptible for moisture buildup.  This would include areas with extensive piping or ceilings.  It is essential to look for drips or other evidence of pooling.   HVAC systems are also areas where inspectors will want to focus their efforts. If there are low-lying areas of the property, such as underground storage or garages, it is essential to make sure that these areas have effective methods of drainage to prevent accumulation of water.  In order to accomplish this, it is necessary to outfit these sections with pumps in case of periods of heavy rain when water may accumulate.

When dealing with water in commercial settings it is essential to develop and adhere to a plan for employees to follow if water damage is found.   A basic plan should be written down and available in a variety of locations for the use of management and employees.  The plans should include training measures so that employees know where to look for common areas of water damage, and if necessary, employees should be knowledgeable of the location and proper procedure for shutting off the water to the building. With all the plans for the guidelines, contact information should be made available for access for maintenance, plumbers, electricians, water clean-up services in order to facilitate the repair of water damage.   The information of the water company and insurance should also be present to make sure that water is cut off and that all damages are assessed for payment if necessary.

The guidelines for response should be kept in a safe location that puts it above the water damage.  The guidelines should also have plans for the relocation of records off-site for their preservation, but also for the temporary halting of operations until the site can be restored.  Once the water damage is repaired, then the commercial building can be opened once more. Maintaining a commercial building can be a tricky endeavor with water damage.  If one remains vigilant in maintaining sight on leaks and sources of water damage, then perhaps large problems can be averted before they become large problems.

For more information on Commercial Emergency Services call SERVPRO of Henderson/Boulder City at: 702-564-8508

Spring Storm Preparedness

3/15/2019 (Permalink)

Be Prepared when Spring Storms Become Severe

Each year a startling 10,000 thunderstorms and 1,000 tornadoes impact the United States. Potentially deadly severe weather impacts everyone. Here's what you can do to prepare yourself and your family.

Before Severe Weather Strikes

  • Keep an eye on the sky. Look for darkening skies, flashes of light or increasing wind. Listen for the sound of thunder.
  • Go to a safe shelter immediately!
  • Listen to Local/National Weather Radio, commercial radio, or television for the latest weather forecasts.
  • Unplug appliances. Avoid using the telephone or any electrical appliances.
  • Avoid taking a bath or shower, or running water for any other purpose.
  • Turn off the air conditioner. Power surges from lightning can overload the compressor.
  • Draw blinds and shades over windows. If windows break due to objects blown by the wind, the shades will prevent glass from shattering into your home.

Protecting Yourself Outside

  • If you are in the woods, go to a safe building. Make sure it is fully enclosed with a roof and four walls. Tents, shelters, pavilions, or dugouts will not keep you safe.
  • If you are unable to find a shelter, find a low-lying, open place away from trees, telephone poles, or metal objects.
  • Get low to the ground, on the balls of your feet in a crouching position. The goal is to get as low as possible, while minimizing your contact with the ground. Place your hands on your knees with your head between them.

After the Storm Passes

  • Stay away from storm-damaged areas.
  • Listen to the radio for information and instructions.

If Someone is Struck by Lightning

  • People struck by lightning carry no electrical charge and can be handled safely.
  • Call or have someone dial 911.

For more information on severe weather, please call SERVPRO of Henderson/Boulder City at:  702-564-8508

Protecting Your Business From Fire-Ideas to Assist

3/13/2019 (Permalink)

Fire can spread quickly. It is important to act and think fast!

If you are a business owner, there are plenty of safety issues that must be considered regarding risks to your business, staff and visitors as well as the day-to-day running of your business. One of those issues you need to work on is fire prevention.

Leading Causes of Commercial Structure Fires

The National Fire Protection Association (NFPA) reports that the leading causes of structure fires in office properties from 2007–2011 were (listed in order):

  1. Cooking equipment, 29% of fires
  2. Electrical distribution and lighting equipment, 12% of fires
  3. Heating equipment, 11% of fires
  4. Intentional, 10% of fires
  5. Smoking materials, 9% of fires
  6. Exposure, 4% of fires
  7. Electronic, office or entertainment equipment, 3% of fires

From that list of causes, intentional accounted for 20% of the most property damage, exposure accounted for 18%, and electrical distribution and lighting equipment accounted for 15%.

The Bureau of Labor Statistics found that in 2007, fires and explosions accounted for 3% of all workplace fatalities.

When you take a look at more recent numbers, the NFPA estimates that from 2007–2011, U.S. fire departments responded to an average of 3,340 fires in office properties per year. Those fires were the cause of an annual average of four deaths, 44 injuries and $112 million in direct property damage.

Ways to Protect Your Business

There are steps you can take to protect your business from the risk of fires. If you focus on fire risk assessment, fire prevention and staff education, you will help reduce the chance of a fire breaking out.

First, you must assess the risk of fire hazards. In some areas, the local government may even offer a visit from a fire marshal to help identify these risks and provide guidance on your fire prevention plan.

Next, you’ll want to make sure that the right fire protection equipment is in place. This includes an automatic sprinkler system, smoke detectors and fire extinguishers on each floor.

Finally, plan for the protection of your people, aka the employees. By creating a fire plan and reviewing it with your staff, you’ll be making sure everyone knows what to do in the case of a fire. Conduct fire drills at least once a year to keep the fire safety protocol fresh, and take time to review evacuation plans and first-aid kits locations.

Despite best efforts with fire prevention and safety tips, the worst could always happen at your business. If a fire has damaged your business, SERVPRO® of Henderson/Boulder City is available to help make it "Like it never even happened." Call 702-564-8508

After the Fire-Home Safety Checklist

3/13/2019 (Permalink)

Fire and smoke damaged fireplace mantel

Taking the appropriate steps to stay safe.

Do not cut or walk past colored tape that was placed over doors or windows to mark damaged areas unless local authorities advise that it is safe to do so. If a building inspector has placed a color-coded sign on the home, do not enter it until you get more information, advice and instructions about what the sign means and whether it is safe to enter your home.

If you have children, leave them with a relative or friend while you conduct your first inspection of your home after the fire. The site may be unsafe for children, and seeing the damage firsthand may upset them and cause long-term effects, including nightmares.

Check for Structural Damage

  • Check the outside of your home before you enter. Look for loose power lines, broken or damaged gas lines, foundation cracks, missing support beams or other damage. Damage on the outside can indicate a serious problem inside. Ask a building inspector or contractor to check the structure before you enter.
  • If the door is jammed, don’t force it open – it may be providing support to the rest of your home. Find another way to get inside.
  • Damaged locks should be taken apart and wiped with oil. If locks can’t be removed, squirt machine oil through a bolt opening or keyhole, and work the knob to distribute the oil. Hinges should also be thoroughly cleaned and oiled.
  • Sniff for gas. If you detect natural or propane gas, or hear a hissing noise, leave the property immediately and get well away from it. Call the fire department after you reach safety.
  • If you have a propane tank system, turn off all valves and contact a propane supplier to check the system out before you use it again.
  • Check for smoke and embers throughout the home, including the attic.
  • Beware of animals, such as rodents, snakes, spiders and insects, that may have entered your home. As you inspect your home, tap loudly and often on the floor with a stick to give notice that you are there.
  • Damaged objects, such as furniture or stairs, may be unstable. Be very cautious when moving near them. Avoid holding, pushing or leaning against damaged building parts.
  • Is your ceiling sagging? That means it got wet – which makes it heavy and dangerous. It will have to be replaced, so you can try to knock it down. Be careful: wear eye protection and a hard hat, use a long stick, and stand well away from the damaged area. Poke holes in the ceiling starting from the outside of the bulge to let any water drain out slowly. Striking the center of the damaged area may cause the whole ceiling to collapse.
  • Is the floor sagging? It could collapse under your weight, so don’t walk there! Small sections that are sagging can be bridged by thick plywood panels or thick, strong boards that extend at least 8–12 inches on each side of the sagging area.
  • If the weather is dry, open windows and doors to ventilate and dry your home.
  • If power is out, use a flashlight. Do not use any open flame, including candles, to inspect for damage or serve as alternate lighting.
  • Disconnect and check all appliances for water damage before using them.
  • Make temporary repairs such as covering holes, bracing walls, and removing debris. Save all receipts.
  • Take photographs of the damage. You may need these to substantiate insurance claims later.

Checking Utilities and Major Systems

Telephones

  • Check each telephone to see if it is still on the hook. Hang up any phones that aren’t. Wait a few minutes, and then pick up one phone to listen for a dial tone to know whether you have working telephone service.
  • If you don’t have a dial tone, try unplugging all the phones. Plug in one at a time and listen for dial tone. This will help you determine if the phone itself is broken or the service is completely out. If it is, contact the telephone company to report the problem and request repair.

Electrical, Plumbing and Heating Systems

  • If you see sparks, broken or frayed wires, or if you smell hot insulation, turn off the electricity at the main fuse box or circuit breaker.
  • If there is a pool of water on the floor between you and the fuse box or circuit breaker panel, use a dry wooden stick to try to reach to turn off the main fuse or breaker, but do not step or stand in water to do that. If you cannot reach the fuse box or breaker panel, call a qualified electrician for assistance.
  • Inspect the panel box for any breakers that may have tripped. A tripped breaker may indicate damaged wiring inside your home. Do not turn them on. Call an electrician.
  • Use a flashlight to inspect fuses. Replace broken fuses with exactly the same amperage rating and never use an object such as a coin or strip of metal to bypass the protection that fuses provide.
  • If you suspect sewage lines are damaged, avoid using sinks, showers or toilets and call a plumber.
  • If water pipes are damaged, turn off the water at the main valve. Call a plumber for assistance.
  • If you have a heating oil tank system, turn off all valves and contact a professional specializing in maintenance of such equipment before using it again.

Checking Household Items

  • Normal household items, such as cleaning products, can cause toxic fumes and other hazards if they mix. See our household chemical safety tips.
  • Spilled chemicals that don’t pose a health risk must still be carefully cleaned up. Wear rubber gloves and discard spilled chemicals and rags used for cleaning according to the advice of local authorities.
  • Throw away food, beverages and medicine exposed to heat, smoke or soot. Food that was in the freezer can be used if it still has ice crystals on it. If not, discard it.

Make Sure to:

  • Stay out of any building that has water around it.
  • Keep away from loose or dangling power lines. Report them immediately to the power company.
  • Contact your insurance agent. Do not discard damaged goods until an inventory has been taken. Save receipts for money spent relating to fire loss. Your insurance agent may provide immediate help with living expenses until you are able to return home and may offer assistance for repairs.

SERVPRO of Henderson/Boulder City is always here to help! Call today 702-564-8508

What To Do If A Fire Starts

3/13/2019 (Permalink)

If a Fire Starts:
  • Know how to safely operate a fire extinguisher
  • Remember to GET OUT, STAY OUT and CALL 9-1-1 or your local emergency phone number.
  • Yell "Fire!" several times and go outside right away. If you live in a building with elevators, use the stairs. Leave all your things where they are and save yourself.
  • If closed doors or handles are warm or smoke blocks your primary escape route, use your second way out. Never open doors that are warm to the touch.
  • If you must escape through smoke, get low and go under the smoke to your exit. Close doors behind you.
  • If smoke, heat or flames block your exit routes, stay in the room with doors closed. Place a wet towel under the door and call the fire department or 9-1-1. Open a window and wave a brightly colored cloth or flashlight to signal for help.
  • Once you are outside, go to your meeting place and then send one person to call the fire department. If you cannot get to your meeting place, follow your family emergency communication plan.
If your clothes catch on fire:
  • Stop what you’re doing.
  • Drop to the ground and cover your face if you can.
  • Roll over and over or back and forth until the flames go out. Running will only make the fire burn faster.

THEN:

Once the flames are out, cool the burned skin with water for three to five minutes. Call for medical attention. For more Fire Safety Tips call SERVPRO of Henderson/Boulder City Today at:702-564-8508

Identifying A Black Mold Problem

3/6/2019 (Permalink)

Mold Damage No Problem

Identifying a Black Mold Problem

You need to perform a black mold inspection of your home if you think you may have a mold problem. Identifying black mold once you find it is not that difficult,  but finding it can be tricky.

Conducting Your Mold Inspection

Look for mold in all of the following areas:

  • Areas that have a lot of moisture or dampness, like bathrooms, kitchens, laundry rooms, basements and crawl spaces.
  • The grout between your bathroom tiles.
  • Above any ceiling tiles that have water stains, or in the attic above any spots in the ceiling that have water stains.
  • Above any ceiling tiles or in the attic above any areas where the roof leaks.
  • Around any leaky pipes or behind and around any leaky toilets.
  • In any areas that have a musty smell or smell of mildew.
  • Any areas that have been subjected to flooding.
  • Under carpets that have gotten wet and stayed wet for even a short while.
  • Any cardboard boxes or stacks of papers that have gotten wet and stayed wet for a while.

You may also need to remove drywall to look behind it if walls have water stains or paint is cracked and peeling.

If you find yourself identifying black mold in any of the above areas, or anywhere else in your home, you’ll then need to check the entire house because mold spores spread easily.

If you suspect you have a black mold problem in your home but have trouble locating the source of the problem, you can call in a professional to assist you. CALL SERVPRO of Henderson/Boulder City trained Professionals at 702-564-8508.

Are you Prepared? Storm Preparedness Tips

3/1/2019 (Permalink)

Flooding due to Storm Event

April showers bring May flowers is a popular saying, it is also a reminder to make sure your home is safe from unpredictable rain and wind storms. 

A good rule of thumb is to perform inspections on your home before a storm hits. Sit down and go over some questions to ask yourself, such as, do all of your windows and doors fit to create a tight seal? When was the last time you had the roof inspected? Are the trees in the yard trimmed and cut back enough, so they are not hitting your dwelling repeatedly should high winds surface? 

In the event of a bad storm do you have an emergency plan in place? Do you have an emergency ready bag for you and all family members living with you, in case you need to leave your home? Is there a designated meeting spot secured? Having an emergency plan for communication may be a good idea as well. 

SERVPRO of Henderson/Boulder City is here to help for any of your storm damage needs. We do board ups, roof tarpings, water damages, as well as fire damages that may result from storm damage. We are always ready and #HereToHelp. 

Call today at 702-564-8508 and ask about our FREE Emergency Response Profile for your home.

A Look at How Floodwaters Are Classified

2/25/2019 (Permalink)

Moping Up Flood Mess

The water involved in water damage is not always the same. There are three different classifications for water that causes damage: clean, gray and black. If you ever find yourself in a water damage situation, by understanding the differences in these types of water, you can be better able to handle that situation.

It will not matter which of the three types of water is involved; there will always be a cleanup and restoration process that will follow. The first—and most important—step to take is to be sure to quickly remove all the moisture and damp items to inhibit mold growth in an ideal environment.

Understanding Clean Water

Much like its name infers, this water is considered “clean” and free of contaminants, not the type to pose an immediate threat to your health. This water can come from:

  • Broken water lines
  • Malfunctioning appliances
  • Toilet holding tanks
  • Snow melt and rainwater

This will be the easiest type of water damage to work with since there are fewer microbes living in the water, but after 48 hours and building surface contact, clean water can move up to category two, “gray” water.

Understanding Gray Water

Gray water means the water damage cleanup and restoration can become a bit more serious. This water may create a health risk since it will contain slight chemical or biological contamination. This slight contamination involved with gray water will mean that it will need to be thoroughly treated before safe consumption.

Examples of gray water is water from dishwashers, aquariums, showers, etc. The 48-hour exposure time will apply here as well, as gray water turning into dangerous black water if not properly and quickly treated.

Understanding Black Water

Where there is black water, you now have the most serious of the three classifications, and it is considered highly contaminated by harmful chemicals and biological matter. This type of water would be floodwaters containing soil and all sewage waters.

