Why SERVPRO? Because We Care!

4/7/2020 (Permalink)

At SERVPRO of Henderson/Boulder City, our number one priority is to make our customers happy. It may sound like the impossible task; after all, we are arriving on the scene when circumstances for our customers are devastating. A fire in their home, a busted pipe which has caused water damage in their kitchen, mold in their office building. These are difficult situations emotionally which is all the more reason for our employees to be sensitive to what our customers are dealing with. Many times, depending upon the damage we are mitigating, we could spend days, weeks, or even months in customer’s home or office. We get to know our clients one on one. We get to meet their children. We get to hear about their families. We know their pets’ names. We know where they leave the key in case they are not there. We get to know them by carefully handling all of their cherished possessions, sometimes cleaning them and packing them away until their homes are restored. At the end of the day, we are just people helping people.  That’s what it’s all about. Sometimes that means stopping what we are doing and having a cup of coffee with our customers if they ask. Sometimes it means taking out the family pet. Whatever it takes, to make our customer comfortable, relaxed and reassured during what could be a most traumatic time in their lives, is what is done.

Why SERVPRO of Henderson/Boulder City?? Because we care about our customers...And they know it! We want to be the ones you call when your life gets tossed upside down. 702-564-8508