What our Customers say...
I have returned from my trip and wanted to take a minute to say thank you. The job you did was amazing. I appreciated all of the knowledge, experience, and communication you provided while getting the flooding of my house cleaned up. Your follow up and your description of the next steps was very helpful. The house is getting back together and I couldn’t have done it without your help. As a business Owner, I think it is very important when people do a great job and I appreciate the passion and thorough job that you and the team did. Thank you again for a great job.
This was a nightmare to begin with having never suffered a water loss before in my home. I had no idea what to do, where to turn, etc. Jason, my Adjuster at the Hartford recommend that I call SERVPRO of Henderson/Boulder City to assist me with my loss. Boy was I ever glad I did. They came out and within 3-4 hours, had my place cleared out, and drying equipment was placed to begin the drying process. Over the course of the job, I was kept well informed and briefed daily on what what going on. Any questions I had were answered in a professional manner. I have never dealt with a company that showed more empathy, compassion and true care during what could be a most devastating ordeal. But SERVPRO, made me at ease and did a outstanding job getting my place back to what it was. I cannot thank their crew in the field, and in the office for making what could have been a horrible experience, into a absolute pleasant one, where I felt respected and secure during the whole restoration process. Thank you!
I am blown away that SERVPRO of Henderson/Boulder City could work so efficiently, quickly & honestly, and also without supervision on my part. I am 2,000 miles away in another state, and yet completely at ease with SERVPRO's handling of my disaster and their access to my condo. The communication was incredible!
Teresa Rowland, John Jenkins & John MacDonald, all deserve commendations for their absolute caring attitudes towards me during this event. I am so GLAD I called SERVPRO of Henderson/Boulder City, REALLY!
I really thought all was a loss when my wife called saying we had a fire in the kitchen. We were just beside ourselves until our Farmer's Insurance adjuster handed us SERVPRO of Henderson/Boulder City phone number. Within 15 minutes of hanging up with our Insurance Adjuster, Melisa from your offices called. What a pleasure dealing with her, during a most difficult time. She made it easy and smooth to get the crews out to us, and when they arrived, they were more than prepared to handle any situation. So impressed and will definitely tell all about this company and their excellent service! Thank you for making a stressful situation go smooth and for keeping us updated on everything that you were doing. You guys set the standard for customer service and quality control excellence for sure.
Just wanted to express my sincerest thanks to John and crew for their level of professionalism. They were on time, clean and answered all my questions regarding SERVPRO cleaning methods. The level of service brought by them made me feel incredibly comfortable with what they were doing in my home. I would highly recommend their services.
We had a fire in our kitchen, and SERVPRO of Henderson/Boulder City was called out to do the work by my insurance company. I was very pleased that they were able to be on site the very same day. The crew was on time each day and were prepared and were so professional. They truly made the fire and smoke damage "Like it never even happened."
SERVPRO of Henderson/Boulder City is my #1 choice for my clean up and restoration needs. They’re so knowledgeable and honest. The team is hardworking, efficient and ready to help you get back to normal. They offer many services to help minimize any emergency damage loss to make it "Like it never even happened."
We had a small kitchen fire. SERVPRO came out and made the claim process so smooth and easy, my house smells truly, "Like it never even happened." Would recommend them in a heartbeat.
We had a slight surge of water come in through our back porch into our kitchen from the monsoon rain that slightly flooded our backyard. One call and within 45 minutes, they were at my door ready to help! They had my wood floors dried in no time and because of their efficiency, no damage occurred and I was done and dried in under 2 days. They are excellent and I would highly recommend their services.
SERVPRO is the best. They came in. Took charge. Found the leak. Put an arrow in blue tape exactly where the leak was. They cleaned up. Took everything apart. Put the fans in. When everything was done, then they left. The plumber had no trouble founding the leak, thanks to SERVPROs arrow.