Sewage is contaminated with dangerous microbes, including bacteria, protozoans, molds, fungi and more, which are harmful to humans.

Some of the diseases that can be transmitted by black water are:

  • Cholera
  • Typhoid
  • Hepatitis
  • Gastroenteritis-type illnesses

You should remember that where floodwaters are concerned it should be assumed that all water involved is black water since it will be picking up contaminants along the path it travels.

These three classifications of floodwater are recognized by the Institute of Inspection, Cleaning and Remediation Certification (IICRC), which certifies and sets the standards to be followed in the cleaning and restoration industries. Our technicians all study IICRC standards and best practices in water restoration and are available to help determine the steps to take to get your home back to normal.

It doesn’t matter what type of water has caused damage to your home or business, SERVPRO® of Henderson/Boulder City is here to help get the situation under control and make it "Like it never even happened." Don’t hesitate to reach out to us if you need emergency cleanup and restoration services! Call today at: 702-564-8508

Fire Safety Basics For Your Home

2/20/2019 (Permalink)

Each year in the United States, over 350,000 house fires occur, resulting in over $5.5 billion in property damage. Financial loss aside, these fires also lead to nearly 3,000 deaths and 10,000 injuries.

The best defense against a house fire is advance preparation. Even more importantly, it’s vital that each member of your household know how to prevent fires and what to do if one should occur.

Start out by teaching your kids basic fire safety guidelines from a young age. Consider these three other fire safety precautions you can practice together:

Establishing a Fire Safety Plan

If a fire occurs, every member of your family needs to know how to react and also stay calm—this includes getting out of the house safely and where to go once outside.

Remember, creating a plan is only the beginning.

Practice makes perfect, and regular practice of the fire safety routine will make you more likely to remember the steps if a fire breaks out.

Look for Fire Hazards in Your Home

Do you know how many fire hazards you would spot if you were to look through your home? You could be surprised by the number you find. Go through every room and your outdoor spaces to discover previously unnoticed hazards.

  • Check that your appliances are in good working condition.
  • Make sure electrical cords are intact and not frayed or damaged.
  • Check that outlets and extension cords have not been overloaded.
  • Make sure the correct wattage of light bulbs is being used in light fixtures.
  • Be sure no wires are covered up by rugs or carpet.
Kitchen Fire Safety Is Key

You may not have known before, but cooking is the biggest single cause of house fires. This is why it’s important to be careful in the kitchen.

Here are some refreshers on cooking safety:

  • Don’t cook when tired or otherwise unable to pay attention.
  • Supervise kids and teens when they are cooking.
  • Be prepared for grease fires by having a lid available to cover and smother.
  • If the oven catches on fire, turn off the oven and keep the oven door closed.
  • If the fire is spreading, leave the room immediately and close the door behind you.

If your family has experienced a fire and needs help restoring your home, SERVPRO® of Henderson/Boulder City can help! Give us a call to learn about our fire restoration services and what we can do for you. 702-564-8508

Mold Damage Prevention Tips

2/20/2019 (Permalink)

Moldy Walls

Mold is caused by moisture and grows on a food source over time. That being said reacting to water damages and high levels of moisture could help prevent mold. 

Here are a few tips to help prevent possible mold growth.

  • Act quickly. Mold needs time to grow so the less time you give it the better.
  • Clean and repair roof gutters regularly to prevent damage from getting into your home.
  • Make sure your landscaping slopes down and away from the foundation of your home.
  • Keep your air conditioning drip pans clean and your drain pipes unobstructed.
  • Keep your indoor humidity low. In Las Vegas we typically don't have a problem with this. Humidity meters are pretty inexpensive. In the valley typical levels range from 15 to 30%. 

If you have any concerns we would be happy to answer any questions by phone (702) 564-8508 or in person. 

Winter Weather Tips for Commercial Buildings

2/20/2019 (Permalink)

Frozen Commercial Building

While most facility-related precautions should be taken prior to the onset of winter weather, actions can be taken during the weather-related events to minimize the severity of damage resulting from severe winter weather conditions.

Prior to the onset of a specific winter event, clear communications should be provided to all site personnel regarding intended functioning of the facility during the anticipated event, including emergency contact information. Alert security and critical maintenance/facilities’ personnel of potential need for standby or emergency operations. Review response protocols with all personnel who may remain on site.

  • Equipment Winterization: Double-check that all water-filled systems are fully drained and locked-out. Don’t forget to service all low point drains on dry pipe/preaction/deluge sprinkler systems. Re-check valve pits and identification for roadway valves.
  • Adequate Heat: Ensure heating equipment is operational (if not already in use). Stage temporary, portable heating equipment as provided in usage protocols, including making sure the equipment is protected against impact and is well separated from combustibles. Project areas that involve openings in the building envelope should be temporarily sealed to prevent intrusion of precipitation, and the sealing should be capable of withstanding high winds. Temporary heat should be provided as appropriate.
  • Structures & Services: Review anchorage of roof-mounted and outdoor equipment. Clear snow accumulations from roof areas where elevation changes suddenly and ensure all roof drains are clear and double-check condition of roof access means and fall restraints for snow-clearing activities. Make sure equipment needed for snow-clearing tasks is available; top-off generator fuel tanks and review refueling provisions. Review power outage protocols with appropriate personnel and ensure an adequate supply of emergency equipment is on hand, including materials sealed for building openings/broken windows, emergency lighting/flashlights, cold weather protective clothing, etc.

Activities During the Storm

The safety of facility personnel is paramount during a winter weather event. However, if the situation allows, there are actions that can be taken during a storm to lessen the chances of damage to a facility due to extreme winter weather.

  • Adequate Heat: Security and/or maintenance personnel should tour all areas of the site during the event to ensure that adequate heat is provided (> 40°F / 4°C) where needed. Action to provide supplemental heat or isolate equipment should be taken as necessary. Fire protection system dry pipe system riser rooms should be checked at least once per shift (more often if problems have been experienced) to ensure they are heated and have not tripped.
  • Structures & Services: Security and/or maintenance personnel should tour all project areas and building exterior (if safe to do so) to monitor for failures of the building envelope and initiate appropriate, safe action to minimize damaging effects. When practical and safe, drifting snow should be removed from roofs during heavy snow storms.

The Basics of Wind Damage

2/18/2019 (Permalink)

High Powered Winds Tore Roof Shingles Off Of House

There are many concerns that come with severe storms, with the threat of damaging winds being one of them. These winds can come with little to no notice and have long-term structural impacts.

An Intro to Damaging Winds

While many think of damaging winds as a result of a tornado or a hurricane, those are not the only times when they can occur. Traditionally, damaging winds are considered those with wind speeds exceeding 50–60 mph and can stem from a strong thunderstorm. You will often hear damaging winds referred to as “straight-line” winds, differentiating them from the winds caused by a tornado.

The damage from these winds can be especially destructive. Straight-line winds can pick up loose objects in your yard and cause those objects to become projectiles.

Windows and the roof can take the brunt of this damage, and the wind damage is extensive enough, water damage can result as the outside elements are able to come indoors.

Anyone who lives in a thunderstorm-prone area can be at risk from damaging winds, but some structures are more susceptible to damage and are especially at risk. Mobile homes, even anchored mobile homes, can sustain extensive damage in wind gusts over 80 mph.

How to Protect Your Home From Damaging Winds

Here are some of the ways you can help protect your property from damaging winds. Always keep the “Two R’s” in mind: reinforce and remove.

  • Ask a professional to reinforce your garage door.

  • Remove or anchor loose objects on your property that could easily turn into projectiles by the wind. Don’t forget trash cans, grills and outdoor furniture.

  • Hire a professional to remove large or dying trees and branches that may fall on your home.

Not all high wind circumstances come with forewarning, but incorporating some of these suggestions keep your prepared for that “just in case” moment.

Also, if you are building a new home or renovating an older home, check to be sure the windows, walls and doors are up to code for your area.

Should your home be hit by damaging winds and resulting water damage, our highly trained specialists at SERVPRO® of Henderson/Boulder City are here to help with the cleanup and restoration of your home.

Making Sure Your Family Is Ready for Severe Weather

2/1/2019 (Permalink)

Preparing for severe weather is always a good idea. Even though we may have advanced warning for some types of severe weather, there are also those occasions where severe weather can catch us off-guard.

Fortunately, there are things you can do and safety tips to follow that will ensure your family is prepared for any type of severe weather occurrences.

A Severe Weather Plan for Your Family

Have you created a family emergency plan? One of the best ways to stay ahead of the weather is to create a family emergency plan and have it available at all times.

If your family does have an emergency plan in place, be sure to discuss and practice it at the start of various weather seasons so everyone knows exactly what is expected of them and what to do.

If you’ve not yet created a family emergency plan, here are some things to take into consideration when putting one together:

1. Emergency Alerts

Warnings and alerts are always broadcast over radio and TV, but thanks to today’s technology, it is easy to receive emergency alerts and warnings on your smartphone. If you have a weather app or Google on your smartphone, emergency alerts can literally be at your fingertips, which can provide you with valuable time in severe weather situations.

2. Storm Shelter Options

In areas where tornadoes are common, you’ll want to be in the lowest part of your home, preferably a basement if you have one. If that is not possible, locate an interior room on the lowest level that is away from corners, windows, doors and outside walls. Tornadoes aren’t the only weather circumstance that require shelter, and you can learn about more of the situations that call for them by visiting ready.gov.

3. Evacuation Routes

You should always have multiple evacuation routes mapped out, since things such as hurricanes, flooding and fires can force you from your home in a hurry. Also, be sure to take your pets into consideration and find out if there are places to stay with your pets along the way if you have furry family members evacuating with you.

4. Communication Methods

We all rely on cell phones to keep in touch with family, but that will not always be possible in some circumstances. Cell phone towers can be damaged in storms, phones could be lost or left behind, and where no power is available, recharging them will be impossible.

Have an emergency communication plan in place for your family and also designate a safe meeting place for your family in case you become separated.

If a storm does cause damage to your home or business, don’t hesitate to call your friends at SERVPRO® of Henderson/Boulder City at 702-564-8508 to get the cleanup and restoration process started.

Crafting the Right Disaster Plan for Your Business

2/1/2019 (Permalink)

Emergency Exit Sign

How will your business be able to respond to natural disasters? Mother Nature can prove to be quite a formidable foe, throwing everything from floods, hurricanes and tornadoes to wildfires and earthquakes at us. The key to your business surviving these worst-case scenarios is to be prepared in advance.

Being prepared for these types of scenarios means creating a natural disaster plan for your business. Some aspects to consider when designing that plan are explained in this blog.

What to Think About

There are many different factors you will need to consider when building a disaster plan for your business. This includes your employees as well as your assets such as equipment and merchandise.

Some of those considerations to include should be:

  1. How to safely protect your employees
  2. How to secure your assets
  3. How to get business up and running again

The Red Cross, FEMA and Ready.gov have created checklists that are available to offer assistance in identifying areas that should be included in your natural disaster preparedness plan. These sources can also show how prepared you truly are.

A Plan for Employees

When disaster strikes without warning, it’s important to have a plan that lays out procedures and safety measures for employees and visitors.

Make sure evacuation routes and exits from your facility are all clearly and visibly marked, provide an area where employees can take shelter when necessary, consider installing emergency lighting, and have designated staff “safety wardens” that are properly trained and ready to assist in all emergency efforts.

When you identify a shelter space, a basement or storm cellar is the ideal location in the event of tornadoes or other high-wind situations. Choose a small interior room or closet or interior hallway if you have no basement space.

A Plan for Asset Protection

You’ll have to make careful decisions even if you have a brick and mortar location for your business to protect the assets inside the building. Everything from equipment to merchandise is at risk, which could cause thousands of dollars in losses.

Be sure you keep a comprehensive and up-to-date inventory of your assets and merchandise, and yes, having photographs prior to a disaster whenever possible is always helpful if insurance claims will have to be made. If your assets are kept on a computer server, take the steps necessary to ensure that the backup system is working and that the storage system, such as a cloud storage option, cannot be damaged.

Work with a contractor if you own your building to uncover areas that could need improvement in regard to structural integrity. This contractor can also walk you through possible safety upgrades and offer advice on areas that may not withstand certain weather situations.

Getting Back to Business—Fast

When a natural disaster does occur, it will be possible that your business will have to be closed for repairs due to damage incurred. And every day you remain closed is another day of no business and lost profits. It is smart to fund a “rainy day” account to help you out with additional costs that may not be covered by your insurance.

Compile a list of contractors who will be able to make themselves available for construction and repairs, and find a cleanup and restoration service company that will be available to quickly respond to your emergency situation.

With SERVPRO® of Henderson/Boulder City, you can count on us to get to the disaster faster and make it "Like it never even happened." Our training and expertise have prepared us to help with water damage, storm damage, fire damage and mold remediation quickly and effectively.

Knowing what to do when disaster strikes your business is of the utmost importance. When it comes to the cleanup and restoration aspects, depend on SERVPRO® of Henderson/Boulder City to be there for you. 702-564-8508

Water Damage Restoration-The Culprits in Your Home

1/3/2019 (Permalink)

Damaged Wood Flooring from Pipe Leak

It is easy to think about severe weather when we think of water damage to the home; in fact, severe weather is usually one of the first things that comes to mind for many.

Yes, storms and flooding can cause extensive and catastrophic water damage and, yet, they are often not the main culprits. Instead, various items and systems in your home can be responsible for many water damage situations.

Water damage is something that many homeowners will face. In fact, it is the third most common reason for a homeowners insurance claim filed between 2011 and 2015, with an average payout per claim of $8,861.

There is, however, a difference between water damage and gradual damage, which impacts insurance claims. Gradual damage is something that has been going on over time, such as plumbing issues within the walls, which causes damage to walls, ceilings or floors, or it can be water damage caused by cracks in the foundation. Unfortunately, many of these examples of gradual water damage are not covered by homeowners insurance, while storm-related water damage usually is.

According to statistics, the leading causes of water damage are:

  • Plumbing supply system failures. This can involve frozen pipes that may burst due to frozen water, which causes water pressure buildup, or when the materials used for the supply system fail resulting in a leaking or burst pipe. Per IBHS, plumbing supply system failures are the leading source of residential water damage losses, costing an average of $5,092 per incident after meeting the deductible. It was also found that homes built over 16 to 40 years ago accounted for the majority of claims filed for supply system material failures.

  • Plumbing drain system failures. This occurs when the sewer drain backs up, causing it to overflow into a home, or from material performance issues. In their study, IBHS found that 52% of drain system failures were caused by sewer backups and 37% were related to material performance issues. Their study also found that, on average, drain system failure was more expensive in southern states than in northern states.

  • Toilet failures. Toilets are the second highest cause of residential water damage loss after plumbing supply system failures caused by anything from faulty fill valves or clogged drain lines. According to IBHS, if a toilet on the first floor of a home fails, the resulting claim was more extensive than those that happened in basements or upper floors.

  • Water heater failures. When your water heater reaches its life expectancy, the tank can begin to rust and corrode, which can result in leaking or bursting issues. IBHS found that 69% of all water heater failures were caused by a slow leak or sudden burst and, on average, cost $4,444 per incident following the deductible.

  • Washing machine failures. These are caused by supply hose failures, machines overflowing and drain line failures, making washing machines one of the top 10 sources of residential water losses. Per IBHS, supply hose failures were the cause of over half of all washing machine-related losses.

If your home has experienced any water damage, the team at SERVPRO® of Henderson/Boulder City is always available to help with cleanup and restoration and make it “Like it never even happened.”

702-564-8508

When Storms or Floods hit Henderson/Boulder City, NV. SERVPRO is ready!

