What our Customers say...

Water Damage Testimonials

I had the pleasure of working with SERVPRO on 2 separate occasions. I was so happy with their service the first time, I had to call them again. In both situations I had a flood. One was pretty bad! Mike Brooks came out both times. His prompt attention, knowledge and genuine concern made my stress level come down quite a bit! All I had to do was provide my information, and he took care of everything.

It also made it a lot easier because my insurance company accepted SERVPRO as a provider. I also had the pleasure of speaking with Dawn Kyles, and she is such a great person!  SERVPRO Henderson/Boulder City has a wonderful staff!! Thank you guys so much!!

Only one company I trust to let in my house to do work. I keep their magnet on my refrigerator in case of emergencies. 

Thought I could put a couple house fans on my carpet after a flood. Boy, was I wrong. These guys came out and extracted more water than I knew could be trapped under there. So glad I called them.

The General Manager Mike Brooks is a huge asset to your team. He has gone above and beyond for me. Even answering his personal phone after hours to answer my questions or help me with my second loss from same windows. He guided me every step of the way. I will definitely use SERVPRO for any of my clean up needs going forward and will be sure to call Michael first. Thank you SERVPRO

This is a letter written to the owner of our franchise

Dear Kevin:

Now that we're back in the house and reasonably settled, we wanted to take this opportunity to thank you and your entire team for all their effort as well as the consideration shown us during this trying time.

The pack out, pack in, demolition and cleaning crews were all amazing. They arrived promptly and worked hard day after day, cheerfully. As employers ourselves we know that skills can be taught, temperament cannot. Each and every one of them was a consummate professional of whom you and SERVPRO can be proud.

We also want to thank you, personally, for your caring, helpfulness and responsiveness. We were aware that you had many jobs going, yet we always felt that our needs were foremost on your mind.

Sincerely, 

Carole Grissett

Our most sincere thanks for your compassionate and timely handling of the problem we encountered in terms of items being misplaced/lost. We also appreciate the workmen who did the repairs, which completed the restoration of our property, it left us with a sense of SERVPRO as a business that cares about its clients and that we would recommend to anyone in need of the services.

We wanted to send a Thank You to you and workers. We thank you as business owners for hiring and/or training your employees before you send them out on a job. Kenia, did a great job inventorying, itemizing and taking pictures. Mike Brooks saved the day by putting all the pictures on a thumb drive and delivering the thumb drive to us. We are so grateful to your employees treated us and our personal property with respect. Thank you to everyone involved. Chris & Carole Kilburn

Dear John Jenkins & Crew On January 31st, we walked into a totally flooded home. YOU and your crew responded immediately and assured us that we were in good hands. YOU...were correct! YOU and your crew were excellent, efficient, and a pleasure to work with. We thank you ever so much for all the work you did.

Sincerely,

Bob & Barbara

I had a water leak in my master bedroom shower upstairs that flooded out my downstairs dining area and I called my insurance company who recommended SERVPRO! Within an hour they sent out a technician by the name of John Jenkins! This guy John was very professional and very knowledgeable for his job! Thanks for your hard work John see you soon!

These guys are great! They really helped us out. Our house got flooded out and they arrived quickly, were very professional, courteous, clean, compassionate, and had all of the professional equipment to deal with our disaster. After the constructions repairs were over, weeks later they came back and unpacked us. I would definitely recommend them and will call them again if I'm ever in that situation again.

Thanks again SERVPRO Henderson! These guys are the best in Vegas!

Hi Dawn,

Your team is awesome! I'm sitting in my daughters house, she came home from her last day of school to find her downstairs completely flooded. Her insurance company called your company and John Jenkins was here right away. Thank you! They are responsive, friendly, helpful and professional! Just wanted you to know! Her name is Stephanie Rosenthal on Tranquil Rain. Thanks!

Chris Snow

I was shaking in fear from how much water was covering my entire downstairs. These guys were so amazing. The entire team was so efficient and most importantly empathetic and SO kind.