I had the pleasure of working with SERVPRO on 2 separate occasions. I was so happy with their service the first time, I had to call them again. In both situations I had a flood. One was pretty bad! Mike Brooks came out both times. His prompt attention, knowledge and genuine concern made my stress level come down quite a bit! All I had to do was provide my information, and he took care of everything.
It also made it a lot easier because my insurance company accepted SERVPRO as a provider. I also had the pleasure of speaking with Dawn Kyles, and she is such a great person! SERVPRO Henderson/Boulder City has a wonderful staff!! Thank you guys so much!!
Only one company I trust to let in my house to do work. I keep their magnet on my refrigerator in case of emergencies.
Thought I could put a couple house fans on my carpet after a flood. Boy, was I wrong. These guys came out and extracted more water than I knew could be trapped under there. So glad I called them.
I live pretty far out and these guys got to me within two hours of me calling! What service! A company that does exactly what they say!
Could not be happier with the professionalism of this company. A good well oiled machine from top to bottom.
I had some mold growing under my sink from a leaky faucet and called SERVPRO because so many people had good things to say about them on their website. I know if I had to call anyone it would be them.
I was awoken in the middle of the night to my home ablaze. I called SERVPRO to board up a window that had broken and they were there every day taking care of my items and getting my home ready to be put back together. Awesome Company!
I had a water damage and did not notice anything until mold started to grow. I called SERVPRO and they took care of everything and addressed all concerns I had.
After this fire, I had no idea what to do, what the first step was. Thankfully the knowledgeable crew at SERVPRO helped with everything along the way.
Couldn't be anymore please with the job these guys did!!
I had SERVPRO come and clean a mess I had in one of our restrooms. They were quick and I was able to keep business going without interruption.
My husband and I had no idea what to do when we had our damage. Luckily the guys from SERVPRO came out and not only told us what to expect and what was going to happen but they did exactly everything they said they would. Extremely knowledgeable and happy with everything they did.
Thank you to everyone at SERVPRO for the fast response to tarp the roof and prevent more damage than that had already happened.
The General Manager Mike Brooks is a huge asset to your team. He has gone above and beyond for me. Even answering his personal phone after hours to answer my questions or help me with my second loss from same windows. He guided me every step of the way. I will definitely use SERVPRO for any of my clean up needs going forward and will be sure to call Michael first. Thank you SERVPRO
Couldn't thank SERVPRO enough for getting our house back in order after the fire. Great people all around.
Great team you have there! George came over right away and told me exactly what was going to happen, Explained what I needed and what I didn't. He checked on everything, everyday. The crew was excellent and catered to every one of my needs!
Had mold in my house and Mike was superb! He explained everything and gave me ease of mind about everything that would be going on. Can't say enough good things and will tell all my friends and family about this service.
Without SERVPRO I wouldn't know what to do about my house! I had a flood in my house because of heavy rains and they came in and helped with all my material possessions. Thank You for everything!
Wasn't really sure what to do when my shop had a fire in it. A local business owner from down the street referred SERVPRO and I am glad she did. They answered all my questions and George was always available and kept me informed the whole time.
Oh Golly! Do I hate seeing these guys when I pull up to work. It's bittersweet because I know I have a problem but I know I am in good hands. Don't like having to call them but they are the only ones I trust.
Working for a real estate company you are prepared when something happens to one of your properties but when it happens in your office, it's something different. We are glad to use SERVPRO on our residential properties and our commercial office.
When we had an accident in one of our hotel rooms we knew exactly who to call. Quick and efficient. Only had the rooms out of service for a short time. 10 out 10 would use again.
Hurricane Sandy was such a devastation to our family and we thank SERVPRO for being there, educating us through the process and doing the job so quickly.
This is a card we received from a customer, to our Marketing Manager/Production Manager George Parks.
We can't thank you enough for going above and beyond for helping with our mold problem. You are a special person.
On july 7th our house caught fire and we suffered major loss. Although my husband and I and our 4 cats thankfully
What can I say?! They've been terrific all the way through our ordeal. Their personnel are knowledgea
The office staff was always polite and knowledgeable about our job whenever I called. Our job was much more involved than was first thought, but you honored your bid. We appreciate that and plan to used your services in the future.