1/3/2019 (Permalink)

Flooded River during a storm event

SERVPRO of Henderson/Boulder City specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit Clark County, NV., we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,700 Franchises across the country and elite Disaster Recovery Teams 

https://www.SERVPROhendersonbouldercity.com/disaster-recovery

that are strategically located throughout the United States.

Have Storm or Flood Damage? Call Us Today 702-564-8508

Does Your Home Have A Mold Problem?

1/2/2019 (Permalink)

Moldy Walls

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

If You See Signs of Mold, Call Us Today – 702-564-8508

After A Water Damage- Restoring the Commercial Property

1/2/2019 (Permalink)

Commercial Building Water Damage Dry Out

Flooding and water damage events at Clark County, Nevada commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Henderson/Boulder City

SERVPRO of Henderson/Boulder City specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

We are the Commercial Cleanup and Restoration experts. Call us today at 702-564-8508

Fire Hazards-Identifying Them in Your Home

1/2/2019 (Permalink)

Candle left burning on fireplace mantle caused extensive fire and smoke damage

Understanding fire hazards and knowing how to identify them is one way you can help protect your home from the possibility of being damaged by fire.

No one likes thinking about this, but unfortunately, it’s a harsh reality for a multitude of Americans. In this blog, we’ll discuss two of the most common household fire hazards.

Watch Those Candles

According to the National Fire Protection Association, over a five-year period from 2011 to 2015, fire departments in the United States responded to an estimated 8,700 house fires per year that were started by candles. In total, candles were the cause of 82 deaths, 800 injuries and $295 million in direct property damage.

Candles caused 2 percent of reported house fires, with 3 percent resulting in death and 7 percent with injuries. An average of 24 home candle fires were reported per day during those five years, with December having the highest amount of calls for home candle fires.

Of all the candle fires during this time span, 37 percent began in the bedroom and were responsible for 36 percent of the associated deaths and 51 percent of the associated injuries.

While using a lit candle, be sure it’s kept at least 12 inches away from anything that could catch fire and is in a sturdy holder that won’t easily tip over. Always blow out all candles before leaving a room or going to sleep. When oxygen is used in the home, never use a candle.

Be Cautious When Smoking

If you’re a smoker, it is safest to smoke outside. Most deaths result from fires that start in living rooms, family rooms or bedrooms.

Consider fire-safe cigarettes as an option, and a deep, sturdy ashtray should be used. Be sure to douse all cigarettes and ashes in water or sand prior to throwing them out and keep in mind that one out of four fatalities caused by smoking-material fires is not the smoker whose cigarette started the fire.

While cooking is the leading cause of home fires, smoking is the leading cause of home fire deaths. An estimated 17,200 home structure fires that were caused by smoking materials were reported in 2014, which includes cigarettes, pipes and cigars.

Those fires caused 570 deaths, 1,140 injuries and $426 million in property damage per the Coalition for Fire-Safe Cigarettes.

Some Lesser-known Hazards in Your Home

While candles and smoking are two of the most common causes of home structure fires, there are also other lesser-known hazards that could be present in your home. Did you know that some kinds of the glassware in your home could be a fire risk? When sunlight passes through them, the magnified ray could ignite flammable materials, which is why it’s best to move glass accessories away from windows and out of sunlight.

Dust bunnies also pose a fire risk if left to collect near electrical sockets and floor heaters. Sweeping or vacuuming your floors regularly and cleaning hard-to-reach areas like behind the entertainment system can keep them from building up.

Also, be aware that loose outlets in your home could spark a fire. The movement of these electrical outlets could loosen wires connected to the outlet and create dangerous arcing.

Fire and smoke damage can be devastating to homes, and in many circumstances, can be accompanied by water damage from firefighting efforts. If your home is damaged by fire or smoke, SERVPRO® of Henderson/Boulder has your back and is here to help restore your home to pre-fire condition.

Washer Leak Causes Mold Behind Cabinets.

7/3/2018 (Permalink)

Mold Behind Cabinets

We got this call when a home inspector was inspecting a house on the market and noticed a good amount of moisture behind the washer. 

We came out with our moisture detecting equipment and performed an inspection. We concluded there was drywall but no visible leak. 

When we opened the wall to find the source of the water, we noticed a considerable amount of growth on the adjoining wall (the wall from the photo). The homeowner was unable to notice the moisture because the cabinets and washer were in the way. 

If you may think you have a small leak or are unsure you can always give SERVPRO of Henderson and Boulder City a call for a moisture inspection. We have the tools to tell if and where you have wet building material. 

How to Avoid Water Damage-Simple Tips

7/3/2018 (Permalink)

Be careful with planting trees

Planting trees may not be that popular in the desert but if you are looking to add some shade to help your home cool down in those summer months, Be careful of trees with invasive roots. Trees with invasive roots can cause problems with irrigation problems, pipes and even septic tanks.

Keep an eye on your water bill

It is always a good idea to monitor your water bill regularly. That can be the best indication of a leak that you might not know about.

Chemicals may not be the best thing when unclogging your sink

Clogs happen. Everyone experiences them and those unclogging chemicals are extremely handy but they can eat away at pipes causing future problems. If you can avoid those chemicals and try using a drain snake instead.

Never pour grease down your sink

Grease can be harmful to pipes if it hardens inside the trap and cause back ups. Even if you think diluting grease with water would help, it doesn't. The best thing for grease is to put it in a disposable container and let it harden before you throw it away.

Summer Fire Safety

6/25/2018 (Permalink)

Summer is here and that means cookouts and the big event, the 4th of July. Setting off fire works is a tradition that started as early as 1777. Here are some tips to keep you summer safe and fun.

  • Only use grills outdoors and way from the home, deck and out from under overhanging branches.
  • Always keep children at least 3 feet away from grilling area.
  • Never leave your grill unattended. 
  • Always clean grease or fat build up.
  • Always make sure your gas grill lid is open before lighting it.

Did you know that according to the National Fire Protection Association (NFPA) that sparklers burn AT 1200 degrees? To put that in prospective, Water boils at 212 degrees and glass melts at 900. If you choose to use consumer fireworks please be safe and always watch children.

Hotel and Motel Fire Safety

5/30/2018 (Permalink)

Living in Las Vegas we have a lot of hotel, motels and extended stay commercial buildings. With having so many of these commercial buildings, we at SERVPRO of Henderson/Boulder thought it would be a good idea to share some fire safety tips.

  • Always choose a hotel or motel with both smoke alarms and fire sprinklers.
  • When you enter your room, check the fire safety plan. Usually posted behind the door.
  • Take the time to find the exits and count the number of doors between your room and the exit. 
  • Keep a room key by you bed and take it with you if there is a fire.
  • Never use the elevators during a fire. Always take the stairs.
  • Always if you ever are in a fire stay low to the ground and go under the smoke. 

Grilling Safety Tips

5/22/2018 (Permalink)

Summer is coming up and for many that means pool parties and grilling. Did you know July is the peak month for grill fires. These tips are here to keep everyone's summer a fun and safe one.

  • Remember only to use propane and charcoal grills outdoors.
  • The grill should be placed away from the home and clear of any railings, eaves, or over hanging branches.  
  • Always keep children a minimum of 3 feet away from the grilling area.
  • Never leave the grill unattended.
  • Always on any gas grill, make sure the lid is open before lighting it.
  • Always, on propane grills, check the gas line for leaks. You can do this by applying a light soap and water solution to the hose. A hose with cracks will release bubbles. 

Also if you smell gas at any time, back away from the grill and call the fire department. 

Henderson Vacation Home Covered In Mold

5/9/2018 (Permalink)

Mold growing up to 4 feet high in some locations at the Henderson home.

In Las Vegas we have great winter weather. As a result of that we have a lot of people with vacation homes in the valley. We recently got a call from a customer who was shocked when they arrived and found they had a running sink for what seemed to be a few months. 

We walked in and found the home had up to 4 feet high covered in mold. We had to remove most of the drywall, carpet and all the cabinetry in the kitchen. Contents were ruined, and the vacation home that was supposed to serve the purpose of a vacation left our customers with a major headache. 

When you aren't going to be in your home for an extended period of time, it is always a good idea to have someone come and check in on it, or ever turning off the water to the home could prevent something like this from happening.

Explaining the Water Damage Process

5/9/2018 (Permalink)

Water damage can be unfamiliar for a lot of people who haven't experienced it first hand. Many jobs are different bases on the kind of loss and time. This is a brief overview of what you may be able to expect if you have a water loss.

Identifying the Source and Water Type 

The type of water is important in determine how to handle a loss. If the water is clean water or a category 1, to sewage water or category 3. There are different safety and clean up protocols we need to follow.

Surveying Damage

Once we know where the loss occurred we can start to identify the damage and come up with a plan of action. We moisture map the house and look at all affected materials.

Furniture and Water Removal 

Next, we need to remove or block up any furniture that may be damaged due to standing water. Once furniture has been safely set aside, we can begin to extract and standing water, if there is any

Drying and Odor Treatments 

This is when we bring in those big fans you may have seen or heard about. Also, adding de-humidification to the process is extremely important. The fans will pull the water out of affected materials and the dehumidifiers will remove that moisture from the air.

Material Removal and Final Cleaning 

There may be some material that may be very difficult to remove water from. When this happens it may be easier to remove that material all together and get it ready to be replaced. After everything is dry or affected materials have been removed everything is cleaned and prepped for the reconstruction process.

SERVPRO of Henderson/Boulder City employs certified and well-trained technicians who are experienced with all kinds of water damage restoration and cleanup jobs. If you need our services for any type or volume of water damage to your home, call us at (702) 564-8508 for 24/7 emergency service.

Commercial Water Damage Causes

3/23/2018 (Permalink)

Most people have a business they work at and would be impacted if that business was affected by a water loss. When a company suffers a water loss and everyone is impacted. So here is a list of common water damage culprits for commercial buildings.

  1. Malfunctioning Sprinkler Systems - Fire sprinklers are great and can keep a building safe during a fire, if one accidentally goes off or breaks it can cause substantial water damage to the building, and assets in that building. It is recommended to get your sprinklers tested every few years. It is also beneficial to learn where the shut off is. If you or your building manager do not know where the shut off is, contact us about getting your building prepared with an Emergency Ready Profile.
  2. Appliances - Just like in a home, most commercial buildings have appliances like hot water heaters, refrigerators, and toilets. All of those things has the potential to cause a water loss. Have a plumber check fittings and pipes regularly.
  3. Backed up sewer lines - Sewer damages are extremely messy and no one wants to deal with that. It is recommended to get your sewer lines jetted or cleaned every 18 months.

Not all water damages can be fully prevented but there are way to help reduce damage. Call us to schedule your free Emergency Ready Profile. You will be shown all the shut offs to your building. As well as given a list of contacts in case something does happen.

Las Vegas Commercial Building Suffers Sewage Loss

3/23/2018 (Permalink)

Sewage loss causes damage at Las Vegas commercial building

We recently got called out to a large commercial facility that had a sewage loss in one of their bathrooms that caused damage along the whole first floor. 

The photo is of the cause of loss room. The women's bathroom had vinyl flooring that was got under, so that had to be removed and disposed of. The walls had a marlite plastic covering that had to be removed to get to the affected drywall. To get to the affected dry wall 100% of that marlite had to be removed. 

To get access to the drywall the sinks, toilets, and lockers in the locker room all had to be detached. You can see even though the water damage only affected materials 1 foot high, a lot more work was required to safely secure the structure. 

For experienced restoration professionals call SERVPRO of Henderson/Boulder City. (702) 564-8508

Spring Storms Preparedness

3/23/2018 (Permalink)

April showers bring May flowers is a popular saying, it is also a reminder to make sure your home is safe from unpredictable rain and wind storms. 

It's always a good idea to perform inspections on your home before a storm hits. Some good questions to ask yourself may be, do all of your windows and doors fit to create a tight seal? When was the last time you had someone take a look at your roof? Trees are also something that could cause damage during high winds. 

In the event of a bad storm do you have a plan in place or even a ready bag in case you need to leave your home. A meeting spot or emergency for of communication may be a good idea as well. 

SERVPRO of Henderson and Boulder City. Is here to help for any of your storm damage needs. We do board ups, roof tarpings, water damages, as well as fire damages that may result from storm damage.

Water Damage Frequently Asked Questions (FAQs)

3/22/2018 (Permalink)

I've had a water damage. What should I do?

  • Shut off the water source if possible.
  • Remove Excess water by moping or blotting.
  • Prop up wet upholstery cushions for even drying.
  • Place aluminum foil or wood blocks under furniture legs.
  • Hang furs and leather goods separately at room temperature.
  • Remove rugs from wet carpeting.
  • Do not leave books, magazines or other colorized items on wet carpeting.

How long will it take to dry out my home?

It depends, not all water damages are the same. It is all dependent on the size and materials affected. 

What are signs of water damage?

Some subtle signs of water damage could include baseboard separation from the wall or paint bubbles on the wall or ceiling.

What equipment is used and how does it work?

There are a few way to dry out a structure but the most common is by using air movers and dehumidifiers.

Air movers are large fans that draws water moisture from wet surfaces through evaporation into the air.

Dehumidifiers draws this moisture out of the air and emits warm dry air. 

If you are unsure if you have water damage or have any other questions call SERVPRO of Henderson/Boulder City (702) 564-8508

Baseboard Separation Tips Off Homeowner to Water Damage

3/22/2018 (Permalink)

Baseboard separation leads customer to call SERVPRO to perform moisture inspection.

We get calls all the time for moisture inspections where a customer might not know if they have a leak or not. Most of it is precautionary and just to ease the customers concerns but other times it turns out there has been a slow leak.

Baseboard separation like in the photo can be a great indicator of a leak. The customer on this job had no idea that the washer behind this wall was leaking until he noticed this.

Luckily this wasn't a very big leak and we were able to take the baseboards off and drill holes to dry out the wall and dry it rather quickly. 

If you have any concerns about potential water damage and just need an inspection call us! We have certified technicians on stand by 24/7 for your needs. 

Las Vegas Rain Storm Causes Roof Damage

3/22/2018 (Permalink)

Rain causes ceiling damage in Las Vegas home.

Living in fabulous Las Vegas we are lucky not get the kind of natural disasters the rest of the country has to face. The worst we get is rain. Although when it does rain, it pours. It can cause flooding and as you can see from the photo, damage in your ceiling if you have a leaky roof.

Luckily this customer caught it in time and we were able to assist before the loss got any bigger. To find wet spots in the ceiling we had a couple different tools we can use to help find moisture. 

Moisture meters are what we use to determine where moisture is and how saturated building material is. We can also use thermal cameras to find moisture. Thermal cameras pick up temperature and not necessarily moisture but we spots tend to be a good amount colder than dry spots. These tools on a roof leak help ensure we find all the moister that has entered your home from a rain storm.

Mold Prevention Tips

3/22/2018 (Permalink)

Mold is caused by moisture and grows on a food source over time. That being said reacting to water damages and high levels of moisture could help prevent mold. 

Here are a few tips to help prevent possible mold growth.

  • Act quickly. Mold needs time to grow so the less time you give it the better.
  • Clean and repair roof gutters regularly to prevent damage from getting into your home.
  • Make sure your landscaping slopes down and away from the foundation of your home.
  • Keep your air conditioning drip pans clean and your drain pipes unobstructed.
  • Keep your indoor humidity low. In Las Vegas we typically don't have a problem with this. Humidity meters are pretty inexpensive. In the valley typical levels range from 15 to 30%. 

If you have any concerns we would be happy to answer any questions by phone (702) 564-8508 or in person. 

Electrical Fire Displaces Henderson Family

3/21/2018 (Permalink)

We recently finished working on a fire loss in Henderson caused by faulty wiring. This family was displaced for quite some time and lost irreplaceable contents. We at SERVPRO of Henderson and Boulder City would like to share some electrical safety tips to prevent future damage.

  • Always have all electrical work done by a qualified electrician.
  • It is a good idea to get an inspection done when buying a new home or making remodels.
  • Always use one heat producing appliance (Coffee Maker, Toaster, etc.) in an outlet
  • Never use an extension cord for major appliances (refrigerators, dryers, washers, etc.)
  • Consider having arc-fault circuit interrupters (AFCIs) installed if you do not already have them in place. AFCIs shut off electricity when dangerous conditions occur.
  • Check electrical cords and make sure they are not running under carpeting, rugs, or doorways. Extension cords are designed for temporary use. 

For more fire safety tips, check our blog!

Tips you need to know when Cooking-How to Stay Safe in the Kitchen

3/21/2018 (Permalink)

Kitchen Fire due to frying pan left on stove

Did you know that the leading cause of fires in the kitchen is unattended cooking? Most of those cooking fires involve the stove.

We have seen plenty of kitchen fires in our 20 years of restoration work. We hope that these tips can help keep your home safe while cooking.

  • Always stay in the kitchen if you are boiling, frying, grilling, or broiling food. If you do have to leave the kitchen for a short period of time, turn off the stove.
  • Keep anything that has the possibility of catching fire away from your stove top. Including oven mitts, towels, and even curtains.
  • If you have a fire on the stove top, slide a lid over the pan to smother the fire and leave it there until it is completely covered.
  • If you have an oven fire, turn off the heat and leave the door closed.
  • Finally it is always a good idea to keep children away from the stove. 

Mold Found Hiding Behind Cabinets

3/13/2018 (Permalink)

Mold hidden behind cabinets

This customer had a leak in their wall and had no idea about it. As you can see when you open the cabinets, everything looks normal. After removing the kick plate under the cabinet we could look back and see the mold.

Not knowing how bad it was we took full precaution, setting containment's, and placing air filtration devices. Taking these precautions are important to not cross-contaminating the rest of the house. 

When you have small water leaks, they may be hard to detect and one of the things mold needs is time. Time is a best friend for mold. Catching water damages early is key and is why we have technicians standing by 24/7/365. For fast and quick response on your mold or water damage call SERVPRO of Henderson and Boulder City. (702) 564-8508

Record Low Temps Could Lead To Pipe Bursts

3/2/2018 (Permalink)

These past two weeks have been record lows for the valley. We even had snow for the first time in 8 years. When temperatures dip that low that could lead to an increased risk in pipes freezing and bursting. Anytime the temperature gets below 32 degrees, which is the freezing point for water, you should follow these tips.

If you are leaving town always check the weather in your area in case of freezing temps. 

  • Make sure outside exposed piping is properly insulated with foam.
  • Turn off the water to your home.
  • Put a slow drip on your faucets to avoid pressure build up.
  • Open cabinets where water pipes are to circulate warm air if you are planing on keeping your house cooler to avoid wasting electricity.

If a pipe does burst there are a few things you can do before SERVPRO arrives.

  • If a pipe is still leaking, do what you can to catch the water. Put a bucket down or absorb the water with towels.
  • Turn off all electronic appliances in the area.
  • If you have a leak in under cabinets, keep the doors open to help circulate air to promote faster drying.
  • Put foil under any wooden furniture to prevent staining or damaging the legs of the wood.

Removing Porous Materials key To Removing Odor In Fire Damage

2/22/2018 (Permalink)

Technicians removing drywall and insulation due to fire damage

This loss came from a car catching on fire in a garage. The fire affected most of the home but the garage got the worst of the damage. You can see our technicians wearing personal protective equipment because it can be very hard to breath and see with all the soot on materials and in the air.

When big losses like this arise it is very possible to have to remove every inch of porous material, including drywall and insulation. We need to remove all porous materials because the smoke smell is very hard to remove. Removing the source is always the most effective step in odor removal.

We take the time to make sure our technicians are fully trained on the effects of fire and odor by getting them IICRC certified.

Slow Leak Behind Washer Causes Mold

2/22/2018 (Permalink)

Mold behind washing machine

This customer had a slow leak behind her washing machine and with wet building material and time, that eventually led to mold growth. The customer had no idea there was a problem until she pulled the washer away from the wall to clean behind it.

This job required a complete remediation. Some actions in the remediation process include.

  • Work with an industrial hygienist to develop a protocol to remove affected materials.
  • Setting up a containment to prevent potential cross-contamination.
  • Removing contaminated materials and using HEPA filtrated vacuumed for detailed cleaning.
  • Cleaning the HVAC system to remove potential contamination.

Being in the restoration industry and dealing with mold for 10+ years, we have seen it all. From small areas of surface growth to large commercial facilities. 

Call SERVPRO of Henderson/Boulder City if you have mold for proper removal.

Storm Damage Devastates Customers Home and Contents

2/21/2018 (Permalink)

Television getting covered with water and insulation from roof leak.

As you can tell from the photo the ceiling collapsed and blew insulation all over the house. The cause of loss was from rain water coming in through a ceiling with broken or missing tiles.

Having a damaged roof can cause real problems. Not only did this customer have to deal with moisture in building materials, She had a lot of contents that were affected as well. Rain doesn't happen too often here, but when it does it can be devastating. This customer had to move out of her home because so much of the roof was affected and blew insulation all over her home.

Did you know we, at SERVPRO of Henderson/Boulder City did roof tarpings. In the event that your roof may be susceptible to leaks, we can come out tarp it to protect your home from a potential water damage.

Local Henderson Business Suffers Water Damage

2/21/2018 (Permalink)

Acoustic tiles affected by water damage being replaced

Local family business is a fragile ecosystem and any big interruption could hurt that business. We understand this and that is why we work so hard to work around your needs. 

You can see from the photo this customer had a pipe burst in the ceiling and cause dozens of affected acoustic tiles to be completely saturated and need to be replaced. 

We got the call late in the afternoon and understanding they could not afford to close for any extended period of time, Our crews worked tirelessly through the night to help get this Henderson business ready to open the next day. 

As a local, family, and military owned business we do what we can to help all business in their time of need.

Do You Have a Small Leak In a Hard To See Area?

2/21/2018 (Permalink)

Swollen baseboards are a good sign of potential water damage

You may have a small water damage and not even know it. In situations like this with appliances that are big and difficult to move or see behind, its possible to have a small leak. 

Now in this photo everything looks normal. If you take a closer look you can see that baseboard has swollen and pulled away from the wall. The baseboard being made of wood, expands when being subjected to moisture. 

We understand that you can not always look behind big appliances or know exactly what to look for. This is why we have experienced professionals ready to help serve you 24/7 to help find potential damage.

Ask about our Emergency Ready Profile to help equip you with the knowledge and information to help during an unexpected disaster.

Missing Shingles or Broken Tiles? You may need a roof tarping.

2/13/2018 (Permalink)

Roof tarping before heavy rains in Henderson, Nevada

It doesn't rain a lot here in Las Vegas, so you might not know the condition of your roof. Rain water can cause sizable damage if you aren't prepared. 

This photo is from a roof tarping we did in January from the big rains we had. This customer had a leak and couldn't get it fixed right away so to prevent further damage, we tarp it off with plastic.

This is only a temporary fix to prevent further damage. If you notice missing or broken tiles, that may be an indication of future water damage during rain storms. It may also be a good idea to get your roof inspected after long periods without rain.

Remember SERVPRO of Henderson and Boulder City next time you need a roof tarping. 

Interesting Cause of Loss at Commercial Building

2/13/2018 (Permalink)

Hot water heater located in ceiling of commercial building causes huge water damage in Las Vegas, Nevada.

We recently got a call from a commercial building down the street, and the customer described the loss as "Raining in their office".

After shutting off the water to their whole building they called a plumber and found the source of the leak is the hot water heater in the ceiling.  

When we got there, there was standing water, acoustic tiles were falling down, and contents were ruined. The customer had no idea he had a hot water heater in the ceiling. He was new to the building and still getting used to things.

At SERVPRO we provide what is called an Emergency Ready Profile. That is a no cost assessment of your facility. This assessment includes all necessary information needed in the event of an emergency.

You can call us anytime at (702) 564-8508 to schedule you free assessment.

Water Damage? What about your contents?

1/31/2018 (Permalink)

Water damage affects thousands of customers books.

The first thing you think of when you hear water damage is probably concerns about the building and building materials. Another thing to think about is the contents. 

Whether you are a renter, where all you're responsible for is you contents, or you're a home owner and you have years of accumulated contents.

Water can destroy your most valuable possessions. At SERVPRO of Henderson and Boulder City we work diligently to help restore your contents and even make a full inventory of everything you own to provide to the insurance company. 

The photo is from a job we did, where the customer had thousands of books that needed to be restored and reported to the insurance company. 

The next time you have a water damage call SERVPRO of Henderson and Boulder City to protect your home and your contents.

Longest Drought In Vegas History Ends and Brings Water Damage Throughout The Valley

1/17/2018 (Permalink)

Water bubble formed from roof leak

After 116 days of drought, record breaking rains brought down 1.33 inches last week as reported at McCarran Airport. Along with the extremely high number of auto accidents, there were also a high number of claims from roof leaks. 

As you can see in the photo, these customers had a massive bubble where the moisture got trapped between the paint and drywall. In situations like this if a bubble isn't visible, you may see staining on the ceiling. This is also a result or moisture being present.

The rains can bring a lot of headache and frustration. SERVPRO of Henderson and Boulder City can help make it, "Like it never even happened."  Call us for your next roof leak, flood, or even if you just need a moisture inspection.

Fire Damage Board Ups

1/10/2018 (Permalink)

Customer attempts to keep his possessions safe by covering holes cut by fire department with wooden boards.

Board ups are pretty common to see on fire damages, either the fire department needs to break down a door, or the pressure from the fire causes windows to break, or the fire itself can literally take down walls of a structure. 

That was the case in this job. The fire department had to cut open this garage door in able to attack the fire. Being made of brick there was no other way inside. 

This photo is the customers attempt to keep wondering eyes off his possessions in the garage. This customer had a lot of tools unaffected and needed to keep them safe.

We ask that if you need the extra protection of a proper board up, that you call professionals. We are available 24/7/365. 

Keep your home and possessions safe. Call SERVPRO of Henderson and Boulder City at

702-564-8508

Have you checked under your sink lately?

1/2/2018 (Permalink)

Mold damage under sick from a slow leak in the wall

Do you ever look under you sink? All the way in the back behind the toilet paper and various cleaning products? What about pulling the washer away from the wall and looking behind that?

A lot of time you can have a water damage and not even realize it. That was the case in this job. Our customer had a leak in the wall behind his sink and didn't realize it until he tried to sell his home, and a home inspector found it, because it went unnoticed, mold grew and had to be fully re-mediated.

Leaks in the wall are hard to notice but there are some things to look for. Baseboard separation in one of the easiest things to spot. The baseboard swells up from the water and pulls away from the wall. 

Peeling paint or paint flaking away. These are easy to see but a very good indication of a potential water leak. 

Lastly, any sort of discoloration. If you are unsure if you have wet building material, call your local SERVPRO franchise for a moisture inspection.

Custom drying boxes in use during commercial water loss

1/2/2018 (Permalink)

Custom drying boxes in use during commercial water loss

Some jobs are more sensitive than others. This water damage was from an accidental fire sprinkler being set off. The water affected multiple floors and completely shut down one wing of the hotel. 

We use these boxed to concentrate the air flow to dry affected areas quicker, without having to perform demolition. We remove the cove base and drill holes in the wall. we set up the boxes and direct air flow with a fan on one end. 

With 20+ years of restorations experience on our team we know how to handle any water damage that affects your commercial building. For the experience and knowledge to best help in you commercial loss, call SERVPRO of Henderson and Boulder City. Ask about our Emergency Ready Profile to best equip yourself with the knowledge of what to do when disaster strikes.

Best Ways to Prevent Indoor Flooding

7/5/2017 (Permalink)

No one expects to have a water damage in your home especially if you have never gone through it before. Trust us it is very common and could happen easily.

Here are some tips to help prevent indoor flooding.

Have your HVAC system checked regularly.

Your indoor unit should not be leaking water at any point, so having your system checked regularly can help prevent a water damage in your ceiling.

Have hoses to your appliances checked 

One of the main causes of water damages in the home are supply lines to appliances, such as washers, water heater, refrigerator, and really popular here in Las Vegas are reverse osmosis machines.

Checking them every couple months or having a plumber come in to look at them is always recommended. Also, never operate a washing machine or dish washer when the home is unoccupied. 

Monitor plumbing issues regularly

It is a lot harder to tell if you have a leak in the walls, than visually seeing water. It is important to notice any changes in water pressure, drywall staining, or musty smells.

If you are unsure if you have wet drywalls from indoor leaking, call SERVPRO your trusted 24/7 water restoration specialists. 

We Specialize in Home and Commercial Mold Removal

7/3/2017 (Permalink)

Our local Southern Nevada franchise has been serving the area for 20 years. 2o years in the business means we have come across and seen everything. From large mold removal in commercial buildings as well as residential homes as well. 

Last summer we got a call from a family who took a two month vacation and came home to their house that was covered in mold. The mold was 5 feet high on every single wall. The house had to be completely gutted, all drywall removed, studs completely scraped and treated.

Along with the experience comes trainig. Every technician that comes to work on your mold job is IICRC certified and knows everything up to industry standard. 

For complete mold removal, home or commercial, Call SERVPRO of Henderson and Boulder City.

How to get the smell out of your house from a nearby fire

6/26/2017 (Permalink)

As you may know, the smell of smoke travels quickly and sticks to everything it touches. I was in a building that had a fire a week prior and my clothes smelt like a campfire after just 10 minutes. 

If you have been unfortunate enough to be around an area that recently had a fire, your home may also have that same campfire smell to it. 

Here are a few tips to help rid your home of that smell.

Open All The Windows

Opening windows is a mustGet some fresh air in and let the gross air out. You may also think about purchasing a window fan to help circulate air in and out of your home. 

Wipe Everything Down

If you’re close to a fire, or if you had your windows open while a nearby building was on fire, then chances are good you have some soot at least on your windows, if not on your walls as well. Make a solution of a gallon of water, a quarter cup of white vinegar, and a teaspoon of dish soap, and then used it to wipe down all your windows, window sills, and walls on the side of your apartment where the fire was. Small smoke particles have probably settled all those places, and this cuts through it like nothing else. Get the windows with window cleaner as well and mopped your hardwoods.

If your home was smoky, you also want to pay attention to things like light fixtures and bookshelves that are high up. Smoke likely rose and then settled there. These need to be wiped down as well. You also want to hose down your window screens (if you have them) with either a garden hose or in your shower. 

Wash Everything Washable

Have curtains? Take them down and wash them. Duvet? Wash that. Anything that you can throw into a washing machine you should. Do you own a mattress pad? This may help salvage your mattress.

Plan, Plan, Plan

I highly recommend purchasing renter’s insurance. Most people think of renters insurance just in case someone breaks into your home and don't take into account what could happen in a fire. If you have a policy, a lot of the cleanup would be taken care of.

Water Damage At Local Commercial Building

5/30/2017 (Permalink)

Water damage at local retail building

You can tell from the photo that this retail building had some major water leaks. There are a lot of stains on the side from a pipe that burst overhead. The owners of the shop used a tarp to help hold the water before we got there to suck up any standing water. 

This local retail shop had a lot of contents. luckily nothing was damaged and everything could be moved and stored safely elsewhere while the drying process could be completed. 

When drying commercial buildings there are precautions we need to be mindful of. Contents were extremely important in this retail building that flooded. For our customers, contents are their livelihood and we take that seriously. 