This is a letter to Jeff, one of our best technicians.
It is your personal service and following through with more than what is
expected is what makes your company stands out.
Everyone was very nice and did their jobs well
This is a letter written to the owner of our franchise
Now that we're back in the house and reasonably settled, we wanted to take this opportunity to thank you and your entire team for all their effort as well as the consideration shown us during this trying time.
The pack out, pack in, demolition and cleaning crews were all amazing. They arrived promptly and worked hard day after day, cheerfully. As employers ourselves we know that skills can be taught, temperament cannot. Each and every one of them was a consummate professional of whom you and SERVPRO can be proud.
We also want to thank you, personally, for your caring, helpfulness and responsiveness. We were aware that you had many jobs going, yet we always felt that our needs were foremost on your mind.
SERVPRO did a first-rate job working from the moment they entered my home until they left. My home was left immaculate. There was no random debris left anywhere inside or outside.
WOW Incredible service. So fast and so friendly!
Our most sincere thanks for your compassionate and timely handling of the problem we encountered in terms of items being misplaced/lost. We also appreciate the workmen who did the repairs, which completed the restoration of our property, it left us with a sense of SERVPRO as a business that cares about its clients and that we would recommend to anyone in need of the services.
Mike, John, and Jeff were very professional and a pleasure to deal with, we had an electrical smoke issue and mike and his crew did a awesome job of removing all smell and cleaned our house better than new. He did such a good job we had them clean our vehicles too. Highly recommended them.
We wanted to send a Thank You to you and workers. We thank you as business owners for hiring and/or training your employees before you send them out on a job. Kenia, did a great job inventorying, itemizing and taking pictures. Mike Brooks saved the day by putting all the pictures on a thumb drive and delivering the thumb drive to us. We are so grateful to your employees treated us and our personal property with respect. Thank you to everyone involved. Chris & Carole Kilburn
Dear John Jenkins & Crew
On January 31st, we walked into a totally flooded home. YOU and your crew responded immediately and assured us that we were in good hands. YOU...were correct! YOU and your crew were excellent, efficient, and a pleasure to work with.
We thank you ever so much for all the work you did.
Bob & Barbara
I had a water leak in my master bedroom shower upstairs that flooded out my downstairs dining area and I called my insurance company who recommended SERVPRO! Within an hour they sent out a technician by the name of John Jenkins! This guy John was very professional and very knowledgeable for his job! Thanks for your hard work John see you soon!
These guys are great! They really helped us out. Our house got flooded out and they arrived quickly, were very professional, courteous, clean, compassionate, and had all of the professional equipment to deal with our disaster. After the constructions repairs were over, weeks later they came back and unpacked us. I would definitely recommend them and will call them again if I'm ever in that situation again.
Thanks again SERVPRO Henderson! These guys are the best in Vegas!
Your team is awesome! I'm sitting in my daughters house, she came home from her last day of school to find her downstairs completely flooded. Her insurance company called your company and John Jenkins was here right away. Thank you! They are responsive, friendly, helpful and professional! Just wanted you to know! Her name is Stephanie Rosenthal on Tranquil Rain. Thanks!
I was shaking in fear from how much water was covering my entire downstairs. These guys were so amazing. The entire team was so efficient and most importantly empathetic and SO kind.
I called my good friend from SERVPRO of Henderson/Boulder City, Dawn Kyles. Help! My carpets are awful and I need help. I obviously cannot do this on my own. I've tried, but it's never as nice as when SERVPRO professionals do it. They were at my house pretty darn close to on time. John and Kenny are the nicest guys in the world. We all chatted a little, but that never deterred them from their work. They were Johnny on the Spot! The carpet is old and cheap rental stuff. It looks amazing thanks to their hard work. Thank you gentlemen, thank you Dawnie and thank you SERVPRO! I'm a super happy camper right now!!! <3