SERVPRO works harder and faster at helping during your time of need. Our motto is to make it "Like it never even happened." 

Storms hitting valley only to get worse

5/30/2017 (Permalink)

Crews go out before storm to perform roof tarping

This past spring the Las Vegas valley has seen the winds come though and rip things apart. Trees, power lines and roof shingles. When the wind damages your roof and causes shingle damage, which in turn can cause water damage if it rains. 

Most people don't know that SERVPRO provided roof tarping as a service. As a 24 hour service we have crews on standby ready to go out at a moments notice when storms or disaster hit. 

This customer was so pleased that we could come out so quickly and prevent any damage that the rain may have caused. 

Incase you didn't know SERVPRO of Henderson and Boulder City provided roof tarping, you probably didn't know we did move outs and packing, document drying, as well as many cleaning services like biohazard, and vandalism. 

Keep Your HVAC Clean and Safe with These Tips

5/30/2017 (Permalink)

Servicing your heating and air conditioning unit is important to keeping a trouble-free unit and maintaining optimal performance. Most people in the Las Vegas area use their units for both heating and cooling. In that case the unit should be cleaned and maintained twice a year. At the beginning of both hot and cold seasons. 

For an Outdoor Units

  • Inspect unit for proper refrigerant level and adjust if necessary
  • Clean dirt, leaves and debris from inside cabinet
  • Inspect base pan for restricted drain openings - remove obstructions as necessary
  • Inspect coil and cabinet - clean as needed
  • Inspect fan motor and fan blades for wear and damage - on older models lubricate as needed
  • Inspect compressor and associated tubing for damage

For Indoor Units

  • Inspect and clean blower assembly (includes blower housing, blower wheel and motor)
  • Check combustion blower housing for lint and debris and clean as necessary
  • Inspect evaporator coil, drain pan and condensate drain lines. Clean as needed
  • Inspect for gas leaks in gas furnaces
  • Inspect ignition system and safety controls - clean and adjust as needed
  • Inspect control box, associated controls, wiring and connections
  • Listen for abnormal noise
  • Search for source of unusual odors

Also, Remember to have your unit and vents cleaned regularly and don't forget to change your filters!

5th Annual Salute to Armed Forces Golf Tournament

5/22/2017 (Permalink)

Come golf and support the troops, November 3rd

Every year we are honored and humbled to support the troops with our charity golf tournament. We look to surpass our goal of 20,000 dollars, that we raised last year. 

All the money we raise goes to the Southern Nevada Red Cross, they use that money to help the local veterans, with housing, medical, food and anything else the veterans need. 

Come out and show your support November, 3rd at the Revere Golf Club


#1 Commanding General / Admiral (1) (Title Sponsor)                                                   $5,000 (8 player spots w / title recognition, Sponsor recognition throughout event)

#2 Reveille Registration Sponsor (Breakfast)(1)                                                            $2,500 (4 player spots w/ sponsor signage on tables Sponsor recognition throughout event)

#3 Top-Guns (Longest Drive (1)/Closest Pin)(1)                                                            $2,500 (4 player spots w/ sponsor signage, Sponsor recognition throughout event)

#4 Shields for our Soldiers (Gift Bag Sponsor) (1)                                                            $2,000 (2 player spots w/ Corp. logo on gift bags, Sponsor recognition throughout event)

#5 Mess Hall Heroes (Lunch Sponsor) (1)                                                                           $2,500 (4 player spots w/ sponsor signage on tables, Sponsor recognition throughout event)

#6 Heroes Helpers (Golf Ball Sponsor)(1)                                                                           $1,500  (Sponsor logos on golf balls, Sponsor recognition throughout tournament) 

#7 Humvees for our Heroes {Golf Cart Sponsor)(1)                                              $1,500 (2 player spots w/ signage on all players golf carts, Sponsor recognition throughout event)

#8 Corporal Canteens {Beverage Cart Sponsor)(2)                                              $1,000 (Sponsor signage on refreshment cart , golf cart to ride behind refreshment cart, Sponsor recognition throughout event)

#9 Strike Package (Putting Contest Sponsor)(1)                                                             $1,500 (4 player spots w/signage on putting green, Sponsor recognition throughout event)

#10 Bucks for Battlers (Awards Sponsor)                                                                           $1,200 (Sponsor signage at awards table, Sponsor recognition throughout event)

#11 Combat Collaborator (Photo Sponsor) (1)                                                                   $1,000 (Sponsor logo on event photos, Sponsor recognition throughout event)

#12 Rangers of Raffle                              $1,500 (Sponsor signage at raffle prize table & registration table, Sponsor recognition throughout event)

#13 Holes for Heroes–(Full Hole Sponsor)                                                                              $500 (Tee Box Signage, Sponsor recognition throughout event)

#14 Sponsor a Wounded Hero/Combat Veteran                                                       $100

(1 MILITARY player spot w/ auction and participation in all contests for prizes)

#15 Foursomes of Fortune                         $400 (4 MILITARY player spots w/ auction and participation in all contests for prizes)

#16 Trio of Troops                                      $300 (3 MILITARY players spot w/ auction and participation in all contests for prizes)

#17 Tactical Twosome                                $200 (2 MILITARY players spot w/ auction and participation in all contests for prizes)

#18 Army of One                                         $125 (1 CIVILIAN player spot w/ auction and participation in all contests for prizes)

#19 Army of Four                                        $500 (4 CIVILIAN player spots w/ auction and participation in all contests for prizes)

Contact Dawn Kyles for your reservation 

(702) 564-8508

Small Apartment Catches Fire Due To Fireworks

5/22/2017 (Permalink)

This is the bedroom that the fire loss started in.

Recently we got a call to remediate an apartment. The apartment caught fire one night because kids were playing with fireworks in their room. Thankfully no one was hurt and no others buildings were affected. 

The management company of this apartment called us the day after the accident to get going on the job as time was of the essence. 

The apartment being completely covered in water from the fire department had to be dried before any demolition of affected building materials. The reason we had to dry the structure first is because there were a lot of contents and we couldn't remove anything until the contents were taken care of. 

After doing flood cuts and removing insulation we place equipment to dry the structure before being able to move the contents. 

After the contents and the structure was dry, we were able to completely remove all building material. 

This was a big job that could have been prevented, fire safety is important and make sure you are protected with working smoke alarms and an exit strategy for you and your family. 

Making Containments On Mold Jobs Is An Important Part Of The Process

5/8/2017 (Permalink)

Technician making a containment on mold job

In this photo you can see a technician hanging some plastic around a door frame. This practice is to make a contained area around an area affected of mold to keep from spreading to non-affected areas.

We start by putting painters tape on the wall to protect the paint. secondly, we take a can of spray glue to get the plastic to stick to the protected tape. After the plastic is sticking we use tape on top of that to get a really good hold and create a tight seal. Finally, there is a plastic zipper attached to allow entry into the area.

Precautions like this are important to creating a clean and safe work area. We also use this practice when we come in contact with large areas and small amount of wet material to help speed the drying process.

Fire Sprinkler Creates Water Damage

5/5/2017 (Permalink)

Fire Sprinklers Can Create Water Damage

Fire sprinklers can be extremely effective when limiting damage from a fire but can also cause a lot of water damage. With rising regulations on fire sprinklers being installed in homes, we have seen an influx of water damages resulting from fire sprinklers.

 

This photo is from fire sprinkler damage. A service technician was installing a satellite dish and punctured a pipe. You can see there is substantial pressure in the pipe as the water shot directly across the ceiling and ran down the wall.

 

The customer acting quickly did the proper thing and shut the water off to the structure. She then called the company who originally installed the sprinkler to come fix the issue and finally by calling SERVPRO of Henderson and Boulder City to ensure drying of the structure limited secondary damage and to take care of the standing water.

 

Call SERVPRO with any flood damage caused by fire sprinklers or any water damage. No job is too big, or too small.

Spring Cleaning Specials

3/27/2017 (Permalink)

Spring Cleaning Specials

Take advantage of our spring cleaning specials!


Carpet Cleaning*



  • 2 Rooms + Free Hallway or Bathroom - 89.95

  • 3 Rooms + Free Hallway or Bathroom - 109.95

  • 4 Rooms + Free Hallway or Bathroom - 133.95

  • 5 Rooms + Free Hallway or Bathroom - 153.95

  • Any Additional Room - 19.95

  • Stairs 3.00 Each

  • Price Includes - Pre-Conditioning, Pre-Spotting, Color Brighteners, Deodorizers


Upholstery Cleaning



  • Sofa - 69.95 - 109.95

  • Love Seat - 44.95 - 64.95

  • Chairs - 29.95 - 44.95


HVAC / Duct Cleaning 



  • Vents - 29.95 Each

  • Returns - 49.95 Each

  • Coils - 124.95


*Each room not to exceed 300 SQ. Feet, 89.95 minimum charge, Any spots/Stains that do not come out with the regular cleaning are an extra charge. The price depends on the spot/stain and what products are required. All products used by SERVPRO are not harmful to human or animals.


 


 

Storm Damage? Call Us

3/24/2017 (Permalink)

SERVPRO of Henderson and Boulder City has been working for the Southern Nevada community for 20 years this summer.

We have seen it all, but we are extremely proud of our emergency preparedness. We understand that things happen at the worst possible times. For that reason we have crews on standby 24/7/365. We have equipment ready to be used where and whenever we need it.

When storms roll through and you need an emergency tarp up for your roof or you need to use our board up services, we are ready when you need us. 

When we had heavy rains during the winter we were filling up sand bags for tarp ups faster than the rain was falling.

Keep SERVPRO in mind so you can maintain your peace of mind the next time a storm comes through and disrupts your life.

Sewer Drain Backup At Commercial Building

3/24/2017 (Permalink)

Commercial Sewer Backup

The commercial building located in Boulder City experienced a sewer back up in one of their buildings. They called us and we arrived on scene in less than a couple hours. 

We needed to clean and disinfect the area to keep daily business operations running smoothly. We are proud to have such experienced and knowledgeable crews to provide efficient and quick service.

When you own a business you understand that you need things done quickly and efficiently. Do yourself a favor a keep our number next to your emergency contacts (702) 564-8508. Call us when your commercial building has a damage or just needs a general cleaning. Go to our testimonials page and see what local business owners have said about our quick and professional services. 

Office In Henderson Suffered Flood Damage

3/24/2017 (Permalink)

Weighted Extraction After Flood In Commercial Building

This physical therapy office in Henderson had business disrupted when they had flood damage. We got the call early in the morning when the owners returned in the morning to open for business. 

We sent a crew out there for emergency services. In the photo shown you can see a crew member using a weighted machine to extract water from under the carpet. 

This loss was a category 1 loss, meaning that the water came from a clean source and the removal of carpet was not necessary. 

The owner of the company was extremely please that we were able to get to the loss that morning to extract water and place equipment. 

Call SERVPRO of Henderson and Boulder City for quick response times to keep your business open after a flood.

Spotting Kit To Help Keep Stains Away

3/23/2017 (Permalink)

Spotting Kit helps remove unwanted stains

When it comes to stains time is a huge factor. Luckily we have just the thing for those small accidents to prevent stains and keep your carpet looking great between cleanings. 

Our spotting kit helps with:

Oily Substances

  • Gum
  • Grease
  • Tar
  • Paint

Protein Based Substances

  • Blood
  • Foods
  • Rust
  • Vomit

Pet & Organic Odors

  • Animal feces
  • Urine
  • Spoiled Food

Miscellaneous Stains

  • Water Marks
  • Pencil Marks
  • Mud
  • Mildew
  • Liquor and Wine
  • Wax and Candles

Call SERVPRO of Henderson and Boulder City (702) 564-8508 for your Spotting Kit today!!

Removing Blown in Insulation

3/23/2017 (Permalink)

Removing blown in insulation from attic fire damage

We got called to help out with a fire that happened over night at a customers house in Las Vegas. Not every house is built the same and particularly with this older house it had blown in insulation. Since the smoke happened in the attic all of the insulation was affected and needed to be removed. Blown in insulation is exactly as it sounds, insulation is blown in though cavities of the home through a hose. So the most effective and time efficient way to remove it is to use a machine like the one in the photo that sucks the insulation and blows it into a big bag to be properly sealed for disposal. 

Doing these special jobs require the proper equipment and knowledge. Call the SERVPRO team with the experience and knowledge to handle anything!

Using A Trash Chute To Help With Mold Job

3/23/2017 (Permalink)

Trash chute making life easier on mold job

This particular job located in North Las Vegas was interesting with challenges to say the least. A beautiful home with a wrap around balcony had failed. That means when it would rain moisture would be trapped under the flooring of the balcony. Happening over time with virtually no time caused a little bit of an issue. Mold.

The flooring of the balcony had to be completely removed to be treated properly. Now, because there was so much building material that had to be removed, we thought it would be a lot easier to get a trash chute instead of tacking it through the house and making a mess or damaging something that shouldn't be. You can see in the photo the chute is conveniently located next to the balcony and next to the dumpster.

Storm Damage Causes Problems

3/23/2017 (Permalink)

Special containment to help protect against storm

The problem with having a leaky roof is that you don't know you have one until its too late, and if it happens to be in a room you don't use often, it can be really bad. This room had a balcony on top and because it wasn't covered on the top we had to completely contain the walls and ceiling with plastic. You can see we used wood and nailed it to the studs to keep the plastic from falling down. Putting something this elaborate can be challenging enough but when you are on the job on a Friday and the forecast over the weekend says rain you really have to work extra hard to protect the structure. We took extra crews out there with production managers to make sure everything was taken care of before the rain hit.

Specialty Drying Equipment Speed Drying

3/23/2017 (Permalink)

Specialty Drying Equipment

A leaky hot water heater can cause some serious damage, especially in this case. This was saturated, meaning completely wet. After a couple days with fans on the area, we didn't find results from just putting fans on the area and letting the dehumidifiers pull the moisture out of the air. We had to try something else, so we pulled out this nifty machine.

As you can see you put one fan blowing on one side and that pushes the air through the tubes going into the holes made from simply drilling through the drywall. This is effective because it lets you put the air exactly where you want it and by drilling the holes, it lets you put the air directly in the wall cavity for maximum air movement. 

For 20 years SERVPRO of Henderson and Boulder City has been assisting the Southern Nevada area with knowledge and professionalism. 

Drying Hardwood From Water Damage

3/23/2017 (Permalink)

Drying Hardwood From Water Damage

When a water damage happens, flooring usually takes a load of the damage. Carpet can usually be salvaged as well as tile on concrete. Wood flooring is something completely different. It depends on the wood. If its a laminate and what's underneath. 

With this job we were able to get to it in time before the wood started to buckle (when the wood expands and starts to life up), cupping (when the sides of the wood plank start to rise), crowning (when the center of the plank rises).

This machine uses heat and air movement to get the moisture trapped under the wood that normally a fan wouldn't be able to get. 

When you have a water damage do not hesitate to call SERVPRO of Henderson and Boulder City. Even if you aren't sure if moisture is present. Call us for a moisture inspection. 

Fire Destroys Whole Apartment

3/22/2017 (Permalink)

Photo after a fire damage after all damaged building material was removed

We got this call because we do emergency board up services for fires, breaks ins, and basically any time you need a temporary entry way closed off. Our guys went out, did the board up and talked to the home owner about all the fire restoration services we provide to the Las Vegas area. 

We explained to the customer that we would be able to remove any contents that may have been affected and any that may not have been. Also, that we could removed and affected building material and take care of any odor issues that the smoke may have caused. This loss happened at an apartment complex so with the smoke affecting other residences we were able to help resolve the odor issues as well.

We do it all SERVPRO of Henderson and Boulder City, from emergency late night board ups, helping with odor issues, and complete fire restoration.

Whole House Covered In Mold

3/20/2017 (Permalink)

Lengthy water damage turns into mold from ceiling to floor

This particular job we got called out to had a mold problem from ceiling to floor. The loss came from a water leak that was not stopped for weeks. When you have a constant leak that sits for a lengthy period of time, mold is usually the result.

We got to go in and remove the drywall as well as the insulation throughout the entire house, including the ceiling. The studs and any remaining structure to the house had to be treated with an antimicrobial to sanitize the building.

We at SERVPRO of Henderson and Boulder City have fully trained technicians that know how to properly remove and treat mold. After the process is done, we call an Industrial Hygienist to come and test for mold and give us a written clearance. 

Spring Floods

3/3/2017 (Permalink)

Spring is on its way and that means showers. With showers comes flooding so we have a few tips to put your mind at ease and enjoy the beautiful, warm weather. 

  • Never walk or drive down flooded streets. We have a lot of roads that flood because our city was not set up with with rain floods in mind. It can only take 6 inches of water to be swept off your feet.
  • Check your insurance policy to see what type of flood insurance you have. You never know what mother nature is up to, the fewer intrusions in your life, the better.
  • Lastly, it is always a good idea to have an emergency plan in place. Set one up with friends or family. It is also a good idea to make sure you have plenty of supplies in your car in case of such emergency.

You can also download our app to help with emergency preparedness for your home or business! Call SERVPRO of Henderson/Boulder City for questions about Flood Safety.

Fire Damage Can Lead To Water Damage

2/23/2017 (Permalink)

Fire Damage, Water Damage, Contents Cleaning, Document Drying

There is so much going on in this photo it may be overwhelming. Not as overwhelming as the employees of this office showing up to work and seeing everything destroyed. Not only was this disaster a fire damage, but also suffered extreme water damage from the sprinklers and fire department. 

A job like this can be devastating, the benefits of calling SERVPRO of Henderson/Boulder City is that we have the technicians and equipment for any size disaster. This particular job required a pack out and full inventory of all materials. Most of the paper work was completely drenched in water, luckily contents restoration is something we do as well. Drying out the structure from the water, and deodorization from the fire. The benefit of SERVPRO is that we can be as small or as large as we need to be.   

Mold FAQ's

2/23/2017 (Permalink)

What is mold?


Molds are fungi that can be found both indoors and outdoors. No one knows how many species of fungi exist but estimates range from tens of thousands to perhaps three hundred thousand or more. Mold grows best in warm, damp, and humid conditions and spreads and reproduces by making spores. Mold spores can survive harsh environmental conditions, even dry conditions that do not support normal mold  growth.


What are some kinds of indoor mold?



  • Cladosporium

  • Penicillium

  • Alternaria

  • Aspergillus


Where is mold found?


Mold is found in virtually every environment and can be detected indoors and outdoors, year round. Mold growth is encouraged by warm and humid conditions. Outdoors it can be found in shady, damp areas or places where leaves or other vegetation is decomposing. Indoors, mold can be found where humidity levels are high, such as basements or showers.


Specific Recommendations on how to keep mold down



  • Keep humidity levels as low as you can—no higher than 50% — all day long. Using an air conditioner or dehumidifier will help you keep the levels low, however, bear in mind that humidity levels change over the course of a day with changes in moisture levels and air temperature.

  • Run a dehumidifier in enclosed spaces such as basements.

  • Be sure the home has adequate ventilation, including exhaust fans.

  • Add mold inhibitors to paints before application.

  • Clean bathrooms with mold or mildew killing products.

  • Do not carpet bathrooms and basements.

  • Remove or replace previously soaked carpets and upholstery.

Weep Screed. Know What It Is.

2/22/2017 (Permalink)

Moisture Meter

This little device is called a moisture meter. It is used to detect moisture in such things as flooring, wall, and ceiling. During a week when we had some bad rain storms this customer had flooding in his home.

The water came in from under the weep screed. The weep screed is an object to prevent water from entering your house from underneath. That is why you see landscaping stop short of the foundation a few inches under the slab. This is to prevent water in storm events or irrigation going under that and flooding your house. For any questions or concerns call and have your local SERVPRO of Henderson/Boulder City representative come check it out. 

Are You Prepared For Natural Disasters?

2/22/2017 (Permalink)

Natural disasters can strike anywhere

Natural disasters can strike whenever but being prepared on your part can save you time, money and effort. How fast your company can get back to business after a tornado, fire or flood often depends on the emergency planning done today. Though every situation is unique, your organization can be better prepared if you plan carefully, put emergency procedures in place, and practice for all kinds of emergencies.

Be informed

- Do you know what kind of emergencies might affect your company? Do you know what you will do in an emergency situation?

Develop a Business Continuity Plan

- Do you know which staff, procedures and equipment are absolutely necessary to keep operating? Do you have back-up pans for those operations? Do you know what you will do if your building or plant is not accessible? Do you know what you will do if your suppliers are impacted by disaster? Are you ready for utility disruptions?

Prepare your Emergency Plan

- Do you have an evacuation and shelter-in-pace plan? Do you have a plan to communicate with employees before, during and after an incident? Do you have copies of building and site maps with utilities and emergency routes marked? Are your employees trained for medical emergencies?

Practice the Emergency Plan

- Have you practiced your plan recently? Do you practice and coordinate with other businesses in your building or industrial complex? Have you reviewed your plans in the last 12 months?

Review Insurance Coverage

- Have you reviewed your insurance coverage recently to see if you’re covered in a disaster?

Secure Your Facility and Equipment

- Have you secured all the ways people, products and supplies get into your building? Have you conducted a room-by-room walk through to determine what can be strapped down?

Improve Cyber Security

- Do you regularly install patches to your software? Have you installed a firewall on your computer? Do you regularly update your anti-virus software?

Promote Family and Individual Preparedness

- Do you encourage employees to have a personal emergency supply kit and a family communication plan?

Discovering Water Damage and Shutting It Off At The Source

2/22/2017 (Permalink)

Broken Supply Line in Bathroom

SERVPRO of Henderson/Boulder City is a reliable and trusted water damage company with plenty of experience to get the job done quickly and efficiently. We always advise our customers to address the damage issue before it escalates and causes more damage to their property. We are available around the clock, 24 hours a day, 7 days a week, 365 days a year. We are dedicated professionals that are ready, willing, and able to clean up after any size disaster.

Discovering Sources Of Water Damage

If you discover a water leak in your home, the first few minutes are critical.  The top priority is to avoid panic and focus on getting the source of the water stopped.  The most common water leaks in a home can be traced to the kitchen or a bathroom. 

Most all common water supplies in a residence have a cut-off valve nearby and all valves can be turned off with a clockwise turn.  If the source of the leak is your washing machine, the valves to turn off the flow are located behind the machine.  Do not disconnect the hoses.  Instead, turn off the water flow where the hoses are connected in the wall. 

In the kitchen, you will find shut-off values for the faucet under the sink.  This is also where you will most likely find the shut-off valve for an ice maker, if your freezer is equipped with one.  The valve that controls your sink is usually the same valve that provides flow to your dishwasher.  In a bathroom, cutoff valves are below the sink and may be within a sink cabinet if you have one.  The supply line for the toilet is commonly located under and behind the seat. 

A water heater can also be the source of your leak.  If it is a gas tank, turn off the gas supply first then turn off the water.  The water supply valve is usually located near or above the top of the tank.

Stopping the leak at its source as quickly as possible will minimize damage to cabinets, floors, walls and contents.  Within a single minute, several gallons of water can flow into your home and saturate anything in its path, including adjacent rooms. 

Some leaks cannot be stopped with an inside valve so the water supply to your house has to be interrupted.  Lines carrying water into your home come from a main line outside that can usually be found close to the street where your water meter is located. 

At SERVPRO of Henderson/Boulder City, we are experts at mitigating water damages. Our skilled technicians work quickly and efficiently to extract the water, remove dampness, and restore your property to its preloss condition. While also providing you with the information and services you need to make water damage “Like it never even happened.”  Call us today 702-564-8508. We are here to help! 

 

Big or Small, We Can Do It All

2/22/2017 (Permalink)

Commercial restoration is a nuanced industry. That's why you can trust SERVPRO of Henderson/Boulder City with your building and business. We care about your livelihood. SERVPRO of Henderson/Boulder City has the experience necessary to handle any size commercial disaster, whether it is fire damage, water damage, mold damage, or a crime scene cleanup. Every commercial building is different, we know how to handle everything. 

Along with the big stuff, we can do the small stuff too. We can clean carpet, and tile to maintain a professional work environment, as well as cleaning HVAC and ducts to protect against allergies.

Call us today with any commercial emergency and you can rest assured that our team will take great care of you and your business. SERVPRO of Henderson/Boulder City is a diverse company with many specialties, but we are unsurpassed in our restoration ability. We know the ins and outs of the industry and are prepared to assist you in any way possible. We know that when disaster strikes, you can't afford to be out of business. We want to get you back in as quick as possible. Put your trust in SERVPRO of Henderson/Boulder City and you won't be disappointed.

Serving our Community for 20 Years

2/14/2017 (Permalink)

SERVPRO of Henderson/Boulder City is your leading water and fire damage restoration company. We have the personnel and equipment capacity to respond to any disaster, large or small. SERVPRO of Henderson/Boulder City has made a name for itself over the past years as the premier company for fire and water damage in Clark County.

Our customers are never dissatisfied. Our business reputation is important, as is your happiness. We offer commercial water damage restoration, fire damage restoration, duct cleaning, and commercial cleaning. With over 20 years of cleaning and restoration experience under our belts, we are pretty confident in saying we know a thing or two. 

SERVPRO of Henderson/Boulder City has performed duct cleanings for commercial facilities, water damage restoration for large and small commercial facilities, fire damage restoration for retail shops and large warehouses, mold remediation in churches and office buildings, and hard-surface and carpet cleanings. Our customers are never disappointed. call us today to find out why.

Ceiling falling due to storm

2/14/2017 (Permalink)

This home affected by hurricane Sandy had a taken a lot of water in the ceiling.This home was in the main path of the storm. This was the basement, and the majority of there belongings and contents were stored in that room. So SERVPRO of Henderson/Boulder City came in moved the items, cleaned and packed out her belongings, removed wet insulation and placed drying equipment. the end result is a dried home ready for the rebuild teams to come in and finish out the home and make it once again whole. 


When facing a catastrophe do not hesitate to call SERVPRO of Henderson/Boulder City. Big or small we do it all. As the premier restoration company we have the tools and abilities to accomplish anything to help you put your life back together

How Desiccant Dehumidifiers Work

1/30/2017 (Permalink)

Using a large Desiccant Dehumidifier on a job site

This is a photo from a massive water damage that needed some big help. This heavy piece of machinery is called a desiccant dehumidifier. We use this when the air is cooler and drier than normal. Desiccant dehumidifiers don't rely on condensation, instead they use a chemical reaction.

A desiccant wheel with a grid of small air passages is filled with a silica gel and rotates through different airflow zones. The blower then blows heated air through these zones.

Desiccants do not collect water in a pan for automatic pump-out. Instead, they produce damp reactivation air, which must be vented outside the structure using temporary ducting.

We use those big hoses to transport the chemically reacted air thought the house; and by using other tubed ducting in the house we can control exactly where we want this air to go.

Even A Small Fire Can Cause Odors

1/30/2017 (Permalink)

Small fires can leave lasting odors

Fire, smoke and soot damages can create unpleasant and permanent problems if not properly addressed.

As various materials burn, the smoke produced travels through the building leaving odorous residues and deposits on surfaces and in those hard to reach places. Unless fast, professional action is taken, these residues and deposits can cause permanent damage to contents and result in periodically resurfacing odors. Unfortunately such damages are often made more severe when unprepared property owners attempt to perform the cleanup themselves.

All of your restorable items in affected areas will be professionally cleaned and deodorized to preloss condition. This includes furniture, draperies and upholstery, electronic, art, flooring, walls, ceilings, HVAC air ducts, and so much more. We at SERVPRO of Henderson and Boulder City do not merely cover up lingering odors with a fragrance, we seek out odors and remove them.

Helping the Victims of a Hurricane

1/23/2017 (Permalink)

Having a storm come through your neighborhood can be a trying time and stressful for everyone around. Let SERVPRO be your contact and give you peace of mind when disaster strikes. With the quickest response times and crews constantly on stand by, "Faster to any Disaster" is more than just a motto. The benefit of being apart the national SERVPRO brand is we have the resources to be as big or as small as we need to be. 

When we got the call that there was help needed in New York when hurricane Sandy hit we packed up our trucks and drove out with crews for a few weeks to help out. After speaking with crews after they returned they found it very rewarding to help people in such need.

Do's and Dont's

1/23/2017 (Permalink)

Fire at an apartment building

When you come home to an unfortunate fire damage it is important to do things to prevent further damage, and don't do things that might cause more damage.

Do:

  • Limit movement in the home to prevent soot particles from being embedded into upholstery.
  • Keep hands clean. Soot on hands can further soil upholstery, walls and woodwork.
  • Place dry, colorfast towels or old linens on rugs, upholstery and carpet traffic areas.
  • If electricity is off, empty freezer and refrigerator completely and prop doors open to help prevent odor.
  • Wipe soot from chrome on kitchen and bathroom faucets, trim and appliances, then protect these surfaces witha light coating of lubricant.
  • If heat is off during winter, pour RV antifreeze in sinks, toilet bowls, holding tanks and tubs to avoid freezing pipes and fixtures.
  • Wash both sides of leaves on house plants.
  • Change HVAC filter, but leave system off until a trained professional can check the system.

Don't

  • Attempt to wash any walls or painted surfaces without first contracting your SERVPRO franchise professional
  • Attempt to shampoo carpet or upholstered furniture
  • Attempt to clean any electrical appliances (TV, radio, etc.) that may have been close to fire, heat or water without first consulting an authorized repair service.
  • Consume any food or beverages that may have been stored close to fire, heat or water.
  • Turn on ceiling fixtures if ceiling is wet. Wiring may be wet or damaged and cause electrical shock, and air movement may create secondary damage.
  • Send garments to the dry cleaner, Improper cleaning may set in smoke odor.

 

Local Henderson Office Suffers Water Damage

1/16/2017 (Permalink)

Flooded Office Building

This small office serving about a dozen employees was interrupted when water decided to intrude on daily office operations. The leak came from a broken pipe above a water heater. 

Lets take a look around this photo and see what is going on. First when we see a water damage with wood furniture we place that furniture on styrofoam boxes to help prevent damage to furniture. Those are those little white squares under the furniture. 

Then you see two different types of equipment here. first you see all the fans around various parts trying to dry the wall and push moisture in the air. Next you see the big dehumidifier taking the moisture out of the air. 

The business owner was so pleased and delighted with the speed and effectiveness of work. Besides extracting water we strive to extract smiles!

How to Take Precautions Against Mold from Growing in your Home

1/16/2017 (Permalink)

Mold growing from failed grout in the shower

Mold can be good, if you are making bire or penicillin. But incase you aren't making cheese or medicine, mold in the home is a bad thing. Mold can grow anywhere; Carpet, Clothes and places you can't see. Like behind dry wall or tiles in your shower. 

The problems with mold is that it spreads easily and can not be completely erased. Along with being expensive to fix, it can cause allergens and irritants. 

The first place to start is to identify problem areas. Do you have water stains on your roof? How is the tile in your bathroom? A major problem we see is grout failure in showers. Flooding in the basement is also a major problem area.

Secondly is to dry wet areas immediately. Mold can not grow without moisture. Damp Carpets? Toilet Overflow? Dry them right away. 

Keep moisture away with proper ventilation. The bathroom, laundry room, and kitchen are all high moisture areas. Keep a window open when showing, or exhaust fan if you do not have a window.

Improve air flow in the house. When the air gets cooler, it holds less moisture and excess moisture may appear on your walls, floors and windows. To help this, open doors to increase air flow between and especially doors to closets that may be cooler than other rooms.

Lastly call your local professionals to come take a look for an assessment. 

Holiday Travel Tips

11/29/2016 (Permalink)

Holiday Travel Tips

Everyone knows leaving for the holidays can be stressful and demanding. We at Servpo of Henderson/Boulder City are in the business to help. So here is our list of must do’s to help make sure your holidays remain a happy one.

1. Turn off your water. A leak or even a broken supply line could happen at any moment. No better way to prevent coming home to a flood than shutting it off at the source.

2. Unplug electronics. The most common house fires are caused by faulty outlets or outdated appliances. Be sure to make sure you are using the correct amount of wattage light bulbs in your fixtures, as they are also a fire hazard.

3. Alert your neighbors of your travels. Take comfort in knowing someone is in close proximity in case disaster strikes

4. Don’t share your plans on social media. Even if you use the highest of privacy settings, things can easily be shared, and you have no idea who is looking. Same goes for posting photos while on a trip. Send a text or direct message and save the rest for when you get home.

This September: Pledge to Prepare.

8/31/2016 (Permalink)

Ready.gov

SERVPRO of Henderson/Boulder City  is joining the Ready Campaign, founded to increase preparedness throughout all communities in the U.S., and taking an active role in helping our Southern Nevada and Southern Utah Communities prepare for emergencies.

Being prepared means staying informed, knowing how to get information and alerts from local state, tribal, and territorial emergency management agencies, and understanding the specific risks in your community and preparing against them. Meet with community resources such as Citizen Corps and first responders to coordinate planning in your community.  

We're taking steps as an organization to become better prepared and informed, and we urge you to take time to do the same at home and in our community.

Want more information on Disaster Preparedness? Call us at 702-564-8508 for your FREE Emergency Response Profile (ERP) assessment. We are ALWAYS ready to HELP.

 

Why Does Mitigation Matter

7/28/2016 (Permalink)

Water Damage on Hard Wood Flooring

What is mitigation? Definition:  To stop damage or injury from progressing or getting worse. With property claims, it equates to early intervention to curb the spread of damage and to save as much of the affected property as possible. In the restoration industry, mitigation is the “clean up” side of restoration and rebuilding.

Why is mitigation important? It helps an insured get their life back to normal in the quickest time possible. It saves people’s most cherished possessions and hard to replace belongings. It reduces the cost of the claim to the insurer. It helps an agent maintain a profitable book of business

What should an insured beware of if they chose to handle the clean up or repair of property damage themselves? Make sure they really know the extent of the damage. . . . Much of it may be hidden damage. Make sure they possess the expertise and physical ability to do the job right. Make sure they understand their responsibilities as the policyholder to properly maintain the insured property. Make sure their choice does not come back to haunt them.

How should a person choose a professional mitigation/restoration service vendor versus a restoration contractor? Do NOT just open up the yellow pages and pick the company with the biggest advertisement. Understand the difference in perspective of a mitigation/restoration specialist compared to that of a restoration/construction contractor. Mitigation/restoration vendor is a “first responder” who focuses on rapid response and the preservation of real property and personal property.  (Expertise includes rapid and thorough dry-downs of water damage structures.) Restoration/construction contractor is generally a contractor with expertise in ripping out and replacing damaged areas of a structure.

Know you're Mitigation/Restoration Company and the reputation that precedes them. Not all companies are the same.

Utilizing a Seasoned and Reputable company such as SERVPRO of Henderson/Boulder City will ensure your loss is handled expertly from start to finish.

A Mold problem can cause MAJOR Business interruption. Let SERVPRO of Henderson/Boulder City HELP!

7/19/2016 (Permalink)

Mold Contamination behind wash area

Besides causing a major business interruption, a mold problem can present a serious health risk for people exposed at your commercial property. Mold infestations can be caused by minor water intrusions, like a slow roof leak or loose plumbing fitting. Every hour spent cleaning up is an hour of lost revenue and productivity. If you suspect your property has a mold problem, call  SERVPRO of Henderson / Boulder City, who will respond quickly and work fast to manage the situation.

  • 24 Hour Emergency Service
  • Faster to Any Size Disaster
  • A Trusted Leader in the Mold and Water Restoration Industry with over 1,650 Franchises
  • Highly Trained Mold and Water Damage Restoration Specialists

Have a Mold Problem? Call Us Today – (702) 564-8508

For Immediate Service in Henderson/Boulder City, NV, Call SERVPRO of Henderson/Boulder City

7/19/2016 (Permalink)

Affected Water Damage Area Before

SERVPRO of Henderson/Boulder City provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in Henderson, Boulder City, Laughlin and ALL of the Clark County, Nevada Area. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment 

Have Questions? Call Us 24/7 – 702-564-8508

Residential Services

Whether your Southern Nevada home needs emergency flood damage or your upholstery cleaned, you can depend on us.  Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Mold Remediation
  • Storm Damage Restoration
  • Cleaning Services
  • Building/Reconstruction Services

Commercial Services

There's never a convenient time for Fire or Water damage to strike your Southern Nevada commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business. Learn more about our commercial services: http://www.SERVPROhendersonbouldercity.com/commercial-restoration-services

  • Commercial Water Damage Restoration
  • Commercial Fire Damage Restoration

Our Highly Trained Restoration Specialists can restore your Southern Nevada Home

6/10/2016 (Permalink)

SERVPRO of Henderson/Boulder City is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Henderson/Boulder City

SERVPRO of Henderson/Boulder City specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Call us today: 702-564-8508

Restoring Your Clark County, Nevada Commercial Property After a Flood

6/7/2016 (Permalink)

Commercial Property After A Water Damage Event

Flooding and water damage events at Clark County, NV. commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Henderson/Boulder City

SERVPRO of Henderson/Boulder City specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Call today: 702-564-8508

Smoke and Soot Damage Can Cause a Pervasive Odor in Your Henderson/Boulder City Home.

6/2/2016 (Permalink)

Residential Smoke/Soot Damage

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Henderson/Boulder City will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 
702-564-8508

Does Your Home Have A Mold Problem?

5/31/2016 (Permalink)

Mold in Bathroom

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.
  • If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

    If You See Signs of Mold, Call Us Today – 702-564-8508

    Henderson, Nevada-24 Hour Emergency Water Damage Service

    5/26/2016 (Permalink)

    Flooded Living Room

    SERVPRO of Henderson/Boulder City is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

    We Answer the Phone Ready to Help
    Call Today - 702-564-8508

    We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Henderson/Boulder City has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

    What to Expect

    When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

    Our SERVPRO Representative will ask several questions:

    • Your name and contact information
    • Your insurance information (if applicable)
    • The street address of the water-damaged home or business
    • When did the flooding or water damage occur?
    • What caused the water damage (if known)?
    • Is there electricity available (on-site)?

    About SERVPRO of Henderson/Boulder City

    SERVPRO of Henderson/Boulder City specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

    Disaster Response Team: Waiting on Standby

    8/25/2015 (Permalink)

    Emergency Response from SERVPRO of Henderson/Boulder City

    At SERVPRO there is no job too big, no job too small, and when you need us to respond to your disaster, that is exactly what we will do 24 hours a day, 7 days a week. Part of what makes SERVPRO a unique company is our ability to mobilize teams to help with large scale catastrophic event response.

    SERVPRO teams have been dispatched to serve as responders for major catastrophic storms and other events such as Hurricane Sandy, California Wildfires, Hurricane Katrina, and many more.

    When it comes to a disaster contained inside your home or business the team that responds to your private disaster will be well equipped to make it "Like it never happened." 

    Bio-Hazard Cleanup & Hazardous Waste Removal

    8/20/2015 (Permalink)

    Hazardous Waste Materials Precautions from SERVPRO of Henderson/Boulder City

    Removing hazardous waste and other bio-hazards can be dangerous, please contact a professional when dealing with bio-hazard cleanup or waste removal. Leaving bio-hazards disregarded or not properly cleaned can have undesireable consequences.

    Protect the safety and health of your family, friends, customers, and business by having hazardous materials properly removed. 

    Precautions Around Hazardous Materials

    Gloves, hazmat suits and respirators are appropriate to protect yourself from waste and exposure to chemicals or toxins.

    All waste should be identified and properly removed from the scene.

    Waste should be disposed of in a safe manner and according to required hazardous materials handling practices.

    The area should be disinfected, sanitized, and likely cleared by an expert after the cleanup is complete and before you return to the area.

    Tips for Removing Graffiti

    8/6/2015 (Permalink)

    Graffiti Removal Tips

    Regardless of which city or town you go to these days, you’ll find signs of graffiti by vandals hoping to cause destruction or draw attention to their message. It’s on office buildings, homes, apartments, shopping centers and subways. Graffiti is applied with a variety of materials like paint, spray paints, etching products and markers, which makes removing graffiti difficult.

    Options for Removing Graffiti

    The best way to remove graffiti is to determine the type of graffiti product that was used and the type of surface it was applied to. The removal options that follow work the best for removing spray paint, stencils, shoe polish and markers from a number of surfaces.

    Glass

    Scrape off the graffiti with a razor blade, or try paint thinner and rinse the glass clean.

    Masonry 

    Options include sand blasting or power washing. Chemical graffiti remover may also be effective for removing graffiti.

    Fiberglass/Aluminum Siding

    Sparingly apply paint remover to the surface, and rinse thoroughly with clean water.

    Vinyl Siding

    Small amounts of chemical solvents work well to remove graffiti. Care should be taken not to remove the vinyl.

    Metal

    Apply solvents and rub it out with sandpaper or steel wool, which works well. Power washing is another option.

    It’s best to remove graffiti by testing a small area using your selected method to see how well the process works.

    Emergency Supply Kit Checklist

    7/27/2015 (Permalink)

    Emergency Supply Kit

    As you remember from our article on "How to Prepare for a Disaster" having a properly stocked Emergency Supply Kit is an essential element to being prepared for a disaster. So many people have been asking us, in social media and through other channels what else should be included in their emergency supply kit, so here is a checklist.

    Water

    One gallon of water per person per day for at least three days, for drinking and sanitation.

    Food

    At least a three day supply of non-perishable food (protein bars, peanut butter, canned foods, baby food, etc.).

    Disposable Eatware

    Paper plates, plastic or paper cups and plastic utensils.

    Manual Can Opener

    Battery Operated Radio

    Ideally a NOAA Weather Radio with tone alert and don't forget extra batteries.

    Flashlight

    Again, don't forget the extra batteries.

    First Aid Kit

    This should be complete with prescription and over the counter medicines, bandages and gauze, antiseptics, a needle and thread, etc.

    Whistle

    You may need this to signal for help. 

    Bedding

    This includes sheets, blankets and pillows. 

    Clothing

    Include light and heavy clothing and plan for inclemental weather. Often it is the weather that causes emergencies.

    Dust Masks

    In case you need to filter contaminated air (bandannas may also work).

    Sealed Area Kit

    This includes Plastic sheetings, garbage bags and duct tape in case you should need to seal off an area due to airborn contamination.

    Hand Tools

    Wrench or pliers to turn off utilities if warranted or requested.

    Local Maps

    If you live outside of a city a compass is a good inclusion as well.

    Baby Supplies

    Infant formula and diapers if you have a little one.

    Pet Supplies

    This should include food and water, leash or pet carrier.

    Personal Hygiene Items

    Such as toilet paper, soap, and feminine hygiene products.

    Important Family Documents

    This should include things such as copies of insurance policies, identification and bank account information and home inventory analysis in a waterproof bag or plastic container.

    Cash

    Fire Extinguisher

    Matches

    Make sure to keep them in a waterproof container.

    Entertainment

    Books, games, puzzles, cards, or other activities for children and adults to pass the time.

    Tips: Cleaning Up Safely After a Disaster

    7/17/2015 (Permalink)

    Cleaning Up After Disaster

    If your home has sustained damage after a disaster, it’s important that the cleaning process is implemented in as safe a manner as possible. Failing to take proper security measures could lead to a variety of mishaps and even serious injuries. Before you reenter your home and attempt to deal with the results of a catastrophic event, you may wish to explore some tips on cleaning up safely after a disaster.

    Tips on Cleaning Up Safely After a Disaster

    Entering a damaged building safely is critical. You should always wait to reenter such a building until after it has been inspected by a qualified professional. If you hear strange noises or smell an unusual odor (such as gas), leave the structure immediately and contact emergency personnel. Be sure to have at least two fire extinguishers available for cleanup jobs. Everyone cleaning a damaged structure should wear safety gear, such as safety goggles and hard hats.   

    The best way to keep yourself and your family safe after a catastrophe is to know and follow general safety guidelines. Cleaning up safely after a disaster is crucial. If you take the proper security measures, you can prevent further damage and personal injuries.

    Call in a Professional

    SERVPRO of Henderson/Boulder City is the right company to come help you clean up after a disaster. Contact our professional cleaning and service staff to make it "Like it Never Happened."

    What You Need to Know for Content Claims & Home Inventory

    7/8/2015 (Permalink)

    Filing Content Claims: What You Should Know

    Think Ahead

    Get familiar with the Declarations page of your insurance policy. This explains dollar amounts, types of coverage, etc. You will need this information for your claim. When you've read your policy, report your claim immediately.

    Get Organized As Soon As Possible

    Get a few binders. Keep one for your Contents Loss/Inventory, your Dwelling loss and your Loss of Use and Additional Living Expenses. Keep detailed records of everything, including discussions and emails with adjusters and agents. 

    Take it Slow

    Adjusters are trained to help you accept the lowest settlement possible. Before you accept a check, make sure you have all the facts and do not sign a waiver releasing the insurance company from further claims. 

    Be Honest

    It's easy to want to over-value an item so you are sure you get your money's worth from the insurance company. However, deliberately "padding" the value is a felony offense. Use the internet, receipts and other documentable sources to determine values. 

    Keep in Touch

    Find others that have already been through what you are going through. Ask questions. Get advice. Share information. 

    Learn the Lingo

    Learn what Depreciation, Actual Cash Value and Replacement Cost are. These terms are the terms that insurance adjusters will use to determine how much your claim is worth. Remember, depreciation can be negotiable.

    SERVPRO of Southeast Nevada Trainership was honored by The American Red Cross with the Community Philanthropic Circle Platinum Level Award

    7/3/2015 (Permalink)

    SERVPRO of Southeast Nevada at the American Red Cross Donor/Volunteer Awards Gala where SERVPRO of Southeast Nevada Trainership was honored with the Community Philanthropic Circle Platinum Level Award for their on going support of the American Red Cross!!! Such an honor to receive!

    How to Prepare for a Disaster

    6/26/2015 (Permalink)

    Plan Ahead for a Disaster

    In order to be fully prepared, you should have all pertinent and proper information in a written plan for easy retrieval. Some key questions to consider when creating a personal emergency preparedness plan includes:

    • Do you have an escape or evacuation route in place?
    • Do you have a designated meeting place in case of separation?
    • Does everyone have a list of contact information including family members out of state who can serve as a point of contact?
    • Do you have a disaster supply kit with necessary supplies?
    • Do you have a first aid kit that includes necessary prescription medicines, over-the-counter medicines and basic medical supplies?
    • Do you have enough non-perishable food and bottled water?
    • Do you have access to important family documents, including insurance policies, bank, credit card and loan information and family records such as birth certificates and social security cards?
    • Do you have an inventory of valuable household goods?

    A well-equipped disaster supply kit should include, but is not limited to, the following:

    Water -- a large enough supply to provide each person with one gallon daily for drinking and sanitation

    Food -- enough to last 3-7 days. Food needs to be non-perishable or canned food. You will also want to include a non-electric can opener, paper plates and plastic utensils.

    Bedding including sheets, blankets and pillows

    Clothing -- remember it may be warm, however, you may be working and cleaning and may prefer pants or long sleeves to protect your skin. You will also need sturdy, closed-toe, non-slip shoes if available

    First aid kit -- including antiseptics or sanitizers and bandages, over-the-counter and prescription medications

    Light Sources -- extra flashlights and plenty of batteries. Oil lanterns also provide a good source of light, if available

    Toiletries -- including toilet paper and hygiene items. Hand sanitizers are also good to have on hand

    Battery-operated radio -- and be sure to keep extra batteries so you can listen to weather service announcements

    Cash -- you will want some cash and small bills on hand as banks may not be open

    Emergency phone numbers -- and contact information including insurance agent and family contacts

    Minor Repair Equipment -- tools, tarps, plastic sheets, trash bags, duct tape, etc. to help make minor repairs

    Important documents -- these should be kept in a waterproof bag or plastic sealed container and should include insurance, medical and family records, birth certificates, social security cards, bank account information and a complete home inventory analysis.

    Gas -- fill your car’s tank ahead of time if time permits. You may also want to fill plastic gasoline-approved containers with gas to store

    Pet care items -- including food, leash and a carrier or cage

    Don’t wait until it is too late; prepare now to help protect your family in an emergency or disaster situation.

    Removing an Unwanted Guest: Hotel Mold Remediation

    6/17/2015 (Permalink)

    Hotel Mold Remediation

    Mold is a big problem that can affect any building or structure, including hotels. If left untreated, mold can grow and make people who stay in the hotel sick. In some cases, it can even result in the hotel being shut down. If you are in need of hotel mold remediation, there are several things you can do.

    1.     Quarantine the area to prevent mold spores from spreading.

    2.     Mix bleach and water and scrub vigorously to kill the mold (Taking the appropriate ventilation, breathing and safety precautions of course).

    3.     Contact a SERVPRO of Henderson or Boulder City professional to remove the mold if you deem the problem too severe or the location of the mold is prohibitive of in-house-clean-up.

    4.     Replace any damaged walls, flooring or ceilings.

    5.     Remove any damaged furniture.

    6.     Ventilate the area and use an air filter for several weeks to eliminate any ambient mold spores from the air.

    7.     Protect the hotel or specific area from water damage to prevent future mold growth.

    By removing mold from your hotel and preventing future mold problems, you can ensure that your hotel is safe and comfortable for your guest and employees. 

    In Las Vegas Black Mold Remediation is Serious Business

    6/12/2015 (Permalink)

    Black Mold on Wall

    Las Vegas Black Mold Remediation is no joke. Black mold is a big problem and can cause a number of health problems. If you are living in Las Vegas, don't think that the hot and arid climate will protect you from black mold, it can still be a serious problem.

    What Causes Black Mold?

    Black mold grows on cellulose materials and prefers, but is not exclusive to wet and damp locations. It often grows after a flood or a water leak. Black mold is commonly found in basements, attics, behind walls and under flooring.

    Why Is Black Mold Harmful?

    Black mold can cause a number of different health problems. Some of the most common include, breathing problems, nasal problems, blurred vision, headaches and stomach aches. If left to grow, black mold can cause more serious problems.

    How Can Black Mold Be Removed?

    Las Vegas black mold remediation needs to be done by a professional. Don't try to remove or kill black mold on your own, let a professional do it for you.

    If you think you may have a black mold problem and are living in Las Vegas, it may be time to call a professional remediation team. Once the mold is removed from your home, your family will be safe and you won't have to worry about any illnesses or unpleasant symptoms.

    Dos and Don’ts for Vandalism Damages

    5/29/2015 (Permalink)

    Vandalism and Graffiti Cleanup

    Vandalism and graffiti can be very upsetting. It can range from a minor prank to malicious destruction of property. Often simple acts of vandalism, like breaking a window, can cause significant damages like that from water which can cause mold, if not addressed in a timely manner.

    Here is a short list of what to do and what not to do if you find yourself a victim of vandalism.

    What to Do

    Hose or wash egg damage from your building exterior as soon as possible

    Vacuum glass particles from carpets and upholstery.

    Save containers which reveal the ingredients of spilled inks, cosmetics and paints.

    What Not to Do

    Attempt to remove ink, paint and cosmetic stains.

    Operate damaged lamps or appliances.

    Discard furniture wood chips, broken pieces of glass, furniture, or art objects.

    We Can Help

    SERVPRO® of Henderson/Boulder City will act quickly to remove vandalism and graffiti from home and commercial spaces. In addition to removing spray-painted graffiti from exterior walls, we can also clean your driveways, walkways, asphalt, metals, wood, glass, plastic and masonry. Our highly trained technicians can help to restore your home or business back to its original beauty.

    Contact us to help clean up after the vandalism or graffitti damage you may suffer from. We can help you in Henderson, Boulder City, Laughlin or anywhere in Southern Nevada.

    Minimizing Springtime Allergies in Southern Nevada

    5/20/2015 (Permalink)

    Cleaning Your Ducts Can Help Reduce Allergies.

    Chances are if you live in Henderson, Boulder City or Laughlin you suffer from springtime allergies of some kind. Despite common beliefs the amount of desert surrounding the entire Las Vegas Valley and most of Southern Nevada does little to cause allergy issues. 

    Major Causes of Seasonal Allergies

    Pollen is the largest culprit behind most seasonal allergies. With millions of Americans suffering from some kind of allergic reaction to the pollen found around them it is no wonder this is such a large topic of conversation. In Henderson and Boulder City we think that because we don't get very much rain that we would have less pollen.

    Unfortunately, because we don't get much rain when we do the plants around us work that much harder to bloom, produce pollen, and reproduce before the water disappears. This means that when it rains, like it did just this past Tuesday, the chain reaction can wreak havoc on our allergies. So, while pollen counts are lowest right after a rain, the following couple of days are often some of the higher pollen count days.

    How To Reduce Allergies

    Avoid Outdoors - Staying indoors on days with high pollen counts can help you reduce your exposure to allergens and the symptoms that persue.

    Clean Your Ducts - The duct system in your home or office circulates not only pollen but other dust, dirt, debri and contaminants that made their way through your filters. While replacing your filters periodically can help keep the system clean, having your duct system clean will reduce these allergens and reduce odors.

    Reduce Exposure to Triggers - Making sure to remove clothing you've worn outside, not dry clothes outside, delegate outside chores to others or wear a mask when performing them, can all help reduce your allergies.

    Visit an Allergy Specialist - If nothing you do seems to help reduce your allergies, or if they are interfering with your normal routine, you may consider seeing an allergy specialist for an evaluation or testing.

    For individuals with allergies, it is likely an ongoing battle, but knowing how to reduce your allergy exposures can help increase the days you live without allergies interfering with your everyday routine.

    How To Make Your Home Fire Safe: A Few Quick Steps Can Go a Long Way

    5/11/2015 (Permalink)

    Fire Damage Restoration Services from SERVPRO

    Protecting your family in your home is important and fire is something nobody wants to think about. Unfortunately, fires can and do happen. The best way to prevent a house fire is to take some precautionary steps and fireproof your home. Knowing how to make your home a little more fire safe not only saves lives and property, but will also make you feel safer and more at ease.

    5 Quick Steps to Fire Safety

    1. Remove Clutter - Clutter can cause fires, make fires worse and even stop you from getting out of your home during a fire. Get rid of it or at least reduce it.
    2. Check Your Smoke Alarms Often - Your smoke alarms will alert you of a fire before you see or smell smoke. Check them at least every six months.
    3. Keep A Fire Extinguisher In Your Home - A fire extinguisher can be used to put out some small fires and stop them from spreading. Every home should have one. If you have a multiple story home it's a good idea to have one easily accessible on each level.
    4. Never Leave Candles Unattended - Candles can easily catch furniture, papers and even hanging pictures and décor on fire. Never leave your candles unattended.
    5. Check Your Wires - Check your electric wires often to make sure they are not rips or shorts. Also make sure your wall sockets are not too full and that all the plugs are secure. A fire safe home will help you and your family feel safer and sleep better at night. Take the time to do it right.

    If a fire does happen, first call the fire department. Once the blaze has been put out you can contact the highly trained professionals at SERVPRO 24/7 to service your home and repair and restore after fire damage. We will help make the entire fire damage restoration process simple, straightforward and as painless as possible.

    Water damage in the Home is No Joke

    4/23/2015 (Permalink)

    Water Damage Restoration 24/7 from the Professional Technicians at SERVPRO of Henderson/Boulder City

    A leaky pipe, an overflowed toilet, or even shoddy shingles can lead to water damage in the home. These are serious issues that should not be underestimated by homeowners. 

    Any opportunity that water has to seep into the home provides the platform for mold and mildew growth to begin, and this can wreak major havoc on the health and well being of everyone in the dwelling. A practical approach to avoiding these issues is to contact contractors that specialize in water damage prevention systems and waterproofing. These experts can assess ways to curb the potential of water seeping into the home, whether it is from a loose gutter or a deteriorated foundation.

    Water can cause issues beyond cost and property damage; water can impact the health of your family negatively. If your home or property does succumb to water damage then it is extremely important that the damage is dealt with as soon as possible, as mold, mildew, and structural deterioration begin to act like a ticking time bomb. You also face the possibility of non-traditional pests such as snakes and mosquitoes.

    The faster you can find a professional to help mitigate the damage the better.

    If you live in Henderson, Boulder City, or Laughlin, Nevada, you can trust the professionals at SERVPRO 24/7 to start on mitigating the damage done to your home or business. We are faster to any size disaster. 

    Biohazard Remediation: When to Make the Call

    4/21/2015 (Permalink)

    Professional Biohazard Remediation

    When a hazardous material spills, your first instinct may be to clean it up as soon as possible, so the area is safe. Some hazardous materials should only be cleaned by professionals, but it can be hard to determine when you can clean something yourself or when you need to call in a professional biohazard team for help.

    If the spill contains a biological or chemical contaminant that can pose a serious health consequence due to exposure, then it is best to leave the cleanup to be done by professionals when it includes:

    • Animal Infestation
    • Hoarding
    • Sewer backup
    • Toxic chemical spills
    • Black Mold

    Letting a biohazard team handle these types of cleanups will ensure that the hazard is removed and disposed of safely and legally and that the area is cleaned properly and safe for everyone to live in or be around. If you are concerned about a biohazard in your area contact a professional team like SERVPRO of Henderson/Boulder City for help 24 hours a day, 7 days a week.

    3 Quick & Simple Ways to Identify Mold is Growing

    4/17/2015 (Permalink)

    SERVPRO Mold Remediation in Henderson, Boulder City and Laughlin, Nevada.

    Mold is a menace and cause of alarm in many homes. If left unattended, mold can reduce indoor air quality and trigger a myriad of health problems. You've got to deal with the menace of mold as soon as you detect it.

    If you suspect mold in your home, you should immediately contact a professional mold remediation company to confirm the extent of your problem, and advise on the best plan for removal. If you suspect mold, here are three quick steps to help you identify the problem and it's source. 

    1: Visually checking common spots where mold thrives. Walls, tubs, kitchen sinks, shower curtains, and old ceiling are some of the most common breeding grounds for mold. 

    2: Find a source of humidity, such as a leaking pipe, or other source of water. Dehumidification will reduce the likelihood of mold growing.

    3: Smell for a moldy odor or be aware that suffering allergic reactions are also good indications mold could be growing.  

    If you believe you have a mold infestation problem, you should call a professional mold removal company like SERVPRO to handle the cleanup and remediation in your Henderson, Boulder City or Laughlin, Nevada home.

    How to Keep the Dust Down: 4 Easy Steps

    3/24/2015 (Permalink)

    SERVPRO keeps the dust down!

    With the desert all around us, constant construction and even the wind storms that come through the valley you might think that you are helpless against stopping dust from entering your home. There are a few things you could do to help keep the dust down. 

    Landscape - Landscaping any bare dirt portions of your yard, even if that landscape is rocks will greatly reduce the dust inside your home.

    Clean Your Screens - Screens sure do come in handy, especially when we get great weather in February. Make sure to keep the screens on your windows and doors clean, and close windows and doors during windier days.

    Seal Cracks - It’s the cracks around your doors, windows, and even dog doors that tend to let in a large amount of dust. Not only will sealing these keep the dust down, but also it will also help save on energy bills.

    Clean Regularly - Especially your floors. Make sure to vacuum, sweep, and mop your floor services frequently. Even regularly dusting your home will help to keep it less dusty.

    For a deeper clean, contact SERVPRO Henderson/Boulder City today! 

    How to Reduce Springtime Allergies

    3/17/2015 (Permalink)

    Reduce Springtime Allergies with a SERVPRO Cleaning

    Spring is in the air all around Southern Nevada and if you live in Henderson, Boulder City or Laughlin you know that with it come all the allergens and irritants that cause sneezing, sniffling, dripping noses and stuffy heads. Keep your nose cleaner and your head cleaner by having the allergens removed from your home or office.

    What Areas Are Most Important to Clean?

    In your home or office the carpet, ducts and upholstery are the largest collectors of allergy producers. Just by making sure that they are consistently and professionally cleaned you can reduce a lot of the major contributors to your allergies. 

    Carpet Cleaning - Even with regular vacuuming your carpet and padding can collect allergens. Having a professional carpet cleaning company clean your carpets can help drastically.

    Duct Cleaning - Even with frequently changing your air duct filters dust and other allergens can get caught between your air conditioning unit and your air vents. While you can make sure to change your filters on a regular basis, it is suggested to have your ducts cleaned once a year at a minimum.

    Upholstery Cleaning - Think about how long you keep your couch and how often you get it cleaned. Even vacuuming your couch only removes so much. We suggest having your upholstered furniture cleaned at least a couple of times a year to remove excess dirt.

    SERVPRO of SOUTHEAST NEVADA DONATES $20,000.00 TO RED CROSS "SERVICE TO THE ARMED FORCES" DIVISION IN SOUTHERN NEVADA

    1/26/2015 (Permalink)

    SERVPRO OF SOUTHEAST NEVADA Owners, Kevin & Robert Edgar, along with Executive Administrator, Dawn Kyles presenting the $20,000.00 check!

    November 6, 2014 SERVPRO of Southeast Nevada Trainership's family of Franchises came together at the beautiful Badlands Golf Club Course to participate with fellow industry associates in the 2nd annual AMERICAN RED CROSS, "SERVICE TO THE ARMED FORCES" CHARITY GOLF  CLASSIC.

    The tournout was outstanding and together , Franchises in Southern Nevada and Southern Utah raised $20,000.00!

    Join us in 2015 in November for our 3rd annual Charity Golf Classic where the goal is to raise $40,000.00!

    SERVPRO OF HENDERSON/BOULDER CITY TEAMS UP WITH WOUNDED WARRIOR ATHLETICS

    1/26/2015 (Permalink)

    United States Air Force, Master Sergeant, Adam Jessee with SERVPRO of Henderson/Boulder City Owner, Kevin Edgar

    WWA Mission
    Our organizations mission is to provide rehabilitative golf experiences and family-inclusive opportunities for wounded war veterans from EVERY conflict in an effort to improve the quality of life for these American heroes. Believing that utilizing the rehabilitation of golf helps improve the mental and physical condition (balance, coordination, muscle memory and stamina) of each and every Wounded Warrior returning from combat. Help support an amazing cause and show these heroes that they are not forgotten.

    SERVPRO of Henderson/Boulder City is proud to sponsor this elite group of Wounded Warriors. To find out more about this great organization and how you can be involved contact us today at 702-564-8508.